Lexmark MS832, MS835, MS710 guide

Clearing jams

169

12

Warning—Potential Damage: The jammed paper may be covered with toner, which can stain garments and skin.

7Install the imaging unit.

Note: Use the arrows on the side of the printer as a guide.

8Insert the cartridge into the printer, and then push the green handle back into place.

Notes:

•Align the arrows on the guides of the toner cartridge with the arrows in the printer.

•Make sure the cartridge is fully pushed in.

Image 169

Lexmark MS832, MS835, MS710 manual

Contents

June MS710 Series Contents Saving money and the environment 133 Understanding printer menusSecuring the printer 139 Maintaining the printer 143 Troubleshooting 184Managing the printer 161 Clearing jams 163 237 Power consumptionIndex 250 Product information Safety information Safety informationPage Learning about the printer Finding information about the printerWhat are you looking for? Find it here Documentation User’s Guide and other publications Other countries and regions-See the printed Selecting a location for the printer Basic model Printer configurations Hardware option Alternative hardware option Fully configured model Use Using the printer control panelDisplay View the printer status Sleep button light Printer status Indicator light Printer status Accessing the controller board Installing internal optionsAvailable internal options Page Page Page Additional printer setup Reattach the access cover Installing a memory card Installing an Internal Solutions Port Additional printer setup Unpack the ISP kit Page Page Page Installing an optional card Unpack the printer hard disk Installing a printer hard diskPage Page Page Removing a printer hard disk Additional printer setup Access the controller board Order of installation Installing hardware options Installing optional trays Page Page Attaching cables Additional printer setup Installing the printer software Setting up the printer software For Windows users Updating available options in the printer driverOpen the printers folder Windows Click Update Now ‑ Ask Printer Preparing to set up the printer on an Ethernet networkNetworking For Macintosh users Select Ethernet connection, and then click Continue Installing the printer on an Ethernet network Click + Preparing to set up the printer on a wireless network Settings Network/Ports Active NIC Auto Connecting the printer using the Wireless Setup WizardSelect a wireless connection setup From the printer control panel, navigate to Follow the instructions on the printer display Additional printer setupPage For Macintosh users AppleTalk select the printer Add Setting up serial printing Printing a menu settings Verifying printer setupSettings Reports Menu Settings Click Continue Finish Settings Reports Network Setup Printing a network setup Configuring Universal paper settings Setting the paper size and typeSettings Paper Menu Paper Size/Type Loading the 250‑ or 550‑sheet trayPage Page One ‑sided printing One ‑sided printing Two ‑sided printing Page Page Loading the 2100‑sheet tray Pull out the tray Adjust the width and length guidesLoading A5‑size paper Pull up and slide the width guide to the position for A5Page Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page ABC ABC Pull down the multipurpose feeder door Loading the multipurpose feeder LTR Exec B5 Page Two ‑sided duplex printing Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Settings Paper Menu Custom Names Click Settings Paper Menu Custom NamesCreating a custom name for a paper type Assigning a custom paper type name Settings Paper Menu Custom Types Click Settings Paper Menu Custom TypesAssigning a custom paper type Type a name for the paper type, and then press Tips on using card stock Using specialty mediaTips on using labels Paper and specialty media guide Paper characteristics Tips on using transparenciesPaper guidelines Fiber content Using recycled paper and other office papersSelecting paper Selecting preprinted forms and letterhead Unacceptable paper examples Paper types and weights supported by the printer Supported paper sizes, types, and weightsPrinter engine supports 60-176‑g/m216-47‑lb paper weights Storing paper Paper sizes supported by the printer Plain Paper Executive Letter Legal Folio Oficio Statement Universal 199 g/m Card Stock 163 g/mTransparency 146 g/m Recycled 90-176 g/m Colored Paper Click Settings Print Settings Quality Menu Toner Darkness Adjusting toner darknessPrinting a document Printing a document Adjust the toner darkness, and then press Settings Print Settings Quality Menu Toner DarknessPrinting from a flash drive or a mobile device Printing from a flash drive Recommended flash drives File type Supported flash drives and file types Printing confidential and other held jobs Settings SecurityPrinting from a mobile device Storing print jobs in the printer Printing confidential and other held jobs Printing information pages Canceling a print job For Macintosh users Menus list Security Settings HelpUnderstanding printer menus Paper Menu Reports Network/Ports Default Source Default Source menuPaper menu Paper Size/Type menu MP Feeder Size Tray x TypeMP Feeder Type Configure MP Configure MP menuManual Paper Size Manual Paper Type Paper Texture menu Substitute Size menu Paper Weight menu Labels Weight Recycled WeightVinyl Labels Weight Bond Weight Paper Loading menu Custom Types menu Universal Setup menuUse Units of Measure Identify the units of measure Inches Portrait Width Bin Setup menuPortrait Height Feed Direction Overflow Bin Configure BinsAssign Type/Bin Reports menu Reports menu Active NIC menu Network/Ports menuStandard Network or Network x menu UseTo To access the menu, navigate to either of the following TCP/IP menu Network Card menu Understanding printer menus 100 IPv6 menu To access the menu, navigate to Wireless menuNetwork/Ports Network x Network x Setup Wireless Understanding printer menus 101 Standard USB menu AppleTalk menuUnderstanding printer menus 102 USB Buffer Understanding printer menus 103 Understanding printer menus 104 Parallel x menuENA Address ENA Netmask Understanding printer menus 105 Understanding printer menus 106 Serial x menu Serial Buffer Understanding printer menus 107 Understanding printer menus 108 Smtp Setup menu Confidential Print menu Security menuUnderstanding printer menus 109 Understanding printer menus 110 Erase Temporary Data Files menuRepeat Job Expiration Verify Job Expiration Set Date and Time menu Security Audit Log menuUnderstanding printer menus 111 General Settings Settings menuGeneral Settings menu Understanding printer menus 112 Understanding printer menus 113 Timeouts AlarmsUnderstanding printer menus 114 Output Lighting Understanding printer menus 115 Print Recovery Error RecoveryUnderstanding printer menus 116 Press Sleep Button Flash Drive Print Settings menuUnderstanding printer menus 117 Understanding printer menus 118 Understanding printer menus 119 Setup menu Print SettingsUnderstanding printer menus 120 Understanding printer menus 121 Finishing menuDownload Target Resource Save Separator Source Understanding printer menus 122 Staple Job Understanding printer menus 123Run Stapler Test Offset Pages Job Accounting menu Quality menuUnderstanding printer menus 124 Understanding printer menus 125 Understanding printer menus 126 Utilities menu PostScript menu XPS menuUnderstanding printer menus 127 Understanding printer menus 128 PCL Emul menu Tray Renumber Understanding printer menus 129 Understanding printer menus 130 Html menu Understanding printer menus 131 Image menu Understanding printer menus 132 Help menuMenu item Description Saving paper and toner Using recycled paperConserving supplies Saving energy Using Eco‑ModeReducing printer noise Avoid paper jams Settings General Settings Timeouts Adjusting Sleep modeSettings Settings General Settings Timeouts Sleep Mode Saving money and the environment 135 Adjusting the brightness of the printer display Using Hibernate modeClick Settings General Settings Sleep Button Settings Settings Settings General Settings Recycling Click Settings General SettingsRecycling Lexmark products Recycling Lexmark packagingPage Statement of Volatility Using the security lock featureSecuring the printer 139 Type of memory Description Erasing volatile memory Back Exit Config MenuErasing non‑volatile memory Disposing of a printer hard disk Using the printer control panel Configuring printer hard disk encryptionUsing the Embedded Web Server Erasing printer hard disk memory Disk Encryption Enable Click Settings Security Disk EncryptionFinding printer security information Cleaning the printer Cleaning the printerEmptying the hole punch box Maintaining the printer 143 Status/Supplies View Supplies Checking the status of parts and supplies Maintaining the printer 145 Click Settings Print Settings Supply NotificationsClick Device Status More Details Notification Description Ordering supplies Using genuine Lexmark parts and suppliesEstimated number of remaining pages Ordering toner cartridges Ordering staple cartridges Ordering an imaging unitMaintaining the printer 147 Ordering a fuser wiper Ordering a maintenance kitMaintaining the printer 148 Type Part number Replacing supplies Storing suppliesReplacing the toner cartridge Maintaining the printer 149Page Replacing the imaging unit Page Page Replacing a staple cartridge Replacing the fuser wiper cover assembly Replacing the fuser wiper Page Before moving the printer Moving the printerPage Shipping the printer Moving the printer to another locationMaintaining the printer 160 Accessing the remote control panel Finding advanced networking and administrator informationModifying confidential print settings Click Settings tab Security Confidential Print Setup Restoring factory default settings Copying printer settings to other printersClick the Copy Printer Settings Click Printer Settings Load paper properly Avoiding jamsClearing jams 163 Make sure paper lies flat in the tray Allow the paper to enter the optional mailbox bins properly Use recommended paper Understanding jam messages and locations Jam location Printer message What to do Clearing jams 166 Clearing jams 167 ‑page jam, lift front cover to remove cartridgePage Page ‑page jam, open upper rear door ‑page jam, open upper and lower rear door Page ‑page jam, remove standard bin jam Clearing jams 174 ‑page jam, remove tray 1 to clear duplex Clearing jams 175 ‑page jam, open tray x Clearing jams 176 ‑page jam, clear manual feeder Clearing jams 177 Page Page Clearing jams 180 Clearing jams 181 Clearing jams 182 Page Understanding the printer messages Change paper source to custom type name load orientation Troubleshooting 185Change paper source to paper size load orientation Check tray x connection Close door or insert cartridge Configuration change, some held jobs were not restoredClose finisher rear door Close rear door Error reading USB hub. Remove hub Error reading USB drive. Remove USBDisk full Disk must be formatted for use in this device Incompatible output bin x Imaging unit very low, x estimated pages remain 84.xyIncompatible tray x Incorrect paper size, open paper source Install Tray Install binInsert Tray Insufficient memory for Flash Memory Defragment operation Insufficient memory to support Resource Save feature Insufficient memory, some held jobs will not be restoredInsufficient memory to collate job Load staples Load paper source with custom type name orientation Troubleshooting 191Load paper source with paper size orientation Load paper source with paper type paper size orientation Maintenance kit nearly low 80.xy Maintenance kit low 80.xyLoad Manual Feeder with custom type name orientation Load Manual Feeder with paper size orientation Network x software error Maintenance kit very low, x estimated pages remain 80.xyTroubleshooting 193 Memory full Not enough free space in flash memory for resources Troubleshooting 194Paper changes needed Reattach bin Reattach bins x y Reinstall missing or unresponsive cartridge 31.xy Reinstall missing or unresponsive imaging unit 31.xy Reinstall missing or unresponsive fuser 31.xyRemove defective disk Remove packaging material, area name Remove paper from standard output bin Replace maintenance kit, 0 estimated pages remain 80.xyReplace cartridge, 0 estimated pages remain 88.xy Replace cartridge, printer region mismatch 42.xy Serial port x disabled Restore held jobs?Replace roller kit Replace unsupported cartridge 32.xy Standard network software error Some held jobs were not restoredStandard USB port disabled Supply needed to complete job Too many flash options installed Too many disks installedToo many trays attached Tray x paper size unsupported USB port x disabled Solving printer problemsBasic printer problems Unsupported option in slot x Troubleshooting 202 Printer display is blank Troubleshooting 203 Sheet tray problems Hardware and internal option problemsTroubleshooting 204 Action Yes Step Problem is solved Go to step Cannot detect internal option Troubleshooting 205Internal print server does not operate correctly Troubleshooting 206 Tray problems Troubleshooting 207 Internal Solutions Port does not operate correctlyUSB/parallel interface card does not operate correctly Troubleshooting 208 Paper feed problemsAction Yes Step Go to step Problem is solved Jammed pages are not reprinted Printing problems Solving print problemsTroubleshooting 209 Paper jam message remains after jam is cleared Troubleshooting 210 Error message about reading the flash drive appearsIncorrect characters print Job prints from the wrong tray or on the wrong paper Troubleshooting 211Large jobs do not collate Print job takes longer than expected Troubleshooting 212Click File Print Advanced Print As Image OK OK Print jobs do not print Settings General Settings Print Recovery Page Protect Off Tray linking does not work Printing slows down Unexpected page breaks occur Settings General Settings Timeouts Print Timeout Troubleshooting 216 Print quality problemsCharacters have jagged or uneven edges Clipped pages or images Compressed images appear on prints Troubleshooting 217 Gray background on prints Troubleshooting 218 Horizontal voids appear on prints Troubleshooting 219 Incorrect margins on prints Troubleshooting 220 Paper curl Troubleshooting 221Print irregularities Troubleshooting 222 Print is too dark Troubleshooting 223 Print is too light Troubleshooting 224 Printer is printing blank pages Troubleshooting 225 Printer is printing solid black pages Troubleshooting 226 Repeating defects appear on prints Troubleshooting 227 Shadow images appear on prints Troubleshooting 228Skewed print Streaked horizontal lines appear on prints Troubleshooting 229 Streaked vertical lines appear on prints Troubleshooting 230 Toner fog or background shading appears on prints Toner specks appear on prints Toner rubs off Troubleshooting 232 Settings General Settings Quiet Mode On Troubleshooting 233Transparency print quality is poor Uneven print density Vertical voids appear on prints Troubleshooting 234 Embedded Web Server does not open Troubleshooting 235Contacting customer support Mail Tech LibraryLive chat Edition notice Product information237 June 238 Trademarks Noise emission levels Licensing notices239 Meter average sound pressure, dBA Product disposal EU waste electronics informationStatic sensitivity notice 240 Power consumption Temperature informationLaser notice Laser advisory label 242 Mode Description Power consumption Watts Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity 243 Modular component notice Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada 245 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 246 247 Lexmark International, Inc., Lexington, KY 248 Extent of limited warranty 249 Patent acknowledgment Numerics SymbolsPage Page Page Page Page