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Dell Vostro 1000 owner manual Troubleshooting

Models: Vostro 1000

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5At the Welcome Dell System Owner screen, click Next.

NOTE: The Drivers and Utilities program displays drivers only for hardware that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed. If those drivers are not displayed, exit the Drivers and Utilities program. For drivers information, see the documentation that came with the device.

A message stating that the Drivers and Utilities program is detecting hardware in your computer appears.

The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these components in your system window.

6Click the driver that you want to reinstall and follow the instructions on the screen.

If a particular driver is not listed, then that driver is not required by your operating system.

Manually Reinstalling Drivers

NOTE: If your computer has a Consumer IR port and you are reinstalling a Consumer IR driver, you must first enable the Consumer IR port in the system setup program (see "Using the System Setup Program" on page 175) before continuing with the driver installation (see "Reinstalling Drivers and Utilities" on page 144). For information about components installed on your computer, see "Determining Your Computer’s Configuration" on page 19.

After extracting the driver files to your hard drive, as described in the previous section:

Windows XP:

1Click Start→ My Computer→ Properties→ Hardware→ Device Manager.

2Double-click the type of device for which you are installing the driver (for example, Audio or Video).

3Double-click the name of the device for which you are installing the driver.

4Click the Driver tab→ Update Driver.

5Click Install from a list or specific location (Advanced)→ Next.

6Click Browse and browse to the location to which you previously copied the driver files.

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Troubleshooting

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Dell Vostro 1000 owner manual Troubleshooting

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Using the Keyboard and Touch Pad Uninterruptible Power SuppliesCustomizing the Touch Pad Physically Connecting to a Network or Using Blank CDs and DVDsInstalling a Media Memory Card Removing a Media Memory Card Connecting a Network or BroadbandReturning a Hard Drive to Dell Contents Enabling/Disabling the Wireless NetworkMobile Broadband/Wireless Wide Area Microsoft Windows Firewall117 Dell Technical Update Service 111116 118Touch Pad or Mouse Problems 140 Contents External Keyboard problems 129Mobile Broadband Wireless Wide Area 129Using Microsoft Windows System Restore 154 Video and Display Problems 141Using Windows Vista System Restore 149 Using the Operating System Media 157Computer, Keyboard, and Display 179 177179 180Contents Finding Information What Are You Looking For? Find It Here Warranty information With your computerYour call when contacting support Use the Service Tag to identify yourComputer when you use Microsoft Windows License LabelTips articles from technicians online How to find information about myHow to connect to the Internet SiteProblem into the Search box, click Updates appropriate for your ConfigurationHow to use the Windows operating Describes your problemReturns your computer to an earlier Microsoft Windows System RestoreRestore your operating system FilesAbout Your Computer Determining Your Computer’s ConfigurationAbout Your Computer Speakers Touch pad buttons Display latches Power button Device status lightsFront View V I C E S T a T U S L I G H T S About Your Computer Y B O a R D a N D W I R E L E S S S T a T U S L I G H T S Optical drive bay Left Side ViewAir vent Optical-drive-tray eject buttonHard drive ExpressCard slot USB connectors About Your ComputerRight Side View Card readerUSB C O N N E C T O R S Back View AC adapter connector Network connectorRJ-45 RJ-11 USB connectors Video connector Connects an external VGA-compatible monitor Release Battery Hard driveBottom View Module coverAbout Your Computer Setting Up Your Internet Connection Setting Up Your ComputerConnecting to the Internet Setting Up Your ComputerSetting Up Your Computer Transferring Information to a New Computer Microsoft Windows XPTo copy data from the old computer On the old computer, insert the wizard disk Click Start→ Run Microsoft Windows Vista Printer Cable Setting Up a PrinterConnecting a USB Printer Setting Up Your Computer Surge Protectors Power Protection DevicesUninterruptible Power Supplies Line ConditionersSetting Up Your Computer Using a Projector Using the DisplayAdjusting Brightness Using the DisplayWindows Vista Using Both a Monitor and Your Computer Display Using a Monitor as Your Primary Display Click OK to close the Display Settings windowUsing Catalyst Control Center Launching Catalyst Control Center Using the Desktop ShortcutUsing Hot Keys Numeric Keypad Using the Keyboard and Touch PadUsing the Keyboard and Touch Pad Key Combinations Microsoft Windows Logo Key Functions Adjusting Keyboard SettingsSpeaker Functions Opens the Search Results-Computer dialog boxTouch Pad Touch padCustomizing the Touch Pad Using the Keyboard and Touch Pad Using a Battery Using a BatteryBattery Performance Checking the Battery Charge Dell QuickSet Battery MeterCheck the Battery Health Microsoft Windows Power MeterCheck the Battery Charge Charge GaugePower Management Modes Conserving Battery PowerLow-Battery Warning Standby ModePress the power button Close the display Press FnEsc Hibernate ModeAccessing Power Options Properties Charging the BatteryConfiguring Power Management Settings Replacing the Battery To remove the batteryStoring a Battery Battery-bay latch releasePlaying a CD or DVD Using MultimediaCD/DVD tray Using Multimedia Adjusting the Volume Adjusting the PictureHow to Copy a CD or DVD Copying CDs and DVDsMedia Type Read Write Rewritable Using Blank CDs and DVDsTo copy the CD or DVD Helpful Tips DVD-Writable DrivesVolume icon Mute icon Using MultimediaClick Start→ Control Panel→ Appearance and Themes Using Multimedia ExpressCards Using CardsUsing Cards ExpressCard BlanksInstalling an ExpressCard ExpressCard Using CardsRemoving an ExpressCard or Blank Release latchInstalling a Media Memory Card Media Memory CardsRemoving a Media Memory Card Media memory card slotUsing Cards Connecting a Network or Broadband Modem Cable Setting Up and Using NetworksPhysically Connecting to a Network or Broadband Modem Setting Up and Using Networks What You Need to Establish a Wlan Connection Wireless Local Area Network WlanChecking Your Wireless Network Card Setting Up and Using Networks Connecting to a Wlan Determining the Wireless Network Device Manager Enabling/Disabling the Wireless Network Card Completing the Connection to the WlanMobile Broadband/Wireless Wide Area Network Wwan Mobile Broadband card is listed under Modems Microsoft Windows FirewallChecking Your Dell Mobile Broadband Card Setting Up and Using Networks Security Cable Lock PasswordsSecuring Your Computer Securing Your ComputerComputer Tracking Software If Your Computer Is Lost or StolenSecuring Your Computer Securing Your Computer Before You Begin Adding and Replacing PartsAdding and Replacing Parts Recommended ToolsBefore Working Inside Your Computer Press the power button to ground the system board Optical drive Device security screw Optical DriveHard Drive Hard drive screws Returning a Hard Drive to Dell Foam packagingMemory Clips 2 per connector Memory moduleNotch Modem Adding and Replacing Parts Hinge Cover Hinge cover Keyboard101 Keyboard Keyboard cable Plastic bar on Keyboard connector102 Mini-Card Wireless Mini-Card103 Metal securing tab Mini-Card 105 System board Antenna cables Coin-Cell BatteryConnector Display 107Board Lift the display away from the computer 108Screws Display cable 109 110 Dell Diagnostics TroubleshootingDell Technical Update Service Troubleshooting 113 Option Function Dell Diagnostics Main Menu114 115 Tab FunctionDell Support Center Dell SupportDesktop Dell PC TuneUpClick the Dell Support icon 117DellConnect Dell PC CheckupDell Network Assistant 118Click Start and click My Computer Drive ProblemsOptical drive problems Click the Windows Vista Start button and click ComputerHard drive problems Problems writing to a CD-RW or DVD+/-RW driveMail, Modem, and Internet Problems 121Click Start→ All Programs→ Modem Helper 122Error Messages 123124 125 Windows XP 127 ExpressCard Problems Ieee 1394 Device Problems129 Keyboard ProblemsExternal Keyboard problems Computer does not start Lockups and Software ProblemsUnexpected characters 130131 Computer stops respondingProgram stops responding or crashes repeatedly 132 Dell MediaDirect problemsSolid blue screen appears 133 Memory ProblemsOther software problems 134 Network ProblemsRun the Dell Diagnostics see Dell Diagnostics on 135 Power ProblemsMobile Broadband Wireless Wide Area Network Wwan 136 Printer Problems 137138 Scanner ProblemsSound and Speaker Problems No sound from external speakers No sound from headphonesNo sound from integrated speakers 139Shut down the computer Disconnect the mouse 140 Remote Control ProblemsTouch Pad or Mouse Problems 141 Video and Display ProblemsIf the display is blank If the display is difficult to read 142If only part of the display is readable What Is a Driver?Drivers Identifying DriversReinstalling Drivers and Utilities Using Windows Device Driver RollbackUsing the Drivers and Utilities Media 145Troubleshooting Troubleshooting Software and Hardware Problems 147Fix a Problem section, click Hardware Troubleshooter Restoring Your Microsoft Windows Vista Operating System149 Using Windows Vista System RestoreCreating a Restore Point Restoring the Computer to an Earlier Operating State 150Restoring the Computer to the Default Factory Configuration 151152 Using the Operating System MediaBefore You Begin Restoring Your Microsoft Windows XP Operating System 153Using Microsoft Windows System Restore 155 Using Dell PC RestoreEnabling System Restore Troubleshooting 157 Troubleshooting 159 Dell QuickSet FeaturesDell QuickSet Features 160 Packing the Computer Traveling With Your ComputerIdentifying Your Computer 161Travel Tips 162Traveling by Air 163164 Contacting Dell Contacting Dell165 166 Specifications 167168 169 ATI R485M170 171 Information on battery life Reduced under certain power-intensiveConditions. See Power Problems on 172173 174 175 Using the System Setup ProgramAppendix AppendixViewing the System Setup Screens 176Commonly Used Options 177Changing the Boot Sequence 178Computer, Keyboard, and Display Cleaning Your ComputerPerforming a One-Time Boot 179Touch Pad Mouse181 Floppy DriveCDs and DVDs FCC Notice U.S. Only FCC Class BMacrovision Product Notice 183184 Glossary 185186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 Index Index203 See also hard drive See also optical drive 204205 206 207 208 209 WWAN. See Mobile Broadband 210