Troublesh oo tin g, Setup troubleshooting | Lexmark 2500 Series

Troubleshooting

•“Setup troubleshooting” on page 42

•“Print troubleshooting” on page 44

•“Copy troubleshooting” on page 47

•“Scan troubleshooting” on page 48

•“Fax troubleshooting” on page 50

•“Jams and misfeeds troubleshooting” on page 50

•“Blinking lights on the control panel” on page 53

•“Error messages” on page 54

•“Removing and reinstalling the software” on page 55

Setup troubleshooting

•“Power button is not lit” on page 42

•“Software does not install” on page 42

•“Page does not print” on page 43

Power button is not lit

Check power connection

1Disconnect the power cord from the wall outlet, and then from the printer.

2Plug the cord all the way into the power supply on the printer.

2

1

3Plug the cord into an electrical outlet that other electrical devices have been using.

4If the light is not on, press .

Software does not install

Check your operating system

Check your system requirements

The following operating systems are supported: Windows 2000, Windows XP, Windows Vista, and Mac OS X.

Note: For Windows 2000 users, make sure you are using Service Pack 3 or later.

Check that your computer meets the minimum system requirements listed on the box.

Troubleshooting

42

Image 42

Lexmark 2500 Series manual Troublesh oo tin g, Setup troubleshooting, Power button is not lit, Software does not install

Contents

Getting Started December Safety information Contents Scanning FaxingIndex Finding information about the printer Where to findFinding in form a tion a bout t he pr inter Description Click View Users Guide including Setup Troubleshooting Users Guide Description Where to find North America Where to find rest of worldWhere to find US Page Setting u p the p rinte r Checking the box contents Learn in g abou t the p r inter Understanding the parts of the printerUse Scanner unit Scanner support Using the control panel buttons Check Using the printer software Using the Lexmark Imaging StudioLearn in g abou t the software ClickTo From here Using the Solution CenterClick Setup and diagnose printer You can Using Print Properties Using the Toolbar Click Windows 2000, Windows XP, or Windows Vista users Resetting printer software settings to defaultsClick Start Œ Settings Œ Printers or Printers and Faxes Click Printing Preferences Load ing pa per a nd o r igin al d ocum ents Loading paperLoading original documents on the scanner glass Page Prin ting Printing a documentPrinting a Web Printing photos or images from a Web Click Print Now Click Automatically save all photos to My Pictures Working with photo sRetrieving and managing photos Click Select photos to save Click Deselect All Printing photos using the computer Printing all photos from a media device using the computerPrinting photos from the Photo Library Creating photo projects Printing Photo PackagesCreating Photo Greeting Cards Dimensions Creating and viewing a slideshowPrinting an image as a multiple-page poster Page Making a copy Copying using the control panelCop ying Copying 4 x 6 photos Copying using the computer Copying a document using the computer Copying a photo using the computer Setting Scanning using the control panelCustomizing scan settings using the computer Scan ning Setting Options Sending a fax using the software Faxing Receiving a fax using the software Changing print cartridges Installing print cartridgesMain taining the prin t er Removing a used print cartridgePage Improving print quality Open the Solution CenterAchieving better print quality Aligning the print cartridges Cleaning the print cartridge nozzles Wiping the print cartridge nozzles and contacts Ordering print cartridges Ordering paper and other supplies Lexmark Photo Paper Lexmark PerfectFinishTM Photo Paper Software does not install Setup troubleshootingPower button is not lit Troublesh oo tin g Does not print Print troubleshooting Poor text and graphic quality Poor quality at the edges Print speed is slow Photo smudges Copy troubleshootingPartial document or photo prints Copier does not respond Partial document or photo copies Scan troubleshootingPoor copy quality Faded print White lines in print Scanner does not respond Scan was not successfulScanning takes too long or freezes the computer Poor scanned image quality Fax troubleshootingJams and misfeeds troubleshooting Partial document or photo scans Paper jams Paper or specialty media misfeeds Printer does not feed paper, envelopes, or specialty media Banner paper jamsSelect Portrait or Landscape Blinking lights on the control panel Error messages Removing and reinstalling the software Black and Color cartridge replacement required Index Numerics Paper or specialty media misfeeds Using the software 34 removing print cartridges