Scanner does not respond | Lexmark 2500 Series guide

Scanner does not respond

Check the control panel for any blinking lights

Check power

Make sure the printer is set as the default printer and is not on hold or paused.

Software may not be installed correctly

If one of the lights is blinking, see “Blinking lights on the control panel” on page 53.

If the light is not on, see “Power button is not lit” on page 42.

1Click:

•In Windows XP Pro: Start Settings Printers and Faxes.

•In Windows XP Home: Start Control Panel Printers and Faxes.

•In Windows 2000: Start Settings Printers.

2Double-click the name of your printer.

3Click Printer.

•Make sure no check mark appears next to Pause Printing.

•Make sure a check mark does appear next to Set As Default.

For more information, see “Software may not be installed correctly” on page 44.

Scan was not successful

USB cable may not be connected

Reboot computer

Software may not be installed correctly

1Check the USB cable for any obvious damage.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with the USB symbol.

Turn off and then restart your computer.

For more information, see “Software may not be installed correctly” on page 44.

Scanning takes too long or freezes the computer

Other software may be running

Change the scanning resolution to a lower value

Close all programs not being used.

1Load an original document facedown on the scanner glass.

2From the desktop, double-click the Lexmark Imaging Studio icon.

3From the left pane of the Welcome screen, click Scan.

4Click Custom Settings.

5Select a lower scan resolution.

6Click Start.

Troubleshooting

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Lexmark 2500 Series Scanner does not respond, Scan was not successful, Scanning takes too long or freezes the computer

Contents

December Getting Started Safety information Contents Faxing ScanningIndex Finding in form a tion a bout t he pr inter Where to findFinding information about the printer Description Users Guide Click View Users Guide including Setup Troubleshooting Where to find rest of world Description Where to find North AmericaWhere to find US Page Checking the box contents Setting u p the p rinte r Understanding the parts of the printer Learn in g abou t the p r interUse Scanner unit Scanner support Check Using the control panel buttons Using the Lexmark Imaging Studio Using the printer softwareLearn in g abou t the software ClickTo Click Setup and diagnose printer Using the Solution CenterFrom here You can Using the Toolbar Using Print Properties Click Click Start Œ Settings Œ Printers or Printers and Faxes Resetting printer software settings to defaultsWindows 2000, Windows XP, or Windows Vista users Click Printing Preferences Loading paper Load ing pa per a nd o r igin al d ocum entsLoading original documents on the scanner glass Page Printing a document Prin tingPrinting a Web Click Print Now Printing photos or images from a Web Retrieving and managing photos Working with photo sClick Automatically save all photos to My Pictures Click Select photos to save Click Deselect All Printing all photos from a media device using the computer Printing photos using the computerPrinting photos from the Photo Library Printing Photo Packages Creating photo projectsCreating Photo Greeting Cards Creating and viewing a slideshow DimensionsPrinting an image as a multiple-page poster Page Cop ying Copying using the control panelMaking a copy Copying 4 x 6 photos Copying a document using the computer Copying using the computer Copying a photo using the computer Customizing scan settings using the computer Scanning using the control panelSetting Scan ning Setting Options Faxing Sending a fax using the software Receiving a fax using the software Main taining the prin t er Installing print cartridgesChanging print cartridges Removing a used print cartridgePage Achieving better print quality Open the Solution CenterImproving print quality Aligning the print cartridges Cleaning the print cartridge nozzles Wiping the print cartridge nozzles and contacts Ordering paper and other supplies Ordering print cartridges Lexmark Photo Paper Lexmark PerfectFinishTM Photo Paper Power button is not lit Setup troubleshootingSoftware does not install Troublesh oo tin g Does not print Print troubleshooting Poor text and graphic quality Print speed is slow Poor quality at the edges Partial document or photo prints Copy troubleshootingPhoto smudges Copier does not respond Poor copy quality Scan troubleshootingPartial document or photo copies Faded print White lines in print Scan was not successful Scanner does not respondScanning takes too long or freezes the computer Jams and misfeeds troubleshooting Fax troubleshootingPoor scanned image quality Partial document or photo scans Paper or specialty media misfeeds Paper jams Banner paper jams Printer does not feed paper, envelopes, or specialty mediaSelect Portrait or Landscape Blinking lights on the control panel Error messages Black and Color cartridge replacement required Removing and reinstalling the software Numerics Index Paper or specialty media misfeeds Using the software 34 removing print cartridges