Troubleshooting

 

212

 

 

 

Action

Yes

No

Step 3

The problem is solved.

Contact customer

Reduce the complexity of the print job by eliminating the number and size

 

support.

of fonts, the number and complexity of images, and the number of pages

 

 

in the job.

 

 

Did the job print and collate correctly?

 

 

 

 

 

Multiplelanguage PDF files do not print

 

 

 

 

 

Action

Yes

No

 

 

 

Step 1

The problem is solved.

Go to step 2.

aCheck if the print options for the PDF output are set to embed all fonts.

bGenerate a new PDF file, and then resend the print job.

Do the files print?

 

Step 2

The problem is solved. Contact customer

a Open the document you want to print in Adobe Acrobat.

support.

bClick File > Print > Advanced > Print As Image > OK > OK .

Do the files print?

Print job takes longer than expected

Action

Yes

No

Step 1

The problem is solved.

Go to step 2.

Change the environmental settings of the printer.

 

 

aFrom the printer control panel, navigate to: Settings > General Settings

bSelect EcoMode or Quiet Mode, and then select Off.

Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both.

Did the job print?

Step 2

The problem is solved. Go to step 3.

Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the print job, and then resend the job

Did the job print?

Step 3

The problem is solved. Go to step 4.

aRemove held jobs stored in the printer memory.

bResend the print job.

Did the job print?

Page 212
Image 212
Lexmark MS710 Print job takes longer than expected, Troubleshooting 212, Click File Print Advanced Print As Image OK OK