For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on page 165).
NOTE: The Service Tag for your computer is located at the top of each test screen. When contacting Dell support, have your Service Tag ready.
The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:
Tab | Function |
|
|
Results | Displays the results of the test and any |
| error conditions encountered. |
|
|
Errors | Displays error conditions encountered, |
| error codes, and the problem |
| description. |
|
|
Help | Describes the test and any requirements |
| for running the test. |
|
|
Configuration | Displays your hardware configuration |
| for the selected device. |
| The Dell Diagnostics obtains |
| configuration information for all |
| devices from the system setup program, |
| memory, and various internal tests, and |
| it displays the information in the |
| device list in the left pane of the |
| screen. The device list may not display |
| the names of all the components |
| installed on your computer or all |
| devices attached to your computer. |
|
|
Parameters | Allows you to customize the test by |
| changing the test settings. |
|
|
