Troubleshooting

BD-Writer/BD-Combo drive

For further information, please refer to Chapter 4, Operating Basics.

Problem

Procedure

 

You cannot access a

Make sure the drive's disc tray is securely closed -

CD/DVD/BDs in the

press it gently into the computer until it clicks into

drive

place.

 

 

 

 

Open the drive's disc tray and ensure the CD,

 

DVD or BD is properly seated - it should lie flat

 

with the label facing upwards.

 

 

 

A foreign object in the drive's disc slot could

 

block laser light from reading the CD, DVD or BD

 

- remove any foreign objects or obstructions that

 

may be present.

 

 

 

Check whether the CD, DVD or BD is dirty - if it

 

is, wipe it with a clean cloth lightly dipped in water

 

or a neutral cleaner.

 

 

Some CD/DVD/BDs run

The computer's software or hardware

correctly, but others do

configuration may be causing a problem. Ensure

not

that these configurations match the requirements

 

of the CD/DVD/BDs media (refer to the CD's,

 

DVD's or BD's documentation if available).

 

 

 

Check the type of CD, DVD or BD media that you

 

are using - the drive supports the following:

 

BD:

BD-ROM

 

DVD:

DVD-ROM, DVD-Video

 

CD:

CD-DA, CD-Text, Photo CDTM

 

 

(single/multi-session), CD-ROM Mode

 

 

1, Mode 2, CD-ROM XA Mode 2

(Form1, Form2), Enhanced CD (CD-

EXTRA), Addressing Method 2

SD/SDHC/SDXC memory card, miniSD/microSD Card

For further information, please refer to Chapter 8, Optional devices.

Problem

Procedure

SD/SDHC/SDXC

Remove the SD/SDHC/SDXC memory card,

memory card,

miniSD/microSD Card from the computer and

miniSD/microSD Card

then reinsert it in order to ensure it is firmly

error occurs

connected.

 

If the problem persists, then you should refer to

 

the documentation supplied with your

 

SD/SDHC/SDXC memory card, miniSD/microSD

 

Card for further information.

 

 

User’s Manual

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