Lexmark MS710, MS835, MS832 manual Solving print problems, Printing problems, Troubleshooting 209

Troubleshooting 209

Paper jam message remains after jam is cleared

Action		Yes	No
a From the printer control panel, navigate to:		Contact customer	The problem is solved.
		support.
Next >	> Clear the jam, press OK >

bFollow the instructions on the printer display.

Does the paper jam message remain?

Solving print problems

Printing problems

Confidential and other held jobs do not print

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aFrom the printer control panel, open the Held Jobs folder, and then verify that your print job is listed.

bResend the print job.

For more information, see “Printing confidential and other held jobs” on page 82.

Did the jobs print?
Step 2		The problem is solved.	Go to step 3.
Do one or more of the following:
•	Delete the print job, and then resend it.
•	If you are printing PDF files, then generate a new file, and then print
	it again.
Did the jobs print?
Step 3		The problem is solved.	Contact customer
a	Increase the printer memory. Do one or more of the following:		support.
	• Delete some print jobs.
	• Install additional printer memory.
b	Resend the print job.
Did the jobs print?