Dell Technical Update Service 111, 116, 117, 118 | Dell Vostro 1000

Memory	95
Modem	98
Hinge Cover	100
Keyboard	101
Wireless Mini-Card	103
Coin-Cell Battery	106
Display	107

12Troubleshooting . . . . . . . . . . . . . . . . . . . 111

Dell Technical Update Service	111
Dell Diagnostics	111
Dell Support Center	116
Dell Support	116
Dell PC TuneUp	117
Dell PC Checkup	118
Dell Network Assistant	118
DellConnect	118
Drive Problems	119
Optical drive problems	119
Hard drive problems	120
E-Mail, Modem, and Internet Problems	121
Error Messages	123
ExpressCard Problems	128
IEEE 1394 Device Problems	128

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Contents

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Dell Vostro 1000 owner manual Dell Technical Update Service 111, 116, 117, 118, 119, 120, 121, 123, 128

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Using the Keyboard and Touch Pad Uninterruptible Power Supplies Customizing the Touch Pad Using Blank CDs and DVDs Installing a Media Memory Card Removing a Media Memory CardPhysically Connecting to a Network or Connecting a Network or Broadband Enabling/Disabling the Wireless Network Mobile Broadband/Wireless Wide AreaReturning a Hard Drive to Dell Contents Microsoft Windows Firewall Dell Technical Update Service 111 116117 118 External Keyboard problems 129 Mobile Broadband Wireless Wide AreaTouch Pad or Mouse Problems 140 Contents 129 Video and Display Problems 141 Using Windows Vista System Restore 149Using Microsoft Windows System Restore 154 Using the Operating System Media 157 177 179Computer, Keyboard, and Display 179 180 Contents Finding Information What Are You Looking For? Find It Here Warranty information With your computer Use the Service Tag to identify your Computer when you useYour call when contacting support Microsoft Windows License Label How to find information about my How to connect to the InternetTips articles from technicians online Site Updates appropriate for your Configuration How to use the Windows operatingProblem into the Search box, click Describes your problem Microsoft Windows System Restore Restore your operating systemReturns your computer to an earlier Files About Your Computer Determining Your Computer’s ConfigurationAbout Your Computer Speakers Touch pad buttons Display latches Power button Device status lightsFront View V I C E S T a T U S L I G H T S About Your Computer Y B O a R D a N D W I R E L E S S S T a T U S L I G H T S Left Side View Air ventOptical drive bay Optical-drive-tray eject button USB connectors About Your Computer Right Side ViewHard drive ExpressCard slot Card reader USB C O N N E C T O R S Back View AC adapter connector Network connectorRJ-45 RJ-11 USB connectors Video connector Connects an external VGA-compatible monitor Battery Hard drive Bottom ViewRelease Module cover About Your Computer Setting Up Your Computer Connecting to the InternetSetting Up Your Internet Connection Setting Up Your Computer Setting Up Your Computer Transferring Information to a New Computer Microsoft Windows XP To copy data from the old computer On the old computer, insert the wizard disk Click Start→ Run Microsoft Windows Vista Printer Cable Setting Up a PrinterConnecting a USB Printer Setting Up Your Computer Power Protection Devices Uninterruptible Power SuppliesSurge Protectors Line Conditioners Setting Up Your Computer Using the Display Adjusting BrightnessUsing a Projector Using the Display Windows Vista Using Both a Monitor and Your Computer Display Using a Monitor as Your Primary Display Click OK to close the Display Settings window Using Catalyst Control Center Launching Catalyst Control Center Using the Desktop ShortcutUsing Hot Keys Numeric Keypad Using the Keyboard and Touch PadUsing the Keyboard and Touch Pad Key Combinations Adjusting Keyboard Settings Speaker FunctionsMicrosoft Windows Logo Key Functions Opens the Search Results-Computer dialog box Touch Pad Touch pad Customizing the Touch Pad Using the Keyboard and Touch Pad Using a Battery Using a BatteryBattery Performance Checking the Battery Charge Dell QuickSet Battery Meter Microsoft Windows Power Meter Check the Battery ChargeCheck the Battery Health Charge Gauge Conserving Battery Power Low-Battery WarningPower Management Modes Standby Mode Press the power button Close the display Press FnEsc Hibernate Mode Accessing Power Options Properties Charging the BatteryConfiguring Power Management Settings Replacing the Battery To remove the battery Storing a Battery Battery-bay latch release Playing a CD or DVD Using MultimediaCD/DVD tray Using Multimedia Adjusting the Volume Adjusting the Picture How to Copy a CD or DVD Copying CDs and DVDs Media Type Read Write Rewritable Using Blank CDs and DVDsTo copy the CD or DVD Helpful Tips DVD-Writable Drives Volume icon Mute icon Using Multimedia Click Start→ Control Panel→ Appearance and Themes Using Multimedia Using Cards Using CardsExpressCards ExpressCard Blanks Installing an ExpressCard ExpressCard Using Cards Removing an ExpressCard or Blank Release latch Installing a Media Memory Card Media Memory Cards Removing a Media Memory Card Media memory card slot Using Cards Connecting a Network or Broadband Modem Cable Setting Up and Using NetworksPhysically Connecting to a Network or Broadband Modem Setting Up and Using Networks What You Need to Establish a Wlan Connection Wireless Local Area Network WlanChecking Your Wireless Network Card Setting Up and Using Networks Connecting to a Wlan Determining the Wireless Network Device Manager Enabling/Disabling the Wireless Network Card Completing the Connection to the Wlan Mobile Broadband/Wireless Wide Area Network Wwan Mobile Broadband card is listed under Modems Microsoft Windows FirewallChecking Your Dell Mobile Broadband Card Setting Up and Using Networks Passwords Securing Your ComputerSecurity Cable Lock Securing Your Computer Computer Tracking Software If Your Computer Is Lost or Stolen Securing Your Computer Securing Your Computer Adding and Replacing Parts Adding and Replacing PartsBefore You Begin Recommended Tools Before Working Inside Your Computer Press the power button to ground the system board Optical drive Device security screw Optical DriveHard Drive Hard drive screws Returning a Hard Drive to Dell Foam packaging Memory Clips 2 per connector Memory module Notch Modem Adding and Replacing Parts Hinge Cover Hinge cover Keyboard101 Keyboard Keyboard cable Plastic bar on Keyboard connector102 Mini-Card Wireless Mini-Card103 Metal securing tab Mini-Card 105 System board Antenna cables Coin-Cell BatteryConnector Display 107 Board Lift the display away from the computer 108Screws Display cable 109 110 Dell Diagnostics TroubleshootingDell Technical Update Service Troubleshooting 113 Option Function Dell Diagnostics Main Menu114 115 Tab Function Dell Support Center Dell Support Dell PC TuneUp Click the Dell Support iconDesktop 117 Dell PC Checkup Dell Network AssistantDellConnect 118 Drive Problems Optical drive problemsClick Start and click My Computer Click the Windows Vista Start button and click Computer Hard drive problems Problems writing to a CD-RW or DVD+/-RW drive Mail, Modem, and Internet Problems 121 Click Start→ All Programs→ Modem Helper 122 Error Messages 123 124 125 Windows XP 127 ExpressCard Problems Ieee 1394 Device Problems 129 Keyboard ProblemsExternal Keyboard problems Lockups and Software Problems Unexpected charactersComputer does not start 130 131 Computer stops respondingProgram stops responding or crashes repeatedly 132 Dell MediaDirect problemsSolid blue screen appears 133 Memory ProblemsOther software problems 134 Network ProblemsRun the Dell Diagnostics see Dell Diagnostics on 135 Power ProblemsMobile Broadband Wireless Wide Area Network Wwan 136 Printer Problems 137 138 Scanner ProblemsSound and Speaker Problems No sound from headphones No sound from integrated speakersNo sound from external speakers 139 Shut down the computer Disconnect the mouse 140 Remote Control ProblemsTouch Pad or Mouse Problems 141 Video and Display ProblemsIf the display is blank If the display is difficult to read 142 What Is a Driver? DriversIf only part of the display is readable Identifying Drivers Reinstalling Drivers and Utilities Using Windows Device Driver Rollback Using the Drivers and Utilities Media 145 Troubleshooting Troubleshooting Software and Hardware Problems 147 Fix a Problem section, click Hardware Troubleshooter Restoring Your Microsoft Windows Vista Operating System 149 Using Windows Vista System RestoreCreating a Restore Point Restoring the Computer to an Earlier Operating State 150 Restoring the Computer to the Default Factory Configuration 151 152 Using the Operating System MediaBefore You Begin Restoring Your Microsoft Windows XP Operating System 153 Using Microsoft Windows System Restore 155 Using Dell PC RestoreEnabling System Restore Troubleshooting 157 Troubleshooting 159 Dell QuickSet FeaturesDell QuickSet Features 160 Traveling With Your Computer Identifying Your ComputerPacking the Computer 161 Travel Tips 162 Traveling by Air 163 164 Contacting Dell Contacting Dell165 166 Specifications 167 168 169 ATI R485M 170 171 Reduced under certain power-intensive Conditions. See Power Problems onInformation on battery life 172 173 174 Using the System Setup Program Appendix175 Appendix Viewing the System Setup Screens 176 Commonly Used Options 177 Changing the Boot Sequence 178 Cleaning Your Computer Performing a One-Time BootComputer, Keyboard, and Display 179 Touch Pad Mouse 181 Floppy DriveCDs and DVDs FCC Notice U.S. Only FCC Class B Macrovision Product Notice 183 184 Glossary 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 Index Index203 See also hard drive See also optical drive 204 205 206 207 208 209 WWAN. See Mobile Broadband 210