Transition Networks CPSMC0800-100, CPSMC0810-100 manual Troubleshooting, troubleshooting

CPSMC08xx-100 PointSystem™ Chassis

6Troubleshooting

1.Are ANY of the POWER LEDs on any of the slide-in-modules illuminated; AND/OR are the fans operating?

YES

• The chassis is receiving power. Proceed to the next step.

NO

•Ensure all power supply cables for proper connection.

•Ensure the AC receptacle on the wall is supplying power.

•If the fuse for the AC receptacle on the wall blows repeatedly, have the AC receptacle inspected by a qualified electrician.

•Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.

2.Are ANY of the POWER LEDs on any of the slide-in-modules illuminated; but are the fans NOT operating?

YES

•The chassis is receiving power. Proceed to the next step.

NO

•Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.

3.For the management modules (CPSMM120, CPSMM200, CPSMM210), are ANY of the POWER LEDs NOT illuminated?

NO

•All management modules are receiving power. Proceed to the next step.

YES

For those management modules where the POWER LED is NOT illuminated:

•Ensure the management module is firmly seated in the slot.

•Press the RESET button on the management module.

•Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.

4.For the remaining slide-in-modules, are ANY of the POWER LEDs NOT illuminated?

NO

•All slide-in-modules are receiving power. Proceed to the next step.

YES

For those slide-in-modules where the POWER LED is NOT illuminated:

•Ensure the slide-in-module is firmly seated in the slot.

•Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.

4.To determine if a fault is due to a software problem, consult the troubleshooting section of the FocalPoint™ 2.0 Management Application and CPSMM100 Firmware User’s Guide (P/N 33293). This manual is available on the enclosed application CD and on-line at www.transition.com.

5.To determine if a fault is due to an individual or slide-in-module, consult the troubleshooting section of the user’s guide for that particular module.

6.If none of the solutions listed in this section resolves the problem, contact Technical Support: U.S./Canada: 1-800-260-1312, International: 00-1-952- 941-7600.

troubleshooting

24 hour Technical Support: 1-800-260-1312-- International: 00-1-952-941-7600 24