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Dell Vostro 1000 owner manual Troubleshooting Software and Hardware Problems, 147

Models: Vostro 1000

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7When the name of the appropriate driver appears, click Next.

8Click Finish and restart your computer.

Windows Vista:

1Click the Windows Vista start button , and right-click Computer.

2Click Properties→ Device Manager.

NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.

3Double-click the type of device for which you are installing the driver (for example, Audio or Video).

4Double-click the name of the device for which you are installing the driver.

5Click the Driver tab→ Update Driver→ Browse my computer for driver software.

6Click Browse and browse to the location to which you previously copied the driver files.

7When the name of the appropriate driver appears, click the name of the driver→ OK→ Next.

8Click Finish and restart your computer.

Troubleshooting Software and Hardware Problems

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.

NOTE: Windows Vista® is a new operating system, so drivers or applications that support certain devices may not yet be available. Check with your hardware manufacturer for information on Windows Vista support for your device.

To start the Hardware Troubleshooter:

Windows XP:

1Click Start→ Help and Support.

2Type hardware troubleshooter in the search field and press <Enter> to start the search.

Troubleshooting

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Dell Vostro 1000 owner manual Troubleshooting Software and Hardware Problems, 147

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Uninterruptible Power Supplies Using the Keyboard and Touch PadCustomizing the Touch Pad Connecting a Network or Broadband Using Blank CDs and DVDsInstalling a Media Memory Card Removing a Media Memory Card Physically Connecting to a Network orMicrosoft Windows Firewall Enabling/Disabling the Wireless NetworkMobile Broadband/Wireless Wide Area Returning a Hard Drive to Dell Contents118 Dell Technical Update Service 111116 117129 External Keyboard problems 129Mobile Broadband Wireless Wide Area Touch Pad or Mouse Problems 140 ContentsUsing the Operating System Media 157 Video and Display Problems 141Using Windows Vista System Restore 149 Using Microsoft Windows System Restore 154180 177179 Computer, Keyboard, and Display 179Contents Finding Information With your computer What Are You Looking For? Find It Here Warranty informationMicrosoft Windows License Label Use the Service Tag to identify yourComputer when you use Your call when contacting supportSite How to find information about myHow to connect to the Internet Tips articles from technicians onlineDescribes your problem Updates appropriate for your ConfigurationHow to use the Windows operating Problem into the Search box, clickFiles Microsoft Windows System RestoreRestore your operating system Returns your computer to an earlierDetermining Your Computer’s Configuration About Your ComputerAbout Your Computer Display latches Power button Device status lights Front ViewSpeakers Touch pad buttons V I C E S T a T U S L I G H T S About Your Computer Y B O a R D a N D W I R E L E S S S T a T U S L I G H T S Optical-drive-tray eject button Left Side ViewAir vent Optical drive bayCard reader USB connectors About Your ComputerRight Side View Hard drive ExpressCard slotUSB C O N N E C T O R S AC adapter connector Network connector RJ-45 RJ-11 USB connectors Video connectorBack View Connects an external VGA-compatible monitor Module cover Battery Hard driveBottom View ReleaseAbout Your Computer Setting Up Your Computer Setting Up Your ComputerConnecting to the Internet Setting Up Your Internet ConnectionSetting Up Your Computer Microsoft Windows XP Transferring Information to a New ComputerTo copy data from the old computer On the old computer, insert the wizard disk Click Start→ Run Microsoft Windows Vista Setting Up a Printer Connecting a USB PrinterPrinter Cable Setting Up Your Computer Line Conditioners Power Protection DevicesUninterruptible Power Supplies Surge ProtectorsSetting Up Your Computer Using the Display Using the DisplayAdjusting Brightness Using a ProjectorWindows Vista Using Both a Monitor and Your Computer Display Click OK to close the Display Settings window Using a Monitor as Your Primary DisplayUsing Catalyst Control Center Using the Desktop Shortcut Using Hot KeysLaunching Catalyst Control Center Using the Keyboard and Touch Pad Using the Keyboard and Touch PadNumeric Keypad Key Combinations Opens the Search Results-Computer dialog box Adjusting Keyboard SettingsSpeaker Functions Microsoft Windows Logo Key FunctionsTouch pad Touch PadCustomizing the Touch Pad Using the Keyboard and Touch Pad Using a Battery Battery PerformanceUsing a Battery Dell QuickSet Battery Meter Checking the Battery ChargeCharge Gauge Microsoft Windows Power MeterCheck the Battery Charge Check the Battery HealthStandby Mode Conserving Battery PowerLow-Battery Warning Power Management ModesHibernate Mode Press the power button Close the display Press FnEscCharging the Battery Configuring Power Management SettingsAccessing Power Options Properties To remove the battery Replacing the BatteryBattery-bay latch release Storing a BatteryUsing Multimedia CD/DVD tray Using MultimediaPlaying a CD or DVD Adjusting the Picture Adjusting the VolumeCopying CDs and DVDs How to Copy a CD or DVDUsing Blank CDs and DVDs To copy the CD or DVDMedia Type Read Write Rewritable DVD-Writable Drives Helpful TipsMute icon Using Multimedia Volume iconClick Start→ Control Panel→ Appearance and Themes Using Multimedia ExpressCard Blanks Using CardsUsing Cards ExpressCardsExpressCard Using Cards Installing an ExpressCardRelease latch Removing an ExpressCard or BlankMedia Memory Cards Installing a Media Memory CardMedia memory card slot Removing a Media Memory CardUsing Cards Setting Up and Using Networks Physically Connecting to a Network or Broadband ModemConnecting a Network or Broadband Modem Cable Setting Up and Using Networks Wireless Local Area Network Wlan Checking Your Wireless Network CardWhat You Need to Establish a Wlan Connection Setting Up and Using Networks Connecting to a Wlan Determining the Wireless Network Device Manager Completing the Connection to the Wlan Enabling/Disabling the Wireless Network CardMobile Broadband/Wireless Wide Area Network Wwan Microsoft Windows Firewall Checking Your Dell Mobile Broadband CardMobile Broadband card is listed under Modems Setting Up and Using Networks Securing Your Computer PasswordsSecuring Your Computer Security Cable LockIf Your Computer Is Lost or Stolen Computer Tracking SoftwareSecuring Your Computer Securing Your Computer Recommended Tools Adding and Replacing PartsAdding and Replacing Parts Before You BeginBefore Working Inside Your Computer Press the power button to ground the system board Optical Drive Hard DriveOptical drive Device security screw Hard drive screws Foam packaging Returning a Hard Drive to DellMemory Memory module Clips 2 per connectorNotch Modem Adding and Replacing Parts Hinge Cover Keyboard 101Hinge cover Keyboard cable Plastic bar on Keyboard connector 102Keyboard Wireless Mini-Card 103Mini-Card Metal securing tab Mini-Card 105 Coin-Cell Battery ConnectorSystem board Antenna cables 107 DisplayLift the display away from the computer 108 Screws Display cableBoard 109 110 Troubleshooting Dell Technical Update ServiceDell Diagnostics Troubleshooting 113 Dell Diagnostics Main Menu 114Option Function Tab Function 115Dell Support Dell Support Center117 Dell PC TuneUpClick the Dell Support icon Desktop118 Dell PC CheckupDell Network Assistant DellConnectClick the Windows Vista Start button and click Computer Drive ProblemsOptical drive problems Click Start and click My ComputerProblems writing to a CD-RW or DVD+/-RW drive Hard drive problems121 Mail, Modem, and Internet Problems122 Click Start→ All Programs→ Modem Helper123 Error Messages124 125 Windows XP 127 Ieee 1394 Device Problems ExpressCard ProblemsKeyboard Problems External Keyboard problems129 130 Lockups and Software ProblemsUnexpected characters Computer does not startComputer stops responding Program stops responding or crashes repeatedly131 Dell MediaDirect problems Solid blue screen appears132 Memory Problems Other software problems133 Network Problems Run the Dell Diagnostics see Dell Diagnostics on134 Power Problems Mobile Broadband Wireless Wide Area Network Wwan135 136 137 Printer ProblemsScanner Problems Sound and Speaker Problems138 139 No sound from headphonesNo sound from integrated speakers No sound from external speakersRemote Control Problems Touch Pad or Mouse ProblemsShut down the computer Disconnect the mouse 140 Video and Display Problems If the display is blank141 142 If the display is difficult to readIdentifying Drivers What Is a Driver?Drivers If only part of the display is readableUsing Windows Device Driver Rollback Reinstalling Drivers and Utilities145 Using the Drivers and Utilities MediaTroubleshooting 147 Troubleshooting Software and Hardware ProblemsRestoring Your Microsoft Windows Vista Operating System Fix a Problem section, click Hardware TroubleshooterUsing Windows Vista System Restore Creating a Restore Point149 150 Restoring the Computer to an Earlier Operating State151 Restoring the Computer to the Default Factory ConfigurationUsing the Operating System Media Before You Begin152 153 Restoring Your Microsoft Windows XP Operating SystemUsing Microsoft Windows System Restore Using Dell PC Restore Enabling System Restore155 Troubleshooting 157 Troubleshooting Dell QuickSet Features Dell QuickSet Features159 160 161 Traveling With Your ComputerIdentifying Your Computer Packing the Computer162 Travel Tips163 Traveling by Air164 Contacting Dell 165Contacting Dell 166 167 Specifications168 ATI R485M 169170 171 172 Reduced under certain power-intensiveConditions. See Power Problems on Information on battery life173 174 Appendix Using the System Setup ProgramAppendix 175176 Viewing the System Setup Screens177 Commonly Used Options178 Changing the Boot Sequence179 Cleaning Your ComputerPerforming a One-Time Boot Computer, Keyboard, and DisplayMouse Touch PadFloppy Drive CDs and DVDs181 FCC Class B FCC Notice U.S. Only183 Macrovision Product Notice184 185 Glossary186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 Index 203Index 204 See also hard drive See also optical drive205 206 207 208 209 WWAN. See Mobile Broadband 210