Troubleshooting 202 | Lexmark MS832, MS835, MS710 specification

Troubleshooting			202

	Action	Yes	No
	Step 4	Unplug the other	Go to step 5.
	Check other electrical equipment plugged into the electrical outlet.	electrical equipment,
		and then turn on the
	Does other electrical equipment work?	printer. If the printer
	Does other electrical equipment work?	does not work, then
		does not work, then
		reconnect the other
		electrical equipment.

	Step 5	Go to step 6.	Make sure to match the
	Check if the cables connecting the printer and the computer are inserted		following:
	in the correct ports.		• The USB symbol on
			the cable with the
	Are the cables inserted in the correct ports?		USB symbol on the
			printer
			• The appropriate
			Ethernet cable with
			the Ethernet port

	Step 6	Turn on the switch or	Go to step 7.
	Make sure the electrical outlet is not turned off by a switch or breaker.	reset the breaker.

	Is the electrical outlet turned off by a switch or breaker?

	Step 7	Connect the printer	Go to step 8.
	Check if the printer is plugged into any surge protectors, uninterruptible	power cord directly to
	power supplies, or extension cords.	a properly grounded
	power supplies, or extension cords.	electrical outlet.
		electrical outlet.
	Is the printer plugged into any surge protectors, uninterruptible power
	supplies, or extension cords?

	Step 8	Go to step 9.	Connect the printer
	Check if one end of the printer cable is plugged into a port on the printer		cable securely to the
			printer and the
	and the other to the computer, print server, option, or other network		printer and the
	device.		computer, print server,
			option, or other
	Is the printer cable securely attached to the printer and the computer,		network device.

	print server, option, or other network device?

	Step 9	Go to step 10.	Turn off the printer,
	Make sure to install all hardware options properly and remove any packing		remove all packing
	material.		materials, then
			reinstall the hardware
	Are all hardware options properly installed and all packing material		options, and then turn
			on the printer.
	removed?		on the printer.
	removed?

	Step 10	Go to step 11.	Use correct printer
	Check if you have selected the correct port settings in the printer driver.		driver settings.
	Are the port settings correct?

Image 202

Lexmark MS832, MS835, MS710 manual Troubleshooting 202

Contents

MS710 Series June Contents Saving money and the environment 133 Understanding printer menusSecuring the printer 139 Managing the printer 161 Troubleshooting 184Maintaining the printer 143 Clearing jams 163 Index 250 Power consumption237 Product information Safety information Safety informationPage What are you looking for? Find it here Finding information about the printerLearning about the printer Documentation User’s Guide and other publications Selecting a location for the printer Other countries and regions-See the printed Printer configurations Basic model Fully configured model Hardware option Alternative hardware option Use Using the printer control panelDisplay View the printer status Indicator light Printer status Sleep button light Printer status Accessing the controller board Installing internal optionsAvailable internal options Page Page Page Installing a memory card Additional printer setup Reattach the access cover Installing an Internal Solutions Port Additional printer setup Unpack the ISP kit Page Page Page Installing an optional card Installing a printer hard disk Unpack the printer hard diskPage Page Page Removing a printer hard disk Additional printer setup Access the controller board Installing hardware options Order of installation Installing optional trays Page Page Attaching cables Additional printer setup Setting up the printer software Installing the printer software Open the printers folder Updating available options in the printer driverFor Windows users Windows Networking Preparing to set up the printer on an Ethernet networkClick Update Now ‑ Ask Printer For Macintosh users Installing the printer on an Ethernet network Select Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network Click + Select a wireless connection setup Connecting the printer using the Wireless Setup WizardSettings Network/Ports Active NIC Auto From the printer control panel, navigate to Additional printer setup Follow the instructions on the printer displayPage For Macintosh users Setting up serial printing AppleTalk select the printer Add Settings Reports Menu Settings Verifying printer setupPrinting a menu settings Click Continue Finish Printing a network setup Settings Reports Network Setup Settings Paper Menu Paper Size/Type Setting the paper size and typeConfiguring Universal paper settings Loading the 250‑ or 550‑sheet trayPage Page One ‑sided printing One ‑sided printing Two ‑sided printing Page Page Loading A5‑size paper Pull out the tray Adjust the width and length guidesLoading the 2100‑sheet tray Pull up and slide the width guide to the position for A5Page Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page ABC ABC Loading the multipurpose feeder Pull down the multipurpose feeder door LTR Exec B5 Page Two ‑sided duplex printing Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Creating a custom name for a paper type Click Settings Paper Menu Custom NamesSettings Paper Menu Custom Names Assigning a custom paper type name Assigning a custom paper type Click Settings Paper Menu Custom TypesSettings Paper Menu Custom Types Type a name for the paper type, and then press Tips on using labels Using specialty mediaTips on using card stock Paper and specialty media guide Paper characteristics Tips on using transparenciesPaper guidelines Selecting paper Using recycled paper and other office papersFiber content Selecting preprinted forms and letterhead Unacceptable paper examples Printer engine supports 60-176‑g/m216-47‑lb paper weights Supported paper sizes, types, and weightsPaper types and weights supported by the printer Storing paper Paper sizes supported by the printer Executive Letter Legal Folio Oficio Statement Universal Plain Paper Transparency 146 g/m Card Stock 163 g/m199 g/m Recycled 90-176 g/m Colored Paper Printing a document Adjusting toner darknessClick Settings Print Settings Quality Menu Toner Darkness Printing a document Printing from a flash drive or a mobile device Settings Print Settings Quality Menu Toner DarknessAdjust the toner darkness, and then press Printing from a flash drive Supported flash drives and file types Recommended flash drives File type Printing from a mobile device Settings SecurityPrinting confidential and other held jobs Storing print jobs in the printer Printing confidential and other held jobs Canceling a print job Printing information pages For Macintosh users Understanding printer menus Security Settings HelpMenus list Paper Menu Reports Network/Ports Paper menu Default Source menuDefault Source Paper Size/Type menu MP Feeder Size Tray x TypeMP Feeder Type Manual Paper Size Configure MP menuConfigure MP Manual Paper Type Substitute Size menu Paper Texture menu Paper Weight menu Vinyl Labels Weight Recycled WeightLabels Weight Bond Weight Paper Loading menu Custom Types menu Universal Setup menuUse Units of Measure Identify the units of measure Inches Portrait Height Bin Setup menuPortrait Width Feed Direction Overflow Bin Configure BinsAssign Type/Bin Reports menu Reports menu Active NIC menu Network/Ports menuStandard Network or Network x menu To access the menu, navigate to either of the following UseTo Network Card menu TCP/IP menu IPv6 menu Understanding printer menus 100 Network/Ports Network x Network x Setup Wireless Wireless menuTo access the menu, navigate to Understanding printer menus 101 Standard USB menu AppleTalk menuUnderstanding printer menus 102 Understanding printer menus 103 USB Buffer ENA Address Parallel x menuUnderstanding printer menus 104 ENA Netmask Understanding printer menus 105 Serial x menu Understanding printer menus 106 Understanding printer menus 107 Serial Buffer Smtp Setup menu Understanding printer menus 108 Confidential Print menu Security menuUnderstanding printer menus 109 Repeat Job Expiration Erase Temporary Data Files menuUnderstanding printer menus 110 Verify Job Expiration Set Date and Time menu Security Audit Log menuUnderstanding printer menus 111 General Settings menu Settings menuGeneral Settings Understanding printer menus 112 Understanding printer menus 113 Understanding printer menus 114 AlarmsTimeouts Output Lighting Understanding printer menus 115 Understanding printer menus 116 Error RecoveryPrint Recovery Press Sleep Button Flash Drive Print Settings menuUnderstanding printer menus 117 Understanding printer menus 118 Understanding printer menus 119 Setup menu Print SettingsUnderstanding printer menus 120 Download Target Finishing menuUnderstanding printer menus 121 Resource Save Understanding printer menus 122 Separator Source Run Stapler Test Understanding printer menus 123Staple Job Offset Pages Job Accounting menu Quality menuUnderstanding printer menus 124 Understanding printer menus 125 Utilities menu Understanding printer menus 126 PostScript menu XPS menuUnderstanding printer menus 127 PCL Emul menu Understanding printer menus 128 Understanding printer menus 129 Tray Renumber Html menu Understanding printer menus 130 Image menu Understanding printer menus 131 Understanding printer menus 132 Help menuMenu item Description Saving paper and toner Using recycled paperConserving supplies Reducing printer noise Using Eco‑ModeSaving energy Avoid paper jams Settings Settings General Settings Timeouts Sleep Mode Adjusting Sleep modeSettings General Settings Timeouts Saving money and the environment 135 Click Settings General Settings Sleep Button Settings Using Hibernate modeAdjusting the brightness of the printer display Settings Settings General Settings Recycling Lexmark products Click Settings General SettingsRecycling Recycling Lexmark packagingPage Securing the printer 139 Using the security lock featureStatement of Volatility Type of memory Description Erasing non‑volatile memory Back Exit Config MenuErasing volatile memory Disposing of a printer hard disk Using the Embedded Web Server Configuring printer hard disk encryptionUsing the printer control panel Erasing printer hard disk memory Disk Encryption Enable Click Settings Security Disk EncryptionFinding printer security information Emptying the hole punch box Cleaning the printerCleaning the printer Maintaining the printer 143 Checking the status of parts and supplies Status/Supplies View Supplies Click Device Status More Details Click Settings Print Settings Supply NotificationsMaintaining the printer 145 Notification Description Estimated number of remaining pages Using genuine Lexmark parts and suppliesOrdering supplies Ordering toner cartridges Ordering staple cartridges Ordering an imaging unitMaintaining the printer 147 Maintaining the printer 148 Ordering a maintenance kitOrdering a fuser wiper Type Part number Replacing the toner cartridge Storing suppliesReplacing supplies Maintaining the printer 149Page Replacing the imaging unit Page Page Replacing a staple cartridge Replacing the fuser wiper cover assembly Replacing the fuser wiper Page Moving the printer Before moving the printerPage Shipping the printer Moving the printer to another locationMaintaining the printer 160 Modifying confidential print settings Finding advanced networking and administrator informationAccessing the remote control panel Click Settings tab Security Confidential Print Setup Click the Copy Printer Settings Copying printer settings to other printersRestoring factory default settings Click Printer Settings Clearing jams 163 Avoiding jamsLoad paper properly Make sure paper lies flat in the tray Allow the paper to enter the optional mailbox bins properly Understanding jam messages and locations Use recommended paper Clearing jams 166 Jam location Printer message What to do ‑page jam, lift front cover to remove cartridge Clearing jams 167Page Page ‑page jam, open upper rear door ‑page jam, open upper and lower rear door Page ‑page jam, remove standard bin jam ‑page jam, remove tray 1 to clear duplex Clearing jams 174 ‑page jam, open tray x Clearing jams 175 ‑page jam, clear manual feeder Clearing jams 176 Clearing jams 177 Page Page Clearing jams 180 Clearing jams 181 Clearing jams 182 Page Understanding the printer messages Change paper source to paper size load orientation Troubleshooting 185Change paper source to custom type name load orientation Check tray x connection Close finisher rear door Configuration change, some held jobs were not restoredClose door or insert cartridge Close rear door Disk full Error reading USB drive. Remove USBError reading USB hub. Remove hub Disk must be formatted for use in this device Incompatible tray x Imaging unit very low, x estimated pages remain 84.xyIncompatible output bin x Incorrect paper size, open paper source Insert Tray Install binInstall Tray Insufficient memory for Flash Memory Defragment operation Insufficient memory to collate job Insufficient memory, some held jobs will not be restoredInsufficient memory to support Resource Save feature Load staples Load paper source with paper size orientation Troubleshooting 191Load paper source with custom type name orientation Load paper source with paper type paper size orientation Load Manual Feeder with custom type name orientation Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Load Manual Feeder with paper size orientation Troubleshooting 193 Maintenance kit very low, x estimated pages remain 80.xyNetwork x software error Memory full Paper changes needed Troubleshooting 194Not enough free space in flash memory for resources Reattach bin Reinstall missing or unresponsive cartridge 31.xy Reattach bins x y Remove defective disk Reinstall missing or unresponsive fuser 31.xyReinstall missing or unresponsive imaging unit 31.xy Remove packaging material, area name Replace cartridge, 0 estimated pages remain 88.xy Replace maintenance kit, 0 estimated pages remain 80.xyRemove paper from standard output bin Replace cartridge, printer region mismatch 42.xy Replace roller kit Restore held jobs?Serial port x disabled Replace unsupported cartridge 32.xy Standard USB port disabled Some held jobs were not restoredStandard network software error Supply needed to complete job Too many trays attached Too many disks installedToo many flash options installed Tray x paper size unsupported Basic printer problems Solving printer problemsUSB port x disabled Unsupported option in slot x Troubleshooting 202 Troubleshooting 203 Printer display is blank Troubleshooting 204 Hardware and internal option problemsSheet tray problems Action Yes Step Problem is solved Go to step Cannot detect internal option Troubleshooting 205Internal print server does not operate correctly Tray problems Troubleshooting 206 Troubleshooting 207 Internal Solutions Port does not operate correctlyUSB/parallel interface card does not operate correctly Action Yes Step Go to step Problem is solved Paper feed problemsTroubleshooting 208 Jammed pages are not reprinted Troubleshooting 209 Solving print problemsPrinting problems Paper jam message remains after jam is cleared Troubleshooting 210 Error message about reading the flash drive appearsIncorrect characters print Job prints from the wrong tray or on the wrong paper Troubleshooting 211Large jobs do not collate Print job takes longer than expected Troubleshooting 212Click File Print Advanced Print As Image OK OK Settings General Settings Print Recovery Page Protect Off Print jobs do not print Printing slows down Tray linking does not work Settings General Settings Timeouts Print Timeout Unexpected page breaks occur Characters have jagged or uneven edges Print quality problemsTroubleshooting 216 Clipped pages or images Troubleshooting 217 Compressed images appear on prints Troubleshooting 218 Gray background on prints Troubleshooting 219 Horizontal voids appear on prints Troubleshooting 220 Incorrect margins on prints Paper curl Troubleshooting 221Print irregularities Troubleshooting 222 Troubleshooting 223 Print is too dark Troubleshooting 224 Print is too light Troubleshooting 225 Printer is printing blank pages Troubleshooting 226 Printer is printing solid black pages Troubleshooting 227 Repeating defects appear on prints Shadow images appear on prints Troubleshooting 228Skewed print Troubleshooting 229 Streaked horizontal lines appear on prints Troubleshooting 230 Streaked vertical lines appear on prints Toner specks appear on prints Toner fog or background shading appears on prints Troubleshooting 232 Toner rubs off Transparency print quality is poor Troubleshooting 233Settings General Settings Quiet Mode On Uneven print density Troubleshooting 234 Vertical voids appear on prints Embedded Web Server does not open Troubleshooting 235Contacting customer support Mail Tech LibraryLive chat 237 Product informationEdition notice June Trademarks 238 239 Licensing noticesNoise emission levels Meter average sound pressure, dBA Static sensitivity notice EU waste electronics informationProduct disposal 240 Laser notice Temperature informationPower consumption Laser advisory label Mode Description Power consumption Watts 242 European Community EC directives conformity Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada 243 Exposure to radio frequency radiation Regulatory notices for wireless productsModular component notice Industry Canada Canada 245 246 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Lexmark International, Inc., Lexington, KY 247 Extent of limited warranty 248 Patent acknowledgment 249 Symbols NumericsPage Page Page Page Page