Print troubleshooting | Lexmark 2500 Series guide

Check ink

Cartridges may have tape on them

Make sure the printer is set as the default printer and is not on hold or paused.

May need to reconnect power supply

Software may not be installed correctly

Check the ink levels, and install new print cartridges if necessary.

1Remove the print cartridges.

2Make sure the sticker and tape have been removed.

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3Reinsert the cartridges.

1Click:

•In Windows XP Pro: Start Settings Printers and Faxes.

•In Windows XP Home: Start Control Panel Printers and Faxes.

•In Windows 2000 or Windows Vista: Start Settings Printers.

2Double-click the name of your printer.

3Click Printer.

•Make sure no check mark appears next to Pause Printing.

•Make sure a check mark does appear next to Set As Default.

1Press to turn the printer off.

2Disconnect the power cord from the wall outlet.

3Gently remove the power supply from the printer.

4Reconnect the power supply to the printer.

5Plug the power cord into the wall outlet.

6Press to turn the printer on.

1Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the software” on page 55.

2If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software.

a In all countries or regions except the United States, select your country or region.

bClick the links for drivers or downloads.

cSelect your printer family.

dSelect your printer model.

eSelect your operating system.

fSelect the file you want to download, and then follow the directions on the computer screen.

Print troubleshooting

•“Improving print quality” on page 45

•“Poor text and graphic quality” on page 45

•“Poor quality at the edges of the page” on page 46

•“Print speed is slow” on page 46

Troubleshooting

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Lexmark 2500 Series manual Print troubleshooting

Contents

Getting Started December Safety information Contents Index ScanningFaxing Where to find Finding in form a tion a bout t he pr interFinding information about the printer Description Click View Users Guide including Setup Troubleshooting Users Guide Where to find US Description Where to find North AmericaWhere to find rest of world Page Setting u p the p rinte r Checking the box contents Use Learn in g abou t the p r interUnderstanding the parts of the printer Scanner unit Scanner support Using the control panel buttons Check Learn in g abou t the software Using the printer softwareUsing the Lexmark Imaging Studio ClickTo Using the Solution Center Click Setup and diagnose printerFrom here You can Using Print Properties Using the Toolbar Click Resetting printer software settings to defaults Click Start Œ Settings Œ Printers or Printers and FaxesWindows 2000, Windows XP, or Windows Vista users Click Printing Preferences Loading original documents on the scanner glass Load ing pa per a nd o r igin al d ocum entsLoading paper Page Printing a Web Prin tingPrinting a document Printing photos or images from a Web Click Print Now Working with photo s Retrieving and managing photosClick Automatically save all photos to My Pictures Click Select photos to save Click Deselect All Printing photos from the Photo Library Printing photos using the computerPrinting all photos from a media device using the computer Creating Photo Greeting Cards Creating photo projectsPrinting Photo Packages Printing an image as a multiple-page poster DimensionsCreating and viewing a slideshow Page Copying using the control panel Cop yingMaking a copy Copying 4 x 6 photos Copying using the computer Copying a document using the computer Copying a photo using the computer Scanning using the control panel Customizing scan settings using the computerSetting Scan ning Setting Options Sending a fax using the software Faxing Receiving a fax using the software Installing print cartridges Main taining the prin t erChanging print cartridges Removing a used print cartridgePage Open the Solution Center Achieving better print qualityImproving print quality Aligning the print cartridges Cleaning the print cartridge nozzles Wiping the print cartridge nozzles and contacts Ordering print cartridges Ordering paper and other supplies Lexmark Photo Paper Lexmark PerfectFinishTM Photo Paper Setup troubleshooting Power button is not litSoftware does not install Troublesh oo tin g Does not print Print troubleshooting Poor text and graphic quality Poor quality at the edges Print speed is slow Copy troubleshooting Partial document or photo printsPhoto smudges Copier does not respond Scan troubleshooting Poor copy qualityPartial document or photo copies Faded print White lines in print Scanning takes too long or freezes the computer Scanner does not respondScan was not successful Fax troubleshooting Jams and misfeeds troubleshootingPoor scanned image quality Partial document or photo scans Paper jams Paper or specialty media misfeeds Select Portrait or Landscape Printer does not feed paper, envelopes, or specialty mediaBanner paper jams Blinking lights on the control panel Error messages Removing and reinstalling the software Black and Color cartridge replacement required Index Numerics Paper or specialty media misfeeds Using the software 34 removing print cartridges