Removing and reinstalling the software | Lexmark 2500 Series

Black and Color cartridge replacement required

New print cartridges need to be installed.

The print job has been canceled.

Note: A variable amount of ink remains in the black (or photo) and color print cartridges.

1Replace the print cartridges with new cartridges. For more information, see “Removing a used print cartridge” on page 35 and “Installing print cartridges” on page 35.

2Print again.

To order supplies, click Order Ink on your computer screen. You can also see “Ordering paper and other supplies” on page 40 in this guide.

Removing and reinstalling the software

If the printer is not functioning properly, or if a communications error message appears when you try to use the printer, you may need to remove and reinstall the printer software.

1Click Start Programs or All Programs Lexmark 2500 Series.

2Select Uninstall.

3Follow the instructions on the computer screen to remove the printer software.

4Restart the computer before reinstalling the printer software.

5Click Cancel on all New Hardware Found screens.

6Insert the CD, and then follow the instructions on the computer screen to reinstall the software.

Note: If the install screen does not appear automatically after you restart your computer, click Start Run, and then type D:\setup, where D is the letter of your CD-ROM drive.

Troubleshooting

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Lexmark 2500 Series manual Removing and reinstalling the software, Black and Color cartridge replacement required

Contents

December Getting Started Safety information Contents Faxing ScanningIndex Description Where to findFinding in form a tion a bout t he pr inter Finding information about the printer Users Guide Click View Users Guide including Setup Troubleshooting Where to find rest of world Description Where to find North AmericaWhere to find US Page Checking the box contents Setting u p the p rinte r Understanding the parts of the printer Learn in g abou t the p r interUse Scanner unit Scanner support Check Using the control panel buttons Using the Lexmark Imaging Studio Using the printer softwareLearn in g abou t the software ClickTo You can Using the Solution CenterClick Setup and diagnose printer From here Using the Toolbar Using Print Properties Click Click Printing Preferences Resetting printer software settings to defaultsClick Start Œ Settings Œ Printers or Printers and Faxes Windows 2000, Windows XP, or Windows Vista users Loading paper Load ing pa per a nd o r igin al d ocum entsLoading original documents on the scanner glass Page Printing a document Prin tingPrinting a Web Click Print Now Printing photos or images from a Web Click Select photos to save Click Deselect All Working with photo sRetrieving and managing photos Click Automatically save all photos to My Pictures Printing all photos from a media device using the computer Printing photos using the computerPrinting photos from the Photo Library Printing Photo Packages Creating photo projectsCreating Photo Greeting Cards Creating and viewing a slideshow DimensionsPrinting an image as a multiple-page poster Page Copying 4 x 6 photos Copying using the control panelCop ying Making a copy Copying a document using the computer Copying using the computer Copying a photo using the computer Scan ning Scanning using the control panelCustomizing scan settings using the computer Setting Setting Options Faxing Sending a fax using the software Receiving a fax using the software Removing a used print cartridge Installing print cartridgesMain taining the prin t er Changing print cartridgesPage Aligning the print cartridges Open the Solution CenterAchieving better print quality Improving print quality Cleaning the print cartridge nozzles Wiping the print cartridge nozzles and contacts Ordering paper and other supplies Ordering print cartridges Lexmark Photo Paper Lexmark PerfectFinishTM Photo Paper Troublesh oo tin g Setup troubleshootingPower button is not lit Software does not install Does not print Print troubleshooting Poor text and graphic quality Print speed is slow Poor quality at the edges Copier does not respond Copy troubleshootingPartial document or photo prints Photo smudges Faded print White lines in print Scan troubleshootingPoor copy quality Partial document or photo copies Scan was not successful Scanner does not respondScanning takes too long or freezes the computer Partial document or photo scans Fax troubleshootingJams and misfeeds troubleshooting Poor scanned image quality Paper or specialty media misfeeds Paper jams Banner paper jams Printer does not feed paper, envelopes, or specialty mediaSelect Portrait or Landscape Blinking lights on the control panel Error messages Black and Color cartridge replacement required Removing and reinstalling the software Numerics Index Paper or specialty media misfeeds Using the software 34 removing print cartridges