Contacting Dell, 165 | Dell Vostro 1000 manual

Contacting Dell

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1Visit support.dell.com.

2Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.

3Click Contact Us on the left side of the page.

4Select the appropriate service or support link based on your need.

5Choose the method of contacting Dell that is convenient for you.

Contacting Dell

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Dell Vostro 1000 owner manual Contacting Dell, 165

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Uninterruptible Power Supplies Using the Keyboard and Touch Pad Customizing the Touch Pad Installing a Media Memory Card Removing a Media Memory Card Using Blank CDs and DVDsPhysically Connecting to a Network or Connecting a Network or Broadband Mobile Broadband/Wireless Wide Area Enabling/Disabling the Wireless NetworkReturning a Hard Drive to Dell Contents Microsoft Windows Firewall 116 Dell Technical Update Service 111117 118 Mobile Broadband Wireless Wide Area External Keyboard problems 129Touch Pad or Mouse Problems 140 Contents 129 Using Windows Vista System Restore 149 Video and Display Problems 141Using Microsoft Windows System Restore 154 Using the Operating System Media 157 179 177Computer, Keyboard, and Display 179 180 Contents Finding Information With your computer What Are You Looking For? Find It Here Warranty information Computer when you use Use the Service Tag to identify yourYour call when contacting support Microsoft Windows License Label How to connect to the Internet How to find information about myTips articles from technicians online Site How to use the Windows operating Updates appropriate for your ConfigurationProblem into the Search box, click Describes your problem Restore your operating system Microsoft Windows System RestoreReturns your computer to an earlier Files Determining Your Computer’s Configuration About Your ComputerAbout Your Computer Display latches Power button Device status lights Front ViewSpeakers Touch pad buttons V I C E S T a T U S L I G H T S About Your Computer Y B O a R D a N D W I R E L E S S S T a T U S L I G H T S Air vent Left Side ViewOptical drive bay Optical-drive-tray eject button Right Side View USB connectors About Your ComputerHard drive ExpressCard slot Card reader USB C O N N E C T O R S AC adapter connector Network connector RJ-45 RJ-11 USB connectors Video connectorBack View Connects an external VGA-compatible monitor Bottom View Battery Hard driveRelease Module cover About Your Computer Connecting to the Internet Setting Up Your ComputerSetting Up Your Internet Connection Setting Up Your Computer Setting Up Your Computer Microsoft Windows XP Transferring Information to a New Computer To copy data from the old computer On the old computer, insert the wizard disk Click Start→ Run Microsoft Windows Vista Setting Up a Printer Connecting a USB PrinterPrinter Cable Setting Up Your Computer Uninterruptible Power Supplies Power Protection DevicesSurge Protectors Line Conditioners Setting Up Your Computer Adjusting Brightness Using the DisplayUsing a Projector Using the Display Windows Vista Using Both a Monitor and Your Computer Display Click OK to close the Display Settings window Using a Monitor as Your Primary Display Using Catalyst Control Center Using the Desktop Shortcut Using Hot KeysLaunching Catalyst Control Center Using the Keyboard and Touch Pad Using the Keyboard and Touch PadNumeric Keypad Key Combinations Speaker Functions Adjusting Keyboard SettingsMicrosoft Windows Logo Key Functions Opens the Search Results-Computer dialog box Touch pad Touch Pad Customizing the Touch Pad Using the Keyboard and Touch Pad Using a Battery Battery PerformanceUsing a Battery Dell QuickSet Battery Meter Checking the Battery Charge Check the Battery Charge Microsoft Windows Power MeterCheck the Battery Health Charge Gauge Low-Battery Warning Conserving Battery PowerPower Management Modes Standby Mode Hibernate Mode Press the power button Close the display Press FnEsc Charging the Battery Configuring Power Management SettingsAccessing Power Options Properties To remove the battery Replacing the Battery Battery-bay latch release Storing a Battery Using Multimedia CD/DVD tray Using MultimediaPlaying a CD or DVD Adjusting the Picture Adjusting the Volume Copying CDs and DVDs How to Copy a CD or DVD Using Blank CDs and DVDs To copy the CD or DVDMedia Type Read Write Rewritable DVD-Writable Drives Helpful Tips Mute icon Using Multimedia Volume icon Click Start→ Control Panel→ Appearance and Themes Using Multimedia Using Cards Using CardsExpressCards ExpressCard Blanks ExpressCard Using Cards Installing an ExpressCard Release latch Removing an ExpressCard or Blank Media Memory Cards Installing a Media Memory Card Media memory card slot Removing a Media Memory Card Using Cards Setting Up and Using Networks Physically Connecting to a Network or Broadband ModemConnecting a Network or Broadband Modem Cable Setting Up and Using Networks Wireless Local Area Network Wlan Checking Your Wireless Network CardWhat You Need to Establish a Wlan Connection Setting Up and Using Networks Connecting to a Wlan Determining the Wireless Network Device Manager Completing the Connection to the Wlan Enabling/Disabling the Wireless Network Card Mobile Broadband/Wireless Wide Area Network Wwan Microsoft Windows Firewall Checking Your Dell Mobile Broadband CardMobile Broadband card is listed under Modems Setting Up and Using Networks Securing Your Computer PasswordsSecurity Cable Lock Securing Your Computer If Your Computer Is Lost or Stolen Computer Tracking Software Securing Your Computer Securing Your Computer Adding and Replacing Parts Adding and Replacing PartsBefore You Begin Recommended Tools Before Working Inside Your Computer Press the power button to ground the system board Optical Drive Hard DriveOptical drive Device security screw Hard drive screws Foam packaging Returning a Hard Drive to Dell Memory Memory module Clips 2 per connector Notch Modem Adding and Replacing Parts Hinge Cover Keyboard 101Hinge cover Keyboard cable Plastic bar on Keyboard connector 102Keyboard Wireless Mini-Card 103Mini-Card Metal securing tab Mini-Card 105 Coin-Cell Battery ConnectorSystem board Antenna cables 107 Display Lift the display away from the computer 108 Screws Display cableBoard 109 110 Troubleshooting Dell Technical Update ServiceDell Diagnostics Troubleshooting 113 Dell Diagnostics Main Menu 114Option Function Tab Function 115 Dell Support Dell Support Center Click the Dell Support icon Dell PC TuneUpDesktop 117 Dell Network Assistant Dell PC CheckupDellConnect 118 Optical drive problems Drive ProblemsClick Start and click My Computer Click the Windows Vista Start button and click Computer Problems writing to a CD-RW or DVD+/-RW drive Hard drive problems 121 Mail, Modem, and Internet Problems 122 Click Start→ All Programs→ Modem Helper 123 Error Messages 124 125 Windows XP 127 Ieee 1394 Device Problems ExpressCard Problems Keyboard Problems External Keyboard problems129 Unexpected characters Lockups and Software ProblemsComputer does not start 130 Computer stops responding Program stops responding or crashes repeatedly131 Dell MediaDirect problems Solid blue screen appears132 Memory Problems Other software problems133 Network Problems Run the Dell Diagnostics see Dell Diagnostics on134 Power Problems Mobile Broadband Wireless Wide Area Network Wwan135 136 137 Printer Problems Scanner Problems Sound and Speaker Problems138 No sound from integrated speakers No sound from headphonesNo sound from external speakers 139 Remote Control Problems Touch Pad or Mouse ProblemsShut down the computer Disconnect the mouse 140 Video and Display Problems If the display is blank141 142 If the display is difficult to read Drivers What Is a Driver?If only part of the display is readable Identifying Drivers Using Windows Device Driver Rollback Reinstalling Drivers and Utilities 145 Using the Drivers and Utilities Media Troubleshooting 147 Troubleshooting Software and Hardware Problems Restoring Your Microsoft Windows Vista Operating System Fix a Problem section, click Hardware Troubleshooter Using Windows Vista System Restore Creating a Restore Point149 150 Restoring the Computer to an Earlier Operating State 151 Restoring the Computer to the Default Factory Configuration Using the Operating System Media Before You Begin152 153 Restoring Your Microsoft Windows XP Operating System Using Microsoft Windows System Restore Using Dell PC Restore Enabling System Restore155 Troubleshooting 157 Troubleshooting Dell QuickSet Features Dell QuickSet Features159 160 Identifying Your Computer Traveling With Your ComputerPacking the Computer 161 162 Travel Tips 163 Traveling by Air 164 Contacting Dell 165Contacting Dell 166 167 Specifications 168 ATI R485M 169 170 171 Conditions. See Power Problems on Reduced under certain power-intensiveInformation on battery life 172 173 174 Appendix Using the System Setup Program175 Appendix 176 Viewing the System Setup Screens 177 Commonly Used Options 178 Changing the Boot Sequence Performing a One-Time Boot Cleaning Your ComputerComputer, Keyboard, and Display 179 Mouse Touch Pad Floppy Drive CDs and DVDs181 FCC Class B FCC Notice U.S. Only 183 Macrovision Product Notice 184 185 Glossary 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 Index 203Index 204 See also hard drive See also optical drive 205 206 207 208 209 WWAN. See Mobile Broadband 210