Tips, FAQ, and Troubleshooting
This section provides answers to common questions you may have.
Question: | Why doesn’t my Sansa Connect appear to be charging when connected with the |
| USB cable? |
Answer: | The Sansa Connect requires a |
| charge. Some USB ports like the one on your keyboard may not be a |
| port. Try the various ports on your computer to see if they can charge the device. |
| Otherwise you will need to use the AC power adapter supplied with the Sansa Connect. |
Question: | Windows XP requests a driver for the Sansa Connect. Where is it? |
Answer: | Verify that you have Windows XP SP2 (Service Pack 2) installed. The minimum system |
| requirement for Sansa Connect is the Windows XP SP2. Windows XP without service |
| pack will request a driver for installation. The proper driver for Sansa Connect is included |
| in Windows XP SP2. |
Question: | Windows XP does not show the Sansa Connect in ‘My Computer’. What is the |
| problem? |
Answer: | Verify that you have Windows XP SP2 (Service Pack 2) installed. The minimum system |
| requirement for Sansa Connect is the Windows XP SP2. Windows XP SP1 will not show |
| the Sansa Connect in ‘My Computer’. The proper driver for Sansa Connect is included in |
| Windows XP SP2. |
Question: | What Yahoo! Subscription Service is required to listen to LAUNCHcast? |
Answer: | You can listen to Yahoo! LAUNCHcast internet radio without a subscription. Only a |
| Yahoo! ID and password is required. |
Question: | What Yahoo! Subscription Service is required to download songs wirelessly from |
| Yahoo!? |
Answer: | A Yahoo! Unlimited Music To Go subscription is required to download songs. |
Question: | How do I connect the Sansa Connect to a WiFi network? |
Answer: | When you use a feature the requires an internet connection, the Sansa Connect will |
| automatically prompt for WiFi connection information (if there is not a wireless network |
| available already configured in the Sansa Connect). You can also manually set up the WiFi |
| network configuration in Settings > WiFi. |
Question: | What wireless standards are compatible with the Sansa Connect? |
Answer: | Sansa Connect is an 802.11 wireless b/g compatible device. It includes support for WEP |
| and WPA/WPA2 Personal authentication security standards. WPA/WPA2 Enterprise |
| authentication security is not supported. |
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