11.Troubleshooting & FAQs

11. Troubleshooting & FAQs

11.1Troubleshooting

This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

Make sure the power cord is plugged into the power outlet and into the back of the monitor.

First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position.

No Picture (Power LED is White)

Make sure the computer is turned on.

Make sure the signal cable is properly connected to your computer.

Make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable.

The Energy Saving feature may be activated

Screen says

Attention

Check cable connection

Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Start Guide).

Check to see if the monitor cable has bent pins.

Make sure the computer is turned on.

AUTO button doesn't function

The auto function is applicable only in VGA-Analog mode. If the result is not

satisfactory, you can do manual adjustments via the OSD menu.

Note

The Auto Function is not applicable in DVI- Digital mode as it is not necessary.

Visible signs of smoke or sparks

Do not perform any troubleshooting steps

Disconnect the monitor from mains power source immediately for safety

Contact with Philips customer service representative immediately.

Imaging Problems

Image is not centered

Adjust the image position using the “Auto” function in OSD Main Controls.

Adjust the image position using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Image vibrates on the screen

Check that the signal cable is properly securely connected to the graphics board or PC.

Vertical flicker appears

Adjust the image using the “Auto” function in OSD Main Controls.

Eliminate the vertical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Horizontal flicker appears

Adjust the image using the “Auto” function in OSD Main Controls.

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Philips 221B6, 221P6 user manual 11.1Troubleshooting, Satisfactory, you can do manual adjustments via the OSD menu

221B6, 221P6 specifications

The Philips 221B6 and 221P6 are prominent monitors designed to enhance the viewing experience, particularly in professional and multi-tasking environments. Both models boast an impressive set of features, advanced technologies, and ergonomic designs that cater to the needs of users ranging from office workers to graphic designers.

One of the standout features of both the 221B6 and 221P6 is their Full HD (1920 x 1080) resolution, providing crisp and clear visuals. This resolution ensures that text and images are sharp, making these monitors suitable for detailed work such as photo editing, graphic design, and data analysis. The IPS panel technology in both monitors offers wide viewing angles with vivid color reproduction, ensuring that colors remain consistent and accurate regardless of where you are sitting.

In terms of connectivity, the Philips 221B6 and 221P6 come equipped with a variety of ports, including HDMI, DisplayPort, and VGA options. This versatility enables users to connect multiple devices seamlessly, such as laptops, desktops, and gaming consoles. The inclusion of USB hubs is also beneficial, allowing easy access to peripherals like keyboards and mice, further enhancing productivity.

Ergonomics is another key feature of these monitors. Both models support height adjustment, tilt, swivel, and pivot functions, allowing users to customize their workspace according to their comfort preferences. This adaptability helps reduce strain on the neck and eyes during extended use, making them ideal for long working hours. Additionally, the anti-glare coating ensures that reflections are minimized, contributing to a more comfortable viewing experience.

Energy efficiency is an important characteristic of the Philips 221B6 and 221P6. Both monitors are designed with low power consumption in mind, achieving sustainability without compromising performance. The Energy Star certification underlines their commitment to environmental standards and helps users save on electricity bills.

In summary, the Philips 221B6 and 221P6 monitors stand out for their Full HD resolution, IPS panel technology, versatile connectivity options, ergonomic adjustments, and energy efficiency. These characteristics make them excellent choices for users seeking high performance in various professional settings while also prioritizing comfort and productivity. Whether for office work, creative tasks, or everyday use, Philips monitors deliver a well-rounded performance that meets the demands of modern users.