Printer display is blank, Troubleshooting 203

Troubleshooting			203

	Action	Yes	No
	Step 11	Go to step 12.	Install the correct
	Check the installed printer driver.		printer driver.
	Is the correct printer driver installed?

	Step 12	The problem is solved.	Contact customer
	Turn off the printer, then wait for about 10 seconds, and then turn the		support.
	printer back on.
	Is the printer working?

Printer display is blank

	Action	Yes	No

	Step 1	The problem is solved.	Go to step 2.
	Press the Sleep button on the printer control panel.
	Does Ready appear on the printer display?

	Step 2	The problem is solved.	Turn off the printer,
	Turn off the printer, then wait for about 10 seconds, and then turn the		and then contact
	printer back on.		customer support.
	printer back on.
	Do Please wait and Ready appear on the printer display?

Page 203

Image 203

Lexmark MS710, MS835, MS832 manual Printer display is blank, Troubleshooting 203

Contents

June MS710 Series Contents Securing the printer 139 Understanding printer menusSaving money and the environment 133 Clearing jams 163 Troubleshooting 184Maintaining the printer 143 Managing the printer 161 Product information Power consumption237 Index 250 Safety information Safety informationPage Documentation User’s Guide and other publications Finding information about the printerLearning about the printer What are you looking for? Find it here Other countries and regions-See the printed Selecting a location for the printer Basic model Printer configurations Hardware option Alternative hardware option Fully configured model Display View the printer status Using the printer control panelUse Sleep button light Printer status Indicator light Printer status Available internal options Installing internal optionsAccessing the controller board Page Page Page Additional printer setup Reattach the access cover Installing a memory card Installing an Internal Solutions Port Additional printer setup Unpack the ISP kit Page Page Page Installing an optional card Unpack the printer hard disk Installing a printer hard diskPage Page Page Removing a printer hard disk Additional printer setup Access the controller board Order of installation Installing hardware options Installing optional trays Page Page Attaching cables Additional printer setup Installing the printer software Setting up the printer software Windows Updating available options in the printer driverFor Windows users Open the printers folder For Macintosh users Preparing to set up the printer on an Ethernet networkClick Update Now ‑ Ask Printer Networking Select Ethernet connection, and then click Continue Installing the printer on an Ethernet network Click + Preparing to set up the printer on a wireless network From the printer control panel, navigate to Connecting the printer using the Wireless Setup WizardSettings Network/Ports Active NIC Auto Select a wireless connection setup Follow the instructions on the printer display Additional printer setupPage For Macintosh users AppleTalk select the printer Add Setting up serial printing Click Continue Finish Verifying printer setupPrinting a menu settings Settings Reports Menu Settings Settings Reports Network Setup Printing a network setup Loading the 250‑ or 550‑sheet tray Setting the paper size and typeConfiguring Universal paper settings Settings Paper Menu Paper Size/TypePage Page One ‑sided printing One ‑sided printing Two ‑sided printing Page Page Pull up and slide the width guide to the position for A5 Pull out the tray Adjust the width and length guidesLoading the 2100‑sheet tray Loading A5‑size paperPage Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page ABC ABC Pull down the multipurpose feeder door Loading the multipurpose feeder LTR Exec B5 Page Two ‑sided duplex printing Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Assigning a custom paper type name Click Settings Paper Menu Custom NamesSettings Paper Menu Custom Names Creating a custom name for a paper type Type a name for the paper type, and then press Click Settings Paper Menu Custom TypesSettings Paper Menu Custom Types Assigning a custom paper type Paper and specialty media guide Using specialty mediaTips on using card stock Tips on using labels Paper guidelines Tips on using transparenciesPaper characteristics Selecting preprinted forms and letterhead Using recycled paper and other office papersFiber content Selecting paper Unacceptable paper examples Storing paper Supported paper sizes, types, and weightsPaper types and weights supported by the printer Printer engine supports 60-176‑g/m216-47‑lb paper weights Paper sizes supported by the printer Plain Paper Executive Letter Legal Folio Oficio Statement Universal Recycled 90-176 g/m Card Stock 163 g/m199 g/m Transparency 146 g/m Colored Paper Printing a document Adjusting toner darknessClick Settings Print Settings Quality Menu Toner Darkness Printing a document Printing from a flash drive Settings Print Settings Quality Menu Toner DarknessAdjust the toner darkness, and then press Printing from a flash drive or a mobile device Recommended flash drives File type Supported flash drives and file types Storing print jobs in the printer Settings SecurityPrinting confidential and other held jobs Printing from a mobile device Printing confidential and other held jobs Printing information pages Canceling a print job For Macintosh users Paper Menu Reports Network/Ports Security Settings HelpMenus list Understanding printer menus Paper Size/Type menu Default Source menuDefault Source Paper menu MP Feeder Type Tray x TypeMP Feeder Size Manual Paper Type Configure MP menuConfigure MP Manual Paper Size Paper Texture menu Substitute Size menu Paper Weight menu Bond Weight Recycled WeightLabels Weight Vinyl Labels Weight Paper Loading menu Use Units of Measure Identify the units of measure Inches Universal Setup menuCustom Types menu Feed Direction Bin Setup menuPortrait Width Portrait Height Assign Type/Bin Configure BinsOverflow Bin Reports menu Reports menu Standard Network or Network x menu Network/Ports menuActive NIC menu UseTo To access the menu, navigate to either of the following TCP/IP menu Network Card menu Understanding printer menus 100 IPv6 menu Understanding printer menus 101 Wireless menuTo access the menu, navigate to Network/Ports Network x Network x Setup Wireless Understanding printer menus 102 AppleTalk menuStandard USB menu USB Buffer Understanding printer menus 103 ENA Netmask Parallel x menuUnderstanding printer menus 104 ENA Address Understanding printer menus 105 Understanding printer menus 106 Serial x menu Serial Buffer Understanding printer menus 107 Understanding printer menus 108 Smtp Setup menu Understanding printer menus 109 Security menuConfidential Print menu Verify Job Expiration Erase Temporary Data Files menuUnderstanding printer menus 110 Repeat Job Expiration Understanding printer menus 111 Security Audit Log menuSet Date and Time menu Understanding printer menus 112 Settings menuGeneral Settings General Settings menu Understanding printer menus 113 Output Lighting AlarmsTimeouts Understanding printer menus 114 Understanding printer menus 115 Press Sleep Button Error RecoveryPrint Recovery Understanding printer menus 116 Understanding printer menus 117 Print Settings menuFlash Drive Understanding printer menus 118 Understanding printer menus 119 Understanding printer menus 120 Print SettingsSetup menu Resource Save Finishing menuUnderstanding printer menus 121 Download Target Separator Source Understanding printer menus 122 Offset Pages Understanding printer menus 123Staple Job Run Stapler Test Understanding printer menus 124 Quality menuJob Accounting menu Understanding printer menus 125 Understanding printer menus 126 Utilities menu Understanding printer menus 127 XPS menuPostScript menu Understanding printer menus 128 PCL Emul menu Tray Renumber Understanding printer menus 129 Understanding printer menus 130 Html menu Understanding printer menus 131 Image menu Menu item Description Help menuUnderstanding printer menus 132 Conserving supplies Using recycled paperSaving paper and toner Avoid paper jams Using Eco‑ModeSaving energy Reducing printer noise Saving money and the environment 135 Adjusting Sleep modeSettings General Settings Timeouts Settings Settings General Settings Timeouts Sleep Mode Settings Settings General Settings Using Hibernate modeAdjusting the brightness of the printer display Click Settings General Settings Sleep Button Settings Recycling Lexmark packaging Click Settings General SettingsRecycling Recycling Lexmark productsPage Type of memory Description Using the security lock featureStatement of Volatility Securing the printer 139 Disposing of a printer hard disk Back Exit Config MenuErasing volatile memory Erasing non‑volatile memory Erasing printer hard disk memory Configuring printer hard disk encryptionUsing the printer control panel Using the Embedded Web Server Finding printer security information Click Settings Security Disk EncryptionDisk Encryption Enable Maintaining the printer 143 Cleaning the printerCleaning the printer Emptying the hole punch box Status/Supplies View Supplies Checking the status of parts and supplies Notification Description Click Settings Print Settings Supply NotificationsMaintaining the printer 145 Click Device Status More Details Ordering toner cartridges Using genuine Lexmark parts and suppliesOrdering supplies Estimated number of remaining pages Maintaining the printer 147 Ordering an imaging unitOrdering staple cartridges Type Part number Ordering a maintenance kitOrdering a fuser wiper Maintaining the printer 148 Maintaining the printer 149 Storing suppliesReplacing supplies Replacing the toner cartridgePage Replacing the imaging unit Page Page Replacing a staple cartridge Replacing the fuser wiper cover assembly Replacing the fuser wiper Page Before moving the printer Moving the printerPage Maintaining the printer 160 Moving the printer to another locationShipping the printer Click Settings tab Security Confidential Print Setup Finding advanced networking and administrator informationAccessing the remote control panel Modifying confidential print settings Click Printer Settings Copying printer settings to other printersRestoring factory default settings Click the Copy Printer Settings Make sure paper lies flat in the tray Avoiding jamsLoad paper properly Clearing jams 163 Allow the paper to enter the optional mailbox bins properly Use recommended paper Understanding jam messages and locations Jam location Printer message What to do Clearing jams 166 Clearing jams 167 ‑page jam, lift front cover to remove cartridgePage Page ‑page jam, open upper rear door ‑page jam, open upper and lower rear door Page ‑page jam, remove standard bin jam Clearing jams 174 ‑page jam, remove tray 1 to clear duplex Clearing jams 175 ‑page jam, open tray x Clearing jams 176 ‑page jam, clear manual feeder Clearing jams 177 Page Page Clearing jams 180 Clearing jams 181 Clearing jams 182 Page Understanding the printer messages Check tray x connection Troubleshooting 185Change paper source to custom type name load orientation Change paper source to paper size load orientation Close rear door Configuration change, some held jobs were not restoredClose door or insert cartridge Close finisher rear door Disk must be formatted for use in this device Error reading USB drive. Remove USBError reading USB hub. Remove hub Disk full Incorrect paper size, open paper source Imaging unit very low, x estimated pages remain 84.xyIncompatible output bin x Incompatible tray x Insufficient memory for Flash Memory Defragment operation Install binInstall Tray Insert Tray Load staples Insufficient memory, some held jobs will not be restoredInsufficient memory to support Resource Save feature Insufficient memory to collate job Load paper source with paper type paper size orientation Troubleshooting 191Load paper source with custom type name orientation Load paper source with paper size orientation Load Manual Feeder with paper size orientation Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Load Manual Feeder with custom type name orientation Memory full Maintenance kit very low, x estimated pages remain 80.xyNetwork x software error Troubleshooting 193 Reattach bin Troubleshooting 194Not enough free space in flash memory for resources Paper changes needed Reattach bins x y Reinstall missing or unresponsive cartridge 31.xy Remove packaging material, area name Reinstall missing or unresponsive fuser 31.xyReinstall missing or unresponsive imaging unit 31.xy Remove defective disk Replace cartridge, printer region mismatch 42.xy Replace maintenance kit, 0 estimated pages remain 80.xyRemove paper from standard output bin Replace cartridge, 0 estimated pages remain 88.xy Replace unsupported cartridge 32.xy Restore held jobs?Serial port x disabled Replace roller kit Supply needed to complete job Some held jobs were not restoredStandard network software error Standard USB port disabled Tray x paper size unsupported Too many disks installedToo many flash options installed Too many trays attached Unsupported option in slot x Solving printer problemsUSB port x disabled Basic printer problems Troubleshooting 202 Printer display is blank Troubleshooting 203 Action Yes Step Problem is solved Go to step Hardware and internal option problemsSheet tray problems Troubleshooting 204 Internal print server does not operate correctly Troubleshooting 205Cannot detect internal option Troubleshooting 206 Tray problems USB/parallel interface card does not operate correctly Internal Solutions Port does not operate correctlyTroubleshooting 207 Jammed pages are not reprinted Paper feed problemsTroubleshooting 208 Action Yes Step Go to step Problem is solved Paper jam message remains after jam is cleared Solving print problemsPrinting problems Troubleshooting 209 Incorrect characters print Error message about reading the flash drive appearsTroubleshooting 210 Large jobs do not collate Troubleshooting 211Job prints from the wrong tray or on the wrong paper Click File Print Advanced Print As Image OK OK Troubleshooting 212Print job takes longer than expected Print jobs do not print Settings General Settings Print Recovery Page Protect Off Tray linking does not work Printing slows down Unexpected page breaks occur Settings General Settings Timeouts Print Timeout Clipped pages or images Print quality problemsTroubleshooting 216 Characters have jagged or uneven edges Compressed images appear on prints Troubleshooting 217 Gray background on prints Troubleshooting 218 Horizontal voids appear on prints Troubleshooting 219 Incorrect margins on prints Troubleshooting 220 Print irregularities Troubleshooting 221Paper curl Troubleshooting 222 Print is too dark Troubleshooting 223 Print is too light Troubleshooting 224 Printer is printing blank pages Troubleshooting 225 Printer is printing solid black pages Troubleshooting 226 Repeating defects appear on prints Troubleshooting 227 Skewed print Troubleshooting 228Shadow images appear on prints Streaked horizontal lines appear on prints Troubleshooting 229 Streaked vertical lines appear on prints Troubleshooting 230 Toner fog or background shading appears on prints Toner specks appear on prints Toner rubs off Troubleshooting 232 Uneven print density Troubleshooting 233Settings General Settings Quiet Mode On Transparency print quality is poor Vertical voids appear on prints Troubleshooting 234 Contacting customer support Troubleshooting 235Embedded Web Server does not open Live chat Tech LibraryMail June Product informationEdition notice 237 238 Trademarks Meter average sound pressure, dBA Licensing noticesNoise emission levels 239 240 EU waste electronics informationProduct disposal Static sensitivity notice Laser advisory label Temperature informationPower consumption Laser notice 242 Mode Description Power consumption Watts 243 Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformity Industry Canada Canada Regulatory notices for wireless productsModular component notice Exposure to radio frequency radiation 245 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 246 247 Lexmark International, Inc., Lexington, KY 248 Extent of limited warranty 249 Patent acknowledgment Numerics SymbolsPage Page Page Page Page

Troubleshooting

203

Action

Step 11

Step 12

Printer display is blank

Action

Step 1

Step 2