To begin a live session with a Dell associate:
1Click the Dell Support Center icon 
on your computer’s desktop.
2Click Assistance From Dell→ Technical Support→ DellConnect→ Phone and follow the instructions.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E —
Windows XP:
•Click Start and click My Computer.
Windows Vista®:
•Click the Windows Vista Start button 
and click Computer.
If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
TE S T T H E D R I V E —
•Insert another floppy disk, CD, or DVD to eliminate the possibility that the original media is defective.
•Insert a bootable floppy disk and restart the computer.
C L E A N T H E D R I V E O R D I S K — See "Cleaning Your Computer" on page 179.
E N S U R E T H A T T H E CD O R DVD M E D I A I S S N A P P E D O N T O T H E S P I N D L E C H E C K T H E C A B L E C O N N E C T I O N S
C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S — See "Troubleshooting Software
and Hardware Problems" on page 147.
R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 111.
Optical drive problems
NOTE:
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
