Lexmark 2500 Series Scanner does not respond, Scan was not successful, Click Custom Settings

Scanner does not respond

Check the control panel for any blinking lights

Check power

Make sure the printer is set as the default printer and is not on hold or paused.

Software may not be installed correctly

If one of the lights is blinking, see “Blinking lights on the control panel” on page 53.

If the light is not on, see “Power button is not lit” on page 42.

1Click:

•In Windows XP Pro: Start Œ Settings Œ Printers and Faxes.

•In Windows XP Home: Start Œ Control Panel Œ Printers and Faxes.

•In Windows 2000: Start Œ Settings Œ Printers.

2Double-click the name of your printer.

3Click Printer.

•Make sure no check mark appears next to Pause Printing.

•Make sure a check mark does appear next to Set As Default.

For more information, see “Software may not be installed correctly” on page 44.

Scan was not successful

USB cable may not be connected

Reboot computer

Software may not be installed correctly

1Check the USB cable for any obvious damage.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with the USB symbol.

Turn off and then restart your computer.

For more information, see “Software may not be installed correctly” on page 44.

Scanning takes too long or freezes the computer

Other software may be running

Change the scanning resolution to a lower value

Close all programs not being used.

1Load an original document facedown on the scanner glass.

2From the desktop, double-click the Lexmark Imaging Studio icon.

3From the left pane of the Welcome screen, click Scan.

4Click Custom Settings.

5Select a lower scan resolution.

6Click Start.

Troubleshooting

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