Fax troubleshooting | Lexmark 2500 Series manual

Poor scanned image quality

Check the control panel for any blinking lights

Clean the scanner glass

Adjust the quality of the scan

Review steps to improve print quality

Are you scanning from photo or glossy paper, a magazine, or a newspaper?

Check quality of original document

Check document placement

If one of the lights is blinking, see “Blinking lights on the control panel” on page 53.

If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.

1Load an original document facedown on the scanner glass.

2From the desktop, double-click the Lexmark Imaging Studio icon.

3From the left pane of the Welcome screen, click Scan.

4Click Custom Settings.

5Select a higher scan resolution.

6Click Start.

See “Improving print quality” on page 37.

If you are copying or scanning from photo or glossy paper, a magazine, or a newspaper, see “Removing image patterns from photos, magazines, or newspapers” in the “Scanning” chapter of the User's Guide on the CD.

If the quality of the original document is not satisfactory, try using a clearer version of the document or image.

Make sure the document or photo is loaded facedown on the scanner glass in the lower right corner.

Partial document or photo scans

Check document placement

Check paper size

Make sure the document or photo is loaded facedown on the scanner glass in the lower right corner.

Make sure the paper size being used matches the size you selected.

Fax troubleshooting

Review the fax checklist

Make sure:

•The printer is connected to a computer that is equipped with a fax modem.

•The computer is connected to a working phone line.

•Both the printer and the computer are turned on.

For additional help when you are using a fax application, see the documentation that came with the fax application.

Jams and misfeeds troubleshooting

•“Paper jams” on page 51

•“Paper or specialty media misfeeds” on page 51

Troubleshooting

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Lexmark 2500 Series manual Fax troubleshooting, Jams and misfeeds troubleshooting, Poor scanned image quality

Contents

Getting Started December Safety information Contents Index ScanningFaxing Finding information about the printer Where to findFinding in form a tion a bout t he pr inter Description Click View Users Guide including Setup Troubleshooting Users Guide Where to find US Description Where to find North AmericaWhere to find rest of world Page Setting u p the p rinte r Checking the box contents Use Learn in g abou t the p r interUnderstanding the parts of the printer Scanner unit Scanner support Using the control panel buttons Check Learn in g abou t the software Using the printer softwareUsing the Lexmark Imaging Studio ClickTo From here Using the Solution CenterClick Setup and diagnose printer You can Using Print Properties Using the Toolbar Click Windows 2000, Windows XP, or Windows Vista users Resetting printer software settings to defaultsClick Start Œ Settings Œ Printers or Printers and Faxes Click Printing Preferences Loading original documents on the scanner glass Load ing pa per a nd o r igin al d ocum entsLoading paper Page Printing a Web Prin tingPrinting a document Printing photos or images from a Web Click Print Now Click Automatically save all photos to My Pictures Working with photo sRetrieving and managing photos Click Select photos to save Click Deselect All Printing photos from the Photo Library Printing photos using the computerPrinting all photos from a media device using the computer Creating Photo Greeting Cards Creating photo projectsPrinting Photo Packages Printing an image as a multiple-page poster DimensionsCreating and viewing a slideshow Page Making a copy Copying using the control panelCop ying Copying 4 x 6 photos Copying using the computer Copying a document using the computer Copying a photo using the computer Setting Scanning using the control panelCustomizing scan settings using the computer Scan ning Setting Options Sending a fax using the software Faxing Receiving a fax using the software Changing print cartridges Installing print cartridgesMain taining the prin t er Removing a used print cartridgePage Improving print quality Open the Solution CenterAchieving better print quality Aligning the print cartridges Cleaning the print cartridge nozzles Wiping the print cartridge nozzles and contacts Ordering print cartridges Ordering paper and other supplies Lexmark Photo Paper Lexmark PerfectFinishTM Photo Paper Software does not install Setup troubleshootingPower button is not lit Troublesh oo tin g Does not print Print troubleshooting Poor text and graphic quality Poor quality at the edges Print speed is slow Photo smudges Copy troubleshootingPartial document or photo prints Copier does not respond Partial document or photo copies Scan troubleshootingPoor copy quality Faded print White lines in print Scanning takes too long or freezes the computer Scanner does not respondScan was not successful Poor scanned image quality Fax troubleshootingJams and misfeeds troubleshooting Partial document or photo scans Paper jams Paper or specialty media misfeeds Select Portrait or Landscape Printer does not feed paper, envelopes, or specialty mediaBanner paper jams Blinking lights on the control panel Error messages Removing and reinstalling the software Black and Color cartridge replacement required Index Numerics Paper or specialty media misfeeds Using the software 34 removing print cartridges