Lexmark MS710, MS835, MS832 manual Gray background on prints, Troubleshooting 218

Troubleshooting		218
Action	Yes	No
Step 2	The problem is solved.	Contact customer
a Replace the fuser.		support.

For more information on installing the fuser, see the instruction sheet that came with the part.

bResend the print job.

Do compressed images still appear?

Gray background on prints

ABCDE ABCDE ABCDE

Leading edge

Trailing edge

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aFrom the Quality Menu on the printer control panel, decrease the toner darkness.

Note: 8 is the factory default setting.

bResend the print job.

Did the gray background disappear from the prints?
Step 2		The problem is solved.	Go to step 3.
Reinstall the imaging unit and the toner cartridge.
a	Remove the toner cartridge.
b	Remove the imaging unit.
	Warning—Potential Damage: Do not expose the imaging unit to
	direct light for more than 10 minutes. Extended exposure to light
	can cause print quality problems.
c	Install the imaging unit, and then the cartridge.
d	Resend the print job.
Did the gray background disappear from the prints?
Step 3		The problem is solved.	Contact customer
Replace the imaging unit, and then resend the print job.			support.
Did the gray background disappear from the prints?