Lexmark MS835 Hardware and internal option problems, Sheet tray problems, Troubleshooting 204

Troubleshooting 204

Hardware and internal option problems

2100-sheet tray problems

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aPull out the tray, and then do one or more of the following:

•Make sure paper lies flat in the tray.

•Check for paper jams or misfeeds.

•Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.

•Check if the paper guides are aligned against the edges of the paper.

•Make sure the paper is below the maximum paper fill indicator.

•Check if you are printing on a recommended paper size and type.

•Check if the paper or specialty media meets specifications and is not damaged.

bInsert the tray properly.

Note: Press the paper stack down while inserting the tray.

Does the tray operate properly?

Step 2 The problem is solved. Go to step 3.

Turn off the printer, then wait about 10 seconds, and then turn it back on.

Does the tray operate properly?
Step 3	Go to step 4.	For more information,
Print a menu settings page, and then check if the tray is listed in the		see the setup sheet
Installed Features list.		that came with the
Note: If the tray is listed in the menu settings page, but paper jams		2100-sheet tray.
when it enters or exits the tray, then it may not be properly installed.
Is the tray listed in the menu settings page?
Step 4	Go to step 5.	Manually add the tray
Check if the tray is available in the printer driver.		in the printer driver.
Note: You may need to manually add the tray in the printer driver to
make it available for print jobs. For more information, see “Updating
available options in the printer driver” on page 38.
Is the tray available in the printer driver?
Step 5	The problem is solved.	Contact customer
Check if the tray is selected.		support.
From the application you are using, select the tray. If you are using
Mac OS X version 9, then make sure the printer is set up in Chooser.
Does the tray operate properly?