113 | Dell Vostro 1000 specs

Starting the Dell Diagnostics From the Drivers and Utilities Media

1Insert your Drivers and Utilities media.

2Shut down and restart the computer.

When the DELL logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.

NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To avoid possible keyboard failure, press and release the <F12> key in even intervals until the boot device menu appears.

3At the boot device menu, use the up- and down-arrow keys to highlight CD/DVD/CD-RW, and then press <Enter>.

NOTE: The Quickboot feature changes the boot sequence for the current boot only. Upon restart, the computer boots according to the boot sequence specified in the system setup program.

4Select the Boot from CD-ROM option from the menu that appears and then press <Enter>.

5Type 1 to start the Drivers and Utilities menu and then press <Enter>.

6Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.

7At the Dell Diagnostics Main Menu, select the test you want to run.

NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen.

8After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu.

9Remove your Drivers and Utilities media and then close the Main Menu window to exit the Dell Diagnostics and restart the computer.

Troubleshooting

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Dell Vostro 1000 owner manual 113

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Uninterruptible Power Supplies Using the Keyboard and Touch Pad Customizing the Touch Pad Installing a Media Memory Card Removing a Media Memory Card Using Blank CDs and DVDsPhysically Connecting to a Network or Connecting a Network or Broadband Mobile Broadband/Wireless Wide Area Enabling/Disabling the Wireless NetworkReturning a Hard Drive to Dell Contents Microsoft Windows Firewall 116 Dell Technical Update Service 111117 118 Mobile Broadband Wireless Wide Area External Keyboard problems 129Touch Pad or Mouse Problems 140 Contents 129 Using Windows Vista System Restore 149 Video and Display Problems 141Using Microsoft Windows System Restore 154 Using the Operating System Media 157 179 177Computer, Keyboard, and Display 179 180 Contents Finding Information With your computer What Are You Looking For? Find It Here Warranty information Computer when you use Use the Service Tag to identify yourYour call when contacting support Microsoft Windows License Label How to connect to the Internet How to find information about myTips articles from technicians online Site How to use the Windows operating Updates appropriate for your ConfigurationProblem into the Search box, click Describes your problem Restore your operating system Microsoft Windows System RestoreReturns your computer to an earlier Files About Your Computer Determining Your Computer’s ConfigurationAbout Your Computer Speakers Touch pad buttons Display latches Power button Device status lightsFront View V I C E S T a T U S L I G H T S About Your Computer Y B O a R D a N D W I R E L E S S S T a T U S L I G H T S Air vent Left Side ViewOptical drive bay Optical-drive-tray eject button Right Side View USB connectors About Your ComputerHard drive ExpressCard slot Card reader USB C O N N E C T O R S Back View AC adapter connector Network connectorRJ-45 RJ-11 USB connectors Video connector Connects an external VGA-compatible monitor Bottom View Battery Hard driveRelease Module cover About Your Computer Connecting to the Internet Setting Up Your ComputerSetting Up Your Internet Connection Setting Up Your Computer Setting Up Your Computer Microsoft Windows XP Transferring Information to a New Computer To copy data from the old computer On the old computer, insert the wizard disk Click Start→ Run Microsoft Windows Vista Printer Cable Setting Up a PrinterConnecting a USB Printer Setting Up Your Computer Uninterruptible Power Supplies Power Protection DevicesSurge Protectors Line Conditioners Setting Up Your Computer Adjusting Brightness Using the DisplayUsing a Projector Using the Display Windows Vista Using Both a Monitor and Your Computer Display Click OK to close the Display Settings window Using a Monitor as Your Primary Display Using Catalyst Control Center Launching Catalyst Control Center Using the Desktop ShortcutUsing Hot Keys Numeric Keypad Using the Keyboard and Touch PadUsing the Keyboard and Touch Pad Key Combinations Speaker Functions Adjusting Keyboard SettingsMicrosoft Windows Logo Key Functions Opens the Search Results-Computer dialog box Touch pad Touch Pad Customizing the Touch Pad Using the Keyboard and Touch Pad Using a Battery Using a BatteryBattery Performance Dell QuickSet Battery Meter Checking the Battery Charge Check the Battery Charge Microsoft Windows Power MeterCheck the Battery Health Charge Gauge Low-Battery Warning Conserving Battery PowerPower Management Modes Standby Mode Hibernate Mode Press the power button Close the display Press FnEsc Accessing Power Options Properties Charging the BatteryConfiguring Power Management Settings To remove the battery Replacing the Battery Battery-bay latch release Storing a Battery Playing a CD or DVD Using MultimediaCD/DVD tray Using Multimedia Adjusting the Picture Adjusting the Volume Copying CDs and DVDs How to Copy a CD or DVD Media Type Read Write Rewritable Using Blank CDs and DVDsTo copy the CD or DVD DVD-Writable Drives Helpful Tips Mute icon Using Multimedia Volume icon Click Start→ Control Panel→ Appearance and Themes Using Multimedia Using Cards Using CardsExpressCards ExpressCard Blanks ExpressCard Using Cards Installing an ExpressCard Release latch Removing an ExpressCard or Blank Media Memory Cards Installing a Media Memory Card Media memory card slot Removing a Media Memory Card Using Cards Connecting a Network or Broadband Modem Cable Setting Up and Using NetworksPhysically Connecting to a Network or Broadband Modem Setting Up and Using Networks What You Need to Establish a Wlan Connection Wireless Local Area Network WlanChecking Your Wireless Network Card Setting Up and Using Networks Connecting to a Wlan Determining the Wireless Network Device Manager Completing the Connection to the Wlan Enabling/Disabling the Wireless Network Card Mobile Broadband/Wireless Wide Area Network Wwan Mobile Broadband card is listed under Modems Microsoft Windows FirewallChecking Your Dell Mobile Broadband Card Setting Up and Using Networks Securing Your Computer PasswordsSecurity Cable Lock Securing Your Computer If Your Computer Is Lost or Stolen Computer Tracking Software Securing Your Computer Securing Your Computer Adding and Replacing Parts Adding and Replacing PartsBefore You Begin Recommended Tools Before Working Inside Your Computer Press the power button to ground the system board Optical drive Device security screw Optical DriveHard Drive Hard drive screws Foam packaging Returning a Hard Drive to Dell Memory Memory module Clips 2 per connector Notch Modem Adding and Replacing Parts Hinge Cover Hinge cover Keyboard101 Keyboard Keyboard cable Plastic bar on Keyboard connector102 Mini-Card Wireless Mini-Card103 Metal securing tab Mini-Card 105 System board Antenna cables Coin-Cell BatteryConnector 107 Display Board Lift the display away from the computer 108Screws Display cable 109 110 Dell Diagnostics TroubleshootingDell Technical Update Service Troubleshooting 113 Option Function Dell Diagnostics Main Menu114 Tab Function 115 Dell Support Dell Support Center Click the Dell Support icon Dell PC TuneUpDesktop 117 Dell Network Assistant Dell PC CheckupDellConnect 118 Optical drive problems Drive ProblemsClick Start and click My Computer Click the Windows Vista Start button and click Computer Problems writing to a CD-RW or DVD+/-RW drive Hard drive problems 121 Mail, Modem, and Internet Problems 122 Click Start→ All Programs→ Modem Helper 123 Error Messages 124 125 Windows XP 127 Ieee 1394 Device Problems ExpressCard Problems 129 Keyboard ProblemsExternal Keyboard problems Unexpected characters Lockups and Software ProblemsComputer does not start 130 131 Computer stops respondingProgram stops responding or crashes repeatedly 132 Dell MediaDirect problemsSolid blue screen appears 133 Memory ProblemsOther software problems 134 Network ProblemsRun the Dell Diagnostics see Dell Diagnostics on 135 Power ProblemsMobile Broadband Wireless Wide Area Network Wwan 136 137 Printer Problems 138 Scanner ProblemsSound and Speaker Problems No sound from integrated speakers No sound from headphonesNo sound from external speakers 139 Shut down the computer Disconnect the mouse 140 Remote Control ProblemsTouch Pad or Mouse Problems 141 Video and Display ProblemsIf the display is blank 142 If the display is difficult to read Drivers What Is a Driver?If only part of the display is readable Identifying Drivers Using Windows Device Driver Rollback Reinstalling Drivers and Utilities 145 Using the Drivers and Utilities Media Troubleshooting 147 Troubleshooting Software and Hardware Problems Restoring Your Microsoft Windows Vista Operating System Fix a Problem section, click Hardware Troubleshooter 149 Using Windows Vista System RestoreCreating a Restore Point 150 Restoring the Computer to an Earlier Operating State 151 Restoring the Computer to the Default Factory Configuration 152 Using the Operating System MediaBefore You Begin 153 Restoring Your Microsoft Windows XP Operating System Using Microsoft Windows System Restore 155 Using Dell PC RestoreEnabling System Restore Troubleshooting 157 Troubleshooting 159 Dell QuickSet FeaturesDell QuickSet Features 160 Identifying Your Computer Traveling With Your ComputerPacking the Computer 161 162 Travel Tips 163 Traveling by Air 164 Contacting Dell Contacting Dell165 166 167 Specifications 168 ATI R485M 169 170 171 Conditions. See Power Problems on Reduced under certain power-intensiveInformation on battery life 172 173 174 Appendix Using the System Setup Program175 Appendix 176 Viewing the System Setup Screens 177 Commonly Used Options 178 Changing the Boot Sequence Performing a One-Time Boot Cleaning Your ComputerComputer, Keyboard, and Display 179 Mouse Touch Pad 181 Floppy DriveCDs and DVDs FCC Class B FCC Notice U.S. Only 183 Macrovision Product Notice 184 185 Glossary 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 Index Index203 204 See also hard drive See also optical drive 205 206 207 208 209 WWAN. See Mobile Broadband 210