Manuals / Lexmark / Computer Equipment / Printer

Lexmark MS710, MS835, MS832 manual Printer display is blank, Troubleshooting 203

Models: MS832 MS710 MS835

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Troubleshooting			203

	Action	Yes	No
	Step 11	Go to step 12.	Install the correct
	Check the installed printer driver.		printer driver.
	Is the correct printer driver installed?

	Step 12	The problem is solved.	Contact customer
	Turn off the printer, then wait for about 10 seconds, and then turn the		support.
	printer back on.
	Is the printer working?

Printer display is blank

	Action	Yes	No

	Step 1	The problem is solved.	Go to step 2.
	Press the Sleep button on the printer control panel.
	Does Ready appear on the printer display?

	Step 2	The problem is solved.	Turn off the printer,
	Turn off the printer, then wait for about 10 seconds, and then turn the		and then contact
	printer back on.		customer support.
	printer back on.
	Do Please wait and Ready appear on the printer display?

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Lexmark MS710, MS835, MS832 manual Printer display is blank, Troubleshooting 203

Contents

June MS710 SeriesContents Securing the printer 139 Understanding printer menusSaving money and the environment 133 Clearing jams 163 Troubleshooting 184Maintaining the printer 143 Managing the printer 161Product information Power consumption237 Index 250Safety information Safety informationPage Documentation User’s Guide and other publications Finding information about the printerLearning about the printer What are you looking for? Find it hereOther countries and regions-See the printed Selecting a location for the printerBasic model Printer configurationsHardware option Alternative hardware option Fully configured modelDisplay View the printer status Using the printer control panelUse Sleep button light Printer status Indicator light Printer statusAvailable internal options Installing internal optionsAccessing the controller board Page Page Page Additional printer setup Reattach the access cover Installing a memory cardInstalling an Internal Solutions Port Additional printer setup Unpack the ISP kit Page Page Page Installing an optional card Unpack the printer hard disk Installing a printer hard diskPage Page Page Removing a printer hard disk Additional printer setup Access the controller board Order of installation Installing hardware optionsInstalling optional trays Page Page Attaching cables Additional printer setup Installing the printer software Setting up the printer softwareWindows Updating available options in the printer driverFor Windows users Open the printers folderFor Macintosh users Preparing to set up the printer on an Ethernet networkClick Update Now ‑ Ask Printer NetworkingSelect Ethernet connection, and then click Continue Installing the printer on an Ethernet networkClick + Preparing to set up the printer on a wireless networkFrom the printer control panel, navigate to Connecting the printer using the Wireless Setup WizardSettings Network/Ports Active NIC Auto Select a wireless connection setupFollow the instructions on the printer display Additional printer setupPage For Macintosh users AppleTalk select the printer Add Setting up serial printingClick Continue Finish Verifying printer setupPrinting a menu settings Settings Reports Menu SettingsSettings Reports Network Setup Printing a network setupLoading the 250‑ or 550‑sheet tray Setting the paper size and typeConfiguring Universal paper settings Settings Paper Menu Paper Size/TypePage Page One ‑sided printing One ‑sided printing Two ‑sided printing Page Page Pull up and slide the width guide to the position for A5 Pull out the tray Adjust the width and length guidesLoading the 2100‑sheet tray Loading A5‑size paperPage Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page ABC ABC Pull down the multipurpose feeder door Loading the multipurpose feederLTR Exec B5 Page Two ‑sided duplex printing Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Assigning a custom paper type name Click Settings Paper Menu Custom NamesSettings Paper Menu Custom Names Creating a custom name for a paper typeType a name for the paper type, and then press Click Settings Paper Menu Custom TypesSettings Paper Menu Custom Types Assigning a custom paper typePaper and specialty media guide Using specialty mediaTips on using card stock Tips on using labelsPaper guidelines Tips on using transparenciesPaper characteristics Selecting preprinted forms and letterhead Using recycled paper and other office papersFiber content Selecting paperUnacceptable paper examples Storing paper Supported paper sizes, types, and weightsPaper types and weights supported by the printer Printer engine supports 60-176‑g/m216-47‑lb paper weightsPaper sizes supported by the printer Plain Paper Executive Letter Legal Folio Oficio Statement UniversalRecycled 90-176 g/m Card Stock 163 g/m199 g/m Transparency 146 g/mColored Paper Printing a document Adjusting toner darknessClick Settings Print Settings Quality Menu Toner Darkness Printing a documentPrinting from a flash drive Settings Print Settings Quality Menu Toner DarknessAdjust the toner darkness, and then press Printing from a flash drive or a mobile deviceRecommended flash drives File type Supported flash drives and file typesStoring print jobs in the printer Settings SecurityPrinting confidential and other held jobs Printing from a mobile devicePrinting confidential and other held jobs Printing information pages Canceling a print jobFor Macintosh users Paper Menu Reports Network/Ports Security Settings HelpMenus list Understanding printer menusPaper Size/Type menu Default Source menuDefault Source Paper menuMP Feeder Type Tray x TypeMP Feeder Size Manual Paper Type Configure MP menuConfigure MP Manual Paper SizePaper Texture menu Substitute Size menuPaper Weight menu Bond Weight Recycled WeightLabels Weight Vinyl Labels WeightPaper Loading menu Use Units of Measure Identify the units of measure Inches Universal Setup menuCustom Types menu Feed Direction Bin Setup menuPortrait Width Portrait HeightAssign Type/Bin Configure BinsOverflow Bin Reports menu Reports menuStandard Network or Network x menu Network/Ports menuActive NIC menu UseTo To access the menu, navigate to either of the followingTCP/IP menu Network Card menuUnderstanding printer menus 100 IPv6 menuUnderstanding printer menus 101 Wireless menuTo access the menu, navigate to Network/Ports Network x Network x Setup WirelessUnderstanding printer menus 102 AppleTalk menuStandard USB menu USB Buffer Understanding printer menus 103ENA Netmask Parallel x menuUnderstanding printer menus 104 ENA AddressUnderstanding printer menus 105 Understanding printer menus 106 Serial x menuSerial Buffer Understanding printer menus 107Understanding printer menus 108 Smtp Setup menuUnderstanding printer menus 109 Security menuConfidential Print menu Verify Job Expiration Erase Temporary Data Files menuUnderstanding printer menus 110 Repeat Job ExpirationUnderstanding printer menus 111 Security Audit Log menuSet Date and Time menu Understanding printer menus 112 Settings menuGeneral Settings General Settings menuUnderstanding printer menus 113 Output Lighting AlarmsTimeouts Understanding printer menus 114Understanding printer menus 115 Press Sleep Button Error RecoveryPrint Recovery Understanding printer menus 116Understanding printer menus 117 Print Settings menuFlash Drive Understanding printer menus 118 Understanding printer menus 119 Understanding printer menus 120 Print SettingsSetup menu Resource Save Finishing menuUnderstanding printer menus 121 Download TargetSeparator Source Understanding printer menus 122Offset Pages Understanding printer menus 123Staple Job Run Stapler TestUnderstanding printer menus 124 Quality menuJob Accounting menu Understanding printer menus 125 Understanding printer menus 126 Utilities menuUnderstanding printer menus 127 XPS menuPostScript menu Understanding printer menus 128 PCL Emul menuTray Renumber Understanding printer menus 129Understanding printer menus 130 Html menuUnderstanding printer menus 131 Image menuMenu item Description Help menuUnderstanding printer menus 132 Conserving supplies Using recycled paperSaving paper and toner Avoid paper jams Using Eco‑ModeSaving energy Reducing printer noiseSaving money and the environment 135 Adjusting Sleep modeSettings General Settings Timeouts Settings Settings General Settings Timeouts Sleep ModeSettings Settings General Settings Using Hibernate modeAdjusting the brightness of the printer display Click Settings General Settings Sleep Button SettingsRecycling Lexmark packaging Click Settings General SettingsRecycling Recycling Lexmark productsPage Type of memory Description Using the security lock featureStatement of Volatility Securing the printer 139Disposing of a printer hard disk Back Exit Config MenuErasing volatile memory Erasing non‑volatile memoryErasing printer hard disk memory Configuring printer hard disk encryptionUsing the printer control panel Using the Embedded Web ServerFinding printer security information Click Settings Security Disk EncryptionDisk Encryption Enable Maintaining the printer 143 Cleaning the printerCleaning the printer Emptying the hole punch boxStatus/Supplies View Supplies Checking the status of parts and suppliesNotification Description Click Settings Print Settings Supply NotificationsMaintaining the printer 145 Click Device Status More DetailsOrdering toner cartridges Using genuine Lexmark parts and suppliesOrdering supplies Estimated number of remaining pagesMaintaining the printer 147 Ordering an imaging unitOrdering staple cartridges Type Part number Ordering a maintenance kitOrdering a fuser wiper Maintaining the printer 148Maintaining the printer 149 Storing suppliesReplacing supplies Replacing the toner cartridgePage Replacing the imaging unit Page Page Replacing a staple cartridge Replacing the fuser wiper cover assembly Replacing the fuser wiper Page Before moving the printer Moving the printerPage Maintaining the printer 160 Moving the printer to another locationShipping the printer Click Settings tab Security Confidential Print Setup Finding advanced networking and administrator informationAccessing the remote control panel Modifying confidential print settingsClick Printer Settings Copying printer settings to other printersRestoring factory default settings Click the Copy Printer SettingsMake sure paper lies flat in the tray Avoiding jamsLoad paper properly Clearing jams 163Allow the paper to enter the optional mailbox bins properly Use recommended paper Understanding jam messages and locationsJam location Printer message What to do Clearing jams 166Clearing jams 167 ‑page jam, lift front cover to remove cartridgePage Page ‑page jam, open upper rear door ‑page jam, open upper and lower rear door Page ‑page jam, remove standard bin jam Clearing jams 174 ‑page jam, remove tray 1 to clear duplexClearing jams 175 ‑page jam, open tray xClearing jams 176 ‑page jam, clear manual feederClearing jams 177 Page Page Clearing jams 180 Clearing jams 181 Clearing jams 182 Page Understanding the printer messages Check tray x connection Troubleshooting 185Change paper source to custom type name load orientation Change paper source to paper size load orientationClose rear door Configuration change, some held jobs were not restoredClose door or insert cartridge Close finisher rear doorDisk must be formatted for use in this device Error reading USB drive. Remove USBError reading USB hub. Remove hub Disk fullIncorrect paper size, open paper source Imaging unit very low, x estimated pages remain 84.xyIncompatible output bin x Incompatible tray xInsufficient memory for Flash Memory Defragment operation Install binInstall Tray Insert TrayLoad staples Insufficient memory, some held jobs will not be restoredInsufficient memory to support Resource Save feature Insufficient memory to collate jobLoad paper source with paper type paper size orientation Troubleshooting 191Load paper source with custom type name orientation Load paper source with paper size orientationLoad Manual Feeder with paper size orientation Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Load Manual Feeder with custom type name orientationMemory full Maintenance kit very low, x estimated pages remain 80.xyNetwork x software error Troubleshooting 193Reattach bin Troubleshooting 194Not enough free space in flash memory for resources Paper changes neededReattach bins x y Reinstall missing or unresponsive cartridge 31.xyRemove packaging material, area name Reinstall missing or unresponsive fuser 31.xyReinstall missing or unresponsive imaging unit 31.xy Remove defective diskReplace cartridge, printer region mismatch 42.xy Replace maintenance kit, 0 estimated pages remain 80.xyRemove paper from standard output bin Replace cartridge, 0 estimated pages remain 88.xyReplace unsupported cartridge 32.xy Restore held jobs?Serial port x disabled Replace roller kitSupply needed to complete job Some held jobs were not restoredStandard network software error Standard USB port disabledTray x paper size unsupported Too many disks installedToo many flash options installed Too many trays attachedUnsupported option in slot x Solving printer problemsUSB port x disabled Basic printer problemsTroubleshooting 202 Printer display is blank Troubleshooting 203Action Yes Step Problem is solved Go to step Hardware and internal option problemsSheet tray problems Troubleshooting 204Internal print server does not operate correctly Troubleshooting 205Cannot detect internal option Troubleshooting 206 Tray problemsUSB/parallel interface card does not operate correctly Internal Solutions Port does not operate correctlyTroubleshooting 207 Jammed pages are not reprinted Paper feed problemsTroubleshooting 208 Action Yes Step Go to step Problem is solvedPaper jam message remains after jam is cleared Solving print problemsPrinting problems Troubleshooting 209Incorrect characters print Error message about reading the flash drive appearsTroubleshooting 210 Large jobs do not collate Troubleshooting 211Job prints from the wrong tray or on the wrong paper Click File Print Advanced Print As Image OK OK Troubleshooting 212Print job takes longer than expected Print jobs do not print Settings General Settings Print Recovery Page Protect OffTray linking does not work Printing slows downUnexpected page breaks occur Settings General Settings Timeouts Print TimeoutClipped pages or images Print quality problemsTroubleshooting 216 Characters have jagged or uneven edgesCompressed images appear on prints Troubleshooting 217Gray background on prints Troubleshooting 218Horizontal voids appear on prints Troubleshooting 219Incorrect margins on prints Troubleshooting 220Print irregularities Troubleshooting 221Paper curl Troubleshooting 222 Print is too dark Troubleshooting 223Print is too light Troubleshooting 224Printer is printing blank pages Troubleshooting 225Printer is printing solid black pages Troubleshooting 226Repeating defects appear on prints Troubleshooting 227Skewed print Troubleshooting 228Shadow images appear on prints Streaked horizontal lines appear on prints Troubleshooting 229Streaked vertical lines appear on prints Troubleshooting 230Toner fog or background shading appears on prints Toner specks appear on printsToner rubs off Troubleshooting 232Uneven print density Troubleshooting 233Settings General Settings Quiet Mode On Transparency print quality is poorVertical voids appear on prints Troubleshooting 234Contacting customer support Troubleshooting 235Embedded Web Server does not open Live chat Tech LibraryMail June Product informationEdition notice 237238 TrademarksMeter average sound pressure, dBA Licensing noticesNoise emission levels 239240 EU waste electronics informationProduct disposal Static sensitivity noticeLaser advisory label Temperature informationPower consumption Laser notice242 Mode Description Power consumption Watts243 Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformityIndustry Canada Canada Regulatory notices for wireless productsModular component notice Exposure to radio frequency radiation245 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 246247 Lexmark International, Inc., Lexington, KY248 Extent of limited warranty249 Patent acknowledgmentNumerics SymbolsPage Page Page Page Page

Troubleshooting

203

Action

Step 11

Step 12

Printer display is blank

Action

Step 1

Step 2