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what is wrong
e.g. “No active device” or “No device to deliver by selected distribution method”
might indicate that the device driver is not running – to correct this problem, open
“Devices” folder, select the device and click the green “Start” button in the
“Devices” folder’s toolbar.
3. If the job fails immediately with, for example, “Remote fax abandoned” – check the LAN FAX
SERVER ADDRESS setting on the Toshiba MFP matches the IP address of the PC where Network
Viewer, ImageVision2000 or SmartLink2000’s device driver is running.
You can change this setting either via the front panel of the Toshiba MFP:
• Program|Menu
• INITIAL SETUP
• NETWORK
• LAN FAX
• LAN FAX SERVER ADDRESS
Or via the “Device settings” function in ImageVision2000/SmartLink2000:
• Start ImageVision2000/SmartLink2000.
• If Welcome screen appear, click “Browse Folders” button.
• In left-hand folder tree, click “Devices” to open the “Devices” folder.
• If the appropriate device driver is not already running, right-click the device driver name and
select “Launch fax”.
• Right-click the appropriate device driver name and select “Device settings”.
• Change the setting.
• Click the “Write settings” button.
• You can run IPCONFIG.EXE in a Command Prompt on the PC to learn the PC’s IP
address.
4. If the job remains “In progress” indefinitely1 as shown in ImageVision2000/SmartLink2000’s
Outbox, then verify that the intended recipient of the fax actually received it or print the TX
REPORT on the Toshiba MFP to see if the job was sent successfully as well as verifying the LCD
screen is not displaying any errors.
If the fax message was received OK, the Toshiba MFP TX Report indicates it was sent OK and the
Toshiba MFP’s LCD is not showing any error: check that the INITIAL SETUP Æ NETWORK Æ
E-MAIL Æ E-MAIL ADDRESS setting on the Toshiba MFP is set to a syntactically valid email
address – if it isn’t the Toshiba MFP doesn’t send an MDN message back to
ImageVision2000/SmartLink2000 reporting the outcome of the fax transmission.
If all seems well, enable logging as detailed below:
• Collect a set of logs (see below).
• Write a description of the sequence of events that lead to the job remaining “In progress” in
definitely.
1 Leave at least 5 minutes after the transmission completes for the Toshiba MFP to send the MDN outcome message back
to ImageVision2000/SmartLink2000 before deciding that it is not going to do so.