Troubleshooting
PROBLEM - SITUATION
It is impossible to switch the phone on
ACTIONS
Remove and replace the battery.
If you still cannot switch the phone on, charge the battery:
-Put it on charge for at least 15 minutes before switching it back on again.
-Check if the battery icon is scrolling up and down.
-If so, the phone is charging.
-If not, please take the charger out and put it back on again. Please check that the charging icon is scrolling up and down.
-If you still cannot switch the phone on, please disconnect the charger, put it back on again and please repeat that manipulation several times.
-If the charging icon is still not scrolling up and down, please contact your
-When the charging icon has stopped scrolling up and down, the battery is charged.
Battery status unknown | The phone does not recognize the battery. Please check the position of the |
| battery. |
LOW BATTERY | This message is displayed when the battery becomes too weak. The phone |
| switches itself off automatically. Put the phone on charge. |
SIM not present | Check if the SIM card is present and properly positioned / inserted. |
| Check the condition of the SIM card. If damaged, please go back to the |
| operator's shop for advice. Contact your |
| persists. |
Incorrect PIN code | An incorrect PIN code has been entered. Be careful! Three incorrect PIN |
| codes will block the SIM Card. |
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