Lexmark MS835 Print jobs do not print, Settings General Settings Print Recovery Page Protect Off

Troubleshooting		213
Action	Yes	No
Step 4	The problem is solved.	Go to step 5.

aDisable the Page Protect feature.

From the printer control panel, navigate to:

Settings > General Settings > Print Recovery > Page Protect > Off

bResend the print job.

Did the job print?
Step 5	The problem is solved. Contact customer
Install additional printer memory, and then resend the print job.	support.
Did the job print?

Print jobs do not print

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aFrom the document you are trying to print, open the Print dialog and check if you have selected the correct printer.

Note: If the printer is not the default printer, then you must select the printer for each document that you want to print.

bResend the print job.

Do the jobs print?

Step 2 The problem is solved. Go to step 3.

aCheck if the printer is plugged in and turned on, and if Ready appears on the printer display.

bResend the print job.

Do the jobs print?

Step 3 The problem is solved. Go to step 4.

If an error message appears on the printer display, then clear the message.

Note: The printer continues to print after clearing the message.

Do the jobs print?

Step 4 The problem is solved. Go to step 5.

aCheck if the ports (USB, serial, or Ethernet) are working and if the cables are securely connected to the computer and the printer.

Note: For more information, see the setup documentation that came with the printer.

bResend the print job.

Do the jobs print?