Select a lower print quality
Software may not be installed correctly
1From the software application, click File Print.
2Click Properties, Preferences, Options, or Setup.
3Click Quality/Copies.
4From the Quality/Speed area, select a lower print quality.
For more information, see “Software may not be installed correctly” on page 43.
Partial document or photo prints
Check document placement
Check paper size
Make sure the document or photo is loaded facedown on the scanner glass in the lower right corner.
Make sure the paper size being used matches the size you selected.
Photo smudges
Photo smudges
To prevent smudging, avoid touching the surface of a printed photo. For best results, remove each printed sheet individually from the paper exit tray, and allow the prints to dry at least 24 hours before stacking, displaying, or storing.
Copy troubleshooting
•“Copier does not respond” on page 47
•“Scanner unit does not close” on page 47
•“Poor copy quality” on page 48
•“Partial document or photo copies” on page 48
Copier does not respond
Check the control panel for any blinking lights
Check power
Software may not be installed correctly
If one of the lights is blinking, see “Blinking lights on the control panel” on page 53.
If the 
light is not on, see “Power button is not lit” on page 42.
For more information, see “Software may not be installed correctly” on page 44.
Scanner unit does not close
Check for obstructions
1Lift the scanner unit.
2Remove any obstruction keeping the scanner unit open.
3Lower the scanner unit.
Troubleshooting
47
