
Troubleshooting
PROBLEM - SITUATION | ACTIONS |
SIM BLOCKED | You have entered three incorrect PIN codes. |
| Enter your PUK code to unblock your SIM Card. |
| You must enter: **05*PUK*PIN*PIN# |
| You must enter the PUK code (Personal Unblocking Key) given by your |
| network provider. |
| 10 errors will permanently block your SIM Card. You must then contact your |
| network provider to get a new one. |
SIM LOCKED | On network providers’ request, the handset can only be used with some |
| types of SIM cards. This message means that the SIM card you are using |
| does not fit with the phone. Take the SIM card out, and switch it back on. If |
| the message SIM not present appears on the screen, you will need to |
| check its compatibility next to the place where you bought it. If not, please |
| contact your |
No call connection | Check that the number you have dialled is correct. |
| If the letter R is displayed on the top right corner of the screen, without any |
| network name displayed, only emergency services can be called. |
| Check the status of your credit. |
| Check that the SIM Card you are using offers the service you are requesting; |
| check if its validity has not expired. |
| Check and deactivate the outgoing calls restriction when necessary. |
| The network could be saturated. Try later. |
| If the problem persists, please contact your Technical Helpdesk. |
No receiving calls | Try to make a call in order to check that the phone and the networks are |
| operational. |
| Check and deactivate the permanent call forwarding (permanent call |
| forwarding icon displayed on the screen). |
| Check and deactivate the incoming calls restriction when necessary. |
| If the problem persists, please contact your Technical Helpdesk. |
99