Click Start→ All Programs→ Modem Helper, 122 | Dell Vostro 1000

R U N T H E M O D E M H E L P E R D I A G N O S T I C S —

Windows XP:

1Click Start→ All Programs→ Modem Helper.

2Follow the instructions on the screen to identify and resolve modem problems. Modem Helper is not available on certain computers.

Windows Vista:

1Click the Windows Vista Start button → All Programs→ Modem Diagnostic Tool.

2Follow the instructions on the screen to identify and resolve modem problems. Modem diagnostics are not available on all computers.

VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S —

Windows XP:

1Click Start→ Control Panel→ Printers and Other Hardware→ Phone and Modem Options→ Modems.

2Click the COM port for your modem→ Properties→ Diagnostics→ Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

Windows Vista:

1Click the Windows Vista Start button → Control Panel→ Hardware and Sound→ Phone and Modem Options→ Modems.

2Click the COM port for your modem→ Properties→ Diagnostics→ Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — Ensure that you have

subscribed to an Internet service provider. With the Outlook Express e-mail program open, click File. If Work Offline has a check mark next to it, click the check mark to remove it, and then connect to the Internet. For help, contact your Internet service provider.

S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection

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Troubleshooting

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Dell Vostro 1000 owner manual Click Start→ All Programs→ Modem Helper, 122

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Using the Keyboard and Touch Pad Uninterruptible Power Supplies Customizing the Touch Pad Physically Connecting to a Network or Using Blank CDs and DVDsInstalling a Media Memory Card Removing a Media Memory Card Connecting a Network or Broadband Returning a Hard Drive to Dell Contents Enabling/Disabling the Wireless NetworkMobile Broadband/Wireless Wide Area Microsoft Windows Firewall 117 Dell Technical Update Service 111116 118 Touch Pad or Mouse Problems 140 Contents External Keyboard problems 129Mobile Broadband Wireless Wide Area 129 Using Microsoft Windows System Restore 154 Video and Display Problems 141Using Windows Vista System Restore 149 Using the Operating System Media 157 Computer, Keyboard, and Display 179 177179 180 Contents Finding Information What Are You Looking For? Find It Here Warranty information With your computer Your call when contacting support Use the Service Tag to identify yourComputer when you use Microsoft Windows License Label Tips articles from technicians online How to find information about myHow to connect to the Internet Site Problem into the Search box, click Updates appropriate for your ConfigurationHow to use the Windows operating Describes your problem Returns your computer to an earlier Microsoft Windows System RestoreRestore your operating system Files About Your Computer Determining Your Computer’s ConfigurationAbout Your Computer Speakers Touch pad buttons Display latches Power button Device status lightsFront View V I C E S T a T U S L I G H T S About Your Computer Y B O a R D a N D W I R E L E S S S T a T U S L I G H T S Optical drive bay Left Side ViewAir vent Optical-drive-tray eject button Hard drive ExpressCard slot USB connectors About Your ComputerRight Side View Card reader USB C O N N E C T O R S Back View AC adapter connector Network connectorRJ-45 RJ-11 USB connectors Video connector Connects an external VGA-compatible monitor Release Battery Hard driveBottom View Module cover About Your Computer Setting Up Your Internet Connection Setting Up Your ComputerConnecting to the Internet Setting Up Your Computer Setting Up Your Computer Transferring Information to a New Computer Microsoft Windows XP To copy data from the old computer On the old computer, insert the wizard disk Click Start→ Run Microsoft Windows Vista Printer Cable Setting Up a PrinterConnecting a USB Printer Setting Up Your Computer Surge Protectors Power Protection DevicesUninterruptible Power Supplies Line Conditioners Setting Up Your Computer Using a Projector Using the DisplayAdjusting Brightness Using the Display Windows Vista Using Both a Monitor and Your Computer Display Using a Monitor as Your Primary Display Click OK to close the Display Settings window Using Catalyst Control Center Launching Catalyst Control Center Using the Desktop ShortcutUsing Hot Keys Numeric Keypad Using the Keyboard and Touch PadUsing the Keyboard and Touch Pad Key Combinations Microsoft Windows Logo Key Functions Adjusting Keyboard SettingsSpeaker Functions Opens the Search Results-Computer dialog box Touch Pad Touch pad Customizing the Touch Pad Using the Keyboard and Touch Pad Using a Battery Using a BatteryBattery Performance Checking the Battery Charge Dell QuickSet Battery Meter Check the Battery Health Microsoft Windows Power MeterCheck the Battery Charge Charge Gauge Power Management Modes Conserving Battery PowerLow-Battery Warning Standby Mode Press the power button Close the display Press FnEsc Hibernate Mode Accessing Power Options Properties Charging the BatteryConfiguring Power Management Settings Replacing the Battery To remove the battery Storing a Battery Battery-bay latch release Playing a CD or DVD Using MultimediaCD/DVD tray Using Multimedia Adjusting the Volume Adjusting the Picture How to Copy a CD or DVD Copying CDs and DVDs Media Type Read Write Rewritable Using Blank CDs and DVDsTo copy the CD or DVD Helpful Tips DVD-Writable Drives Volume icon Mute icon Using Multimedia Click Start→ Control Panel→ Appearance and Themes Using Multimedia ExpressCards Using CardsUsing Cards ExpressCard Blanks Installing an ExpressCard ExpressCard Using Cards Removing an ExpressCard or Blank Release latch Installing a Media Memory Card Media Memory Cards Removing a Media Memory Card Media memory card slot Using Cards Connecting a Network or Broadband Modem Cable Setting Up and Using NetworksPhysically Connecting to a Network or Broadband Modem Setting Up and Using Networks What You Need to Establish a Wlan Connection Wireless Local Area Network WlanChecking Your Wireless Network Card Setting Up and Using Networks Connecting to a Wlan Determining the Wireless Network Device Manager Enabling/Disabling the Wireless Network Card Completing the Connection to the Wlan Mobile Broadband/Wireless Wide Area Network Wwan Mobile Broadband card is listed under Modems Microsoft Windows FirewallChecking Your Dell Mobile Broadband Card Setting Up and Using Networks Security Cable Lock PasswordsSecuring Your Computer Securing Your Computer Computer Tracking Software If Your Computer Is Lost or Stolen Securing Your Computer Securing Your Computer Before You Begin Adding and Replacing PartsAdding and Replacing Parts Recommended Tools Before Working Inside Your Computer Press the power button to ground the system board Optical drive Device security screw Optical DriveHard Drive Hard drive screws Returning a Hard Drive to Dell Foam packaging Memory Clips 2 per connector Memory module Notch Modem Adding and Replacing Parts Hinge Cover Hinge cover Keyboard101 Keyboard Keyboard cable Plastic bar on Keyboard connector102 Mini-Card Wireless Mini-Card103 Metal securing tab Mini-Card 105 System board Antenna cables Coin-Cell BatteryConnector Display 107 Board Lift the display away from the computer 108Screws Display cable 109 110 Dell Diagnostics TroubleshootingDell Technical Update Service Troubleshooting 113 Option Function Dell Diagnostics Main Menu114 115 Tab Function Dell Support Center Dell Support Desktop Dell PC TuneUpClick the Dell Support icon 117 DellConnect Dell PC CheckupDell Network Assistant 118 Click Start and click My Computer Drive ProblemsOptical drive problems Click the Windows Vista Start button and click Computer Hard drive problems Problems writing to a CD-RW or DVD+/-RW drive Mail, Modem, and Internet Problems 121 Click Start→ All Programs→ Modem Helper 122 Error Messages 123 124 125 Windows XP 127 ExpressCard Problems Ieee 1394 Device Problems 129 Keyboard ProblemsExternal Keyboard problems Computer does not start Lockups and Software ProblemsUnexpected characters 130 131 Computer stops respondingProgram stops responding or crashes repeatedly 132 Dell MediaDirect problemsSolid blue screen appears 133 Memory ProblemsOther software problems 134 Network ProblemsRun the Dell Diagnostics see Dell Diagnostics on 135 Power ProblemsMobile Broadband Wireless Wide Area Network Wwan 136 Printer Problems 137 138 Scanner ProblemsSound and Speaker Problems No sound from external speakers No sound from headphonesNo sound from integrated speakers 139 Shut down the computer Disconnect the mouse 140 Remote Control ProblemsTouch Pad or Mouse Problems 141 Video and Display ProblemsIf the display is blank If the display is difficult to read 142 If only part of the display is readable What Is a Driver?Drivers Identifying Drivers Reinstalling Drivers and Utilities Using Windows Device Driver Rollback Using the Drivers and Utilities Media 145 Troubleshooting Troubleshooting Software and Hardware Problems 147 Fix a Problem section, click Hardware Troubleshooter Restoring Your Microsoft Windows Vista Operating System 149 Using Windows Vista System RestoreCreating a Restore Point Restoring the Computer to an Earlier Operating State 150 Restoring the Computer to the Default Factory Configuration 151 152 Using the Operating System MediaBefore You Begin Restoring Your Microsoft Windows XP Operating System 153 Using Microsoft Windows System Restore 155 Using Dell PC RestoreEnabling System Restore Troubleshooting 157 Troubleshooting 159 Dell QuickSet FeaturesDell QuickSet Features 160 Packing the Computer Traveling With Your ComputerIdentifying Your Computer 161 Travel Tips 162 Traveling by Air 163 164 Contacting Dell Contacting Dell165 166 Specifications 167 168 169 ATI R485M 170 171 Information on battery life Reduced under certain power-intensiveConditions. See Power Problems on 172 173 174 175 Using the System Setup ProgramAppendix Appendix Viewing the System Setup Screens 176 Commonly Used Options 177 Changing the Boot Sequence 178 Computer, Keyboard, and Display Cleaning Your ComputerPerforming a One-Time Boot 179 Touch Pad Mouse 181 Floppy DriveCDs and DVDs FCC Notice U.S. Only FCC Class B Macrovision Product Notice 183 184 Glossary 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 Index Index203 See also hard drive See also optical drive 204 205 206 207 208 209 WWAN. See Mobile Broadband 210