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Lexmark 2500 Series manual Page does not print, May need to reconnect power supply

Models: 2500 Series

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May need to reconnect power supply

USB cable may not be connected

Use these steps to install the printer software

May need to reconnect power supply

Other software may be running

Software may not be installed correctly

1Check the USB cable for any obvious damage.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with the USB symbol.

1Turn off and then restart your computer.

2Click Cancel on all New Hardware Found screens.

3Insert the CD, and then follow the instructions on the computer screen to reinstall the software.

1Press to turn the printer off.

2Disconnect the power cord from the wall outlet.

3Gently remove the power supply from the printer.

4Reconnect the power supply to the printer.

5Plug the power cord into the wall outlet.

6Press to turn the printer on.

1Close all open software applications.

2Disable any anti-virus programs.

3Double-click the My Computer icon.

In Windows XP, click Start to access the My Computer icon.

4Double-click the CD–ROM drive icon.

5If necessary, double-click setup.exe.

6Follow the instructions on the computer screen to install the software.

1Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the software” on page 55.

2If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software.

aIn all countries or regions except the United States, select your country or region.

bClick the links for drivers or downloads.

cSelect your printer family.

dSelect your printer model.

eSelect your operating system.

fSelect the file you want to download, and then follow the directions on the computer screen.

Page does not print

Check the control panel for any blinking lights

Check power

Paper may not be loaded correctly

If one of the lights is blinking, see “Blinking lights on the control panel” in the Troubleshooting chapter of the User's Guide on the CD.

If the light is not on, see “Power button is not lit” on page 42.

Remove and then load paper.

Troubleshooting

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Lexmark 2500 Series manual Page does not print, May need to reconnect power supply, Software may not be installed correctly

Contents

2007 Lexmark International, Inc. All rights reserved 2500 Series All-In-OneGetting Started DecemberSafety information Finding information about the printer ContentsSafety information Setting up the printerFaxing TroubleshootingMaintaining the printer ScanningFindinginformationaboutthe printer Setup sheetGetting Started or Setup Solutions booklet Where to findUsers Guide Lexmark Solution Center2 Click View Users Guide including Setup Troubleshooting 2 Select Lexmark Solution CenterWhere to find US Limited WarrantyWhere to find North America Where to find rest of worldMachine Type number Serial number Date purchased Store where purchased Finding information about the printerSetup sheet Settingup theprinterChecking the box contents NameUnderstanding the parts of the printer LearningabouttheprinterUse the Use the Power supply with portPrint cartridge carrier Check Using the control panel buttonsPress Use this software Using the printer softwareUsing the Lexmark Imaging Studio LearningaboutthesoftwareClick ClickToSetup and diagnose printer DetailsFrom here Using the Solution Center2 Click Setup and diagnose printer 2 Select Solution CenterYou can Using Print PropertiesUsing the Toolbar From hereClick 3 Click Printing Preferences Resetting printer software settings to defaults1 Click Start Œ Settings Œ Printers or Printers and Faxes Windows 2000, Windows XP, or Windows Vista usersLoading paper LoadingpaperandoriginaldocumentsLoading original documents on the scanner glass 3 Close the top cover to avoid dark edges on the scanned image Note Photos should be loaded as shownLoading paper and original documents Printing a Web page 3 Click Properties, Preferences, Options, or SetupPrin ting Printing a document7 Click Print Now Printing photos or images from a Web pageRetrieving and managing photos Transferring all photos from a media device using the computerTransferring selected photos from a media device using the computer Working withphotosPrinting photos from the Photo Library Printing photos using the computerPrinting all photos from a media device using the computer Printing selected photos from a media device using the computer4 Click Select photos to print 5 Click Deselect All Creating photo projectsPrinting Photo Packages Creating Photo Greeting Cards12 Click Print Now DimensionsCreating and viewing a slideshow Printing an image as a multiple-page poster12 Click Print Now in the bottom right corner of the screen 10 From the Poster Size drop-down list, select the poster sizeWorking with photos Copying 4 x 6 photos Copying using the control panelCopying Making a copyCopying a document using the computer Copying using the computerCopying a photo using the computer Setting Scanning using the control panelCustomizing scan settings using the computer 3 Click Custom SettingsYou can make your selections permanent by selecting the check box SettingOptions Convert the image to text with OCRFaxing Sending a fax using the software3 Click Tools Œ Preferences and Settings Receiving a fax using the software4 Click the Receiving Faxes tab Removing a used print cartridge Installing print cartridgesMaintainingtheprinter Changing print cartridges6 Load paper Maintaining the printer 4 Close the lidsAligning the print cartridges 2 Open the Solution CenterAchieving better print quality Improving print qualityCleaning the print cartridge nozzles Wiping the print cartridge nozzles and contacts Part number Ordering print cartridgesOrdering paper and other supplies Lexmark 2500 series models exceptPaper size PaperLexmark Photo Paper Lexmark PerfectFinishTM Photo Paper Note Availability may vary by country or regionSoftware does not install TroubleshootingSetup troubleshooting Power button is not litCheck the control panel for any blinking lights Page does not printMay need to reconnect power supply Software may not be installed correctlyIn Windows XP Pro Start Œ Settings Œ Printers and Faxes Print troubleshootingIn Windows XP Home Start Œ Control Panel Œ Printers and Faxes Review steps to improve print quality Poor text and graphic qualityImproving print quality White lines in printPrint speed is slow 2 Click Properties, Preferences, Options, or Setup3 Click Paper Setup Poor quality at the edges of the pageCopier does not respond Copy troubleshootingPartial document or photo prints Photo smudgesBlank pages Scan troubleshootingPoor copy quality Partial document or photo copiesScan was not successful In Windows 2000 Start Œ Settings Œ Printers4 Click Custom Settings Scanner does not respondPartial document or photo scans Fax troubleshootingJams and misfeeds troubleshooting Poor scanned image qualityPaper or specialty media misfeeds Paper jamsCheck paper condition Banner paper jams For Windows XP Pro Start Œ Settings Œ Printers and FaxesFor Windows 2000 Start Œ Settings Œ Printers Printer does not feed paper, envelopes, or specialty mediaBlinking lights on the control panel Cartridge Alert Black cartridge replacement required Error messagesColor cartridge replacement required 1 Click Start Œ Programs or All Programs Œ Lexmark 2500 Series Removing and reinstalling the softwareBlack and Color cartridge replacement required 2 Select UninstallNumerics Indexpaper feed button blinking printer does not feed paper, envelopes, or specialty media