Lexmark MS832, MS835, MS710 manual Toner rubs off, Troubleshooting 232

Troubleshooting		232
Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aReinstall the imaging unit.

1Remove the toner cartridge, and then the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

2Install the imaging unit, and then the cartridge.

bResend the print job.

Did the toner fog or background shading disappear from the prints?
Step 2	The problem is solved. Contact customer
Replace the imaging unit, and then resend the print job.	support.
Did the toner fog or background shading disappear from the prints?

Toner rubs off

ABC DEF

Leading edge

Trailing edge

Action	Yes	No
Step 1	Go to step 2.	Specify the paper type
From the Paper menu on the printer control panel, check the paper type		and weight from the
		tray settings to match
and weight.
		the paper loaded in the
Do the paper type and weight match the paper loaded in the tray?		tray.
Step 2	From the Paper menu	Go to step 3.
Check if you are printing on paper with texture or rough finishes.	on the printer control
	panel, set the paper
Are you printing on textured or rough paper?	texture.
Step 3	Go to step 4.	The problem is solved.

aFrom the Paper Weight menu on the printer control panel, set Heavy Weight to Heavy.

bResend the print job.

Does the toner rub off?