PROBLEM AND TROUBLESHOOTING GUIDE

Check the following chart before requesting service.

SYMPTOM

CAUSE

POSSIBLE SOLUTION

PAGE

 

 

 

 

 

POWER

 

 

 

 

 

 

 

 

No power.

The AC power cord is not connected.

Connect the AC power cord to the

7

 

AC outlet.

 

 

 

 

 

 

 

 

Although the power is on,

Cassette is not inserted.

Insert a video cassette.

29

the TV/VCR does not

 

 

 

 

 

 

 

39

operate.

TIMER REC buttons is depressed.

Press the TIMER REC buttons.

 

 

 

 

 

TV BROADCAST RECEPTION

 

 

 

 

 

 

 

 

 

TV station experiencing problems.

Try another channel.

18

 

 

 

 

 

 

 

Picture control is not adjusted.

Check picture control adjustments.

27, 28

 

 

 

 

 

Poor or no picture.

Possible local interference.

Check for source of reception

46

 

disturbance.

 

 

 

 

 

 

 

 

 

 

 

Antenna (CATV) connector is not

Check CATV connection or VHF/

 

 

 

connected or possible local

UHF antenna, reposition or rotate

11, 13

 

 

interference.

antenna.

 

 

 

 

 

 

 

 

TV station experiencing problems.

Try another channel.

18

 

 

 

 

 

 

 

Picture control is not adjusted.

Check picture control adjustments.

27, 28

 

 

 

 

 

Poor or no color.

Possible local interference.

Check for source of reception

46

 

disturbance.

 

 

 

 

 

 

 

 

 

Antenna (CATV) connector is not

Check CATV connection or VHF/

 

 

 

connected or possible local

UHF antenna, reposition or rotate

11, 13

 

 

interference.

antenna.

 

 

 

 

 

 

 

 

TV station experiencing problems.

Try another channel.

18

 

 

 

 

 

Picture wobbles or drifts.

Antenna (CATV) connector is not

Check CATV connection or VHF/

 

connected or possible local

UHF antenna, reposition or rotate

11, 13

 

 

interference.

antenna.

 

 

 

 

 

 

 

 

Cable TV channel is scrambled.

Try another channel.

18

 

 

 

 

 

 

 

CATV connector is not connected.

Check all CATV connections.

13

 

 

 

 

 

No CATV reception.

TV/CATV Mode menu option is set to

Set the TV/CATV Menu option to

22

the TV mode.

the CATV mode.

 

 

 

 

 

 

 

 

 

 

Cable TV service interrupted.

Contact your Cable TV company.

13

 

 

 

 

 

No reception above

TV/CATV Mode menu option is not

Make sure TV/CATV menu option is

22

set to the appropriate mode.

in the appropriate mode.

channel 13.

 

 

 

 

UHF antenna is not connected.

Check UHF antenna.

11

 

 

 

 

TV station experiencing problems.

Try another channel.

18

 

 

 

 

 

 

 

Antenna (CATV) connector is not

Check CATV connection or VHF/

 

 

 

connected or possible local

UHF antenna, reposition or rotate

11, 13

Poor or no sound.

interference.

antenna.

 

 

 

 

Possible local interference.

Check for source of reception

46

 

 

 

 

 

disturbance.

 

 

 

 

 

 

 

 

 

 

 

MUTE button is depressed.

Check that MUTE button has not

19

 

 

 

been pressed.

 

 

 

 

 

 

 

 

 

44

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Toshiba MV13N3C Problem and Troubleshooting Guide, Symptom Cause Possible Solution Power, No power, TV Broadcast Reception