Lexmark MS835, MS832 manual Internal Solutions Port does not operate correctly, Troubleshooting 207

Troubleshooting 207

Internal Solutions Port does not operate correctly

Action	Yes	No
Step 1	Go to step 2.	Check if you have a
Make sure the Internal Solutions Port (ISP) is installed.		supported ISP.
a Install the ISP. For more information, see “Installing an Internal		Note: An ISP from
Solutions Port” on page 19.		another printer may
b Print a menu settings page, and then check if the ISP is listed in the		not work on this
		printer.
Installed Features list.
Is the ISP listed in the Installed Features list?
Step 2	The problem is solved.	Contact customer
Check the cable and the ISP connection.		support.

aUse the correct cable, and then make sure it is securely connected to the ISP.

bCheck if the ISP solution interface cable is securely connected into the receptacle of the controller board.

Note: The ISP solution interface cable and the receptacle on the controller board are color‑coded.

Does the Internal Solutions Port operate correctly?

USB/parallel interface card does not operate correctly

Action	Yes	No
Step 1	Go to step 2.	Check if you have a
Make sure the USB or parallel interface card is installed.		supported USB or
a Install the USB or parallel interface card. For more information, see		parallel interface card.
		Note: A USB or parallel
“Installing an Internal Solutions Port” on page 19.
b Print a menu settings page, and then check if the USB or parallel		interface card from
		another printer may
interface card is listed in the Installed Features list.
		not work on this
Is the USB or parallel interface card listed in the Installed Features list?		printer.
Step 2	The problem is solved.	Contact customer
Check the cable and the USB or parallel interface card connection.		support.
Use the correct cable, and then make sure it is securely connected to
the USB or parallel interface card.
Does the USB or parallel interface card operate correctly?