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Toshiba Satellite 75, Satellite A70 Contacting Toshiba, Toshiba voice contact

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170	If Something Goes Wrong
	If you need further assistance

Contacting Toshiba

If you still need help and suspect that the problem is hardware-related, Toshiba offers a variety of resources to help you. You can access Toshiba on the Internet using any Internet browser by typing support.toshiba.com

Toshiba voice contact

Before calling Toshiba, make sure you have:

❖Your computer’s serial number.

❖The computer and any optional devices related to the problem.

❖Backup copies of your Windows operating system and all other preloaded software on your choice of media.

❖Name and version of the program involved in the problem along with its installation media.

❖Information about what you were doing when the problem occurred.

❖Exact error messages and when they occurred.

For technical support, call the Toshiba Global Support Centre:

Within the United States at (800) 457-7777

Outside the United States at (949) 859-4273

Contents

Satellite® A70/75 Series User’s Guide If you need assistance: ❖Toshiba Global Support Centre For more information, see “If Something Goes Wrong” on page 143 in this guide PMAD00009011 Models: Satellite® A70/A75 Series ReWritable CD/DVD Drives Protection of Stored Data Critical Applications FCC Notice “Declaration of Conformity Information” Industry Canada requirement FCC requirements Disconnection Instructions for IC CS-03Certified Equipment Wireless Interoperability Wireless LAN and your Health Regulatory Information Canada – Industry Canada (IC) Europe – EU Declaration of Conformity Page Caution: Exposure to Radio Frequency Radiation Using this Equipment in Japan Device Authorization Radio approvals for wireless devices Page Europe - Restrictions for use of 5 GHz Frequencies in European Community Countries Page Page Bluetooth wireless technology Interoperability Bluetooth wireless technology and your Health Regulatory statements Caution: FCC Interference Statement Using this equipment in Japan Device Authorization DVD-ROM, multi-functiondrive safety instructions Copyright Notice Trademarks Computer disposal information Contents Introduction This guide Safety icons Other icons used Using the computer for the first time Opening the display panel Turning on the power Using the TouchPad™ Control buttons Starting a program from Windows® Explorer Starting a program from the Run dialog box Using the DVD-ROMor multi-functiondrive Drive components and control buttons DVD-ROMor multi-functiondrive components Toshiba’s energy-saverdesign Running the computer on battery power Battery Notice Power management Using additional batteries Uploading and downloading files from the Internet Exploring video features Display settings hot key Exploring audio features Power and the batteries Keyboard problems Display problems Disk drive problems DVD-ROMor multi-functiondrive problems Appendix B: Power Cable Connectors Starting ConfigFree Connectivity Doctor Search for Wireless Devices Profile Settings Introduction This guide Safety icons Other icons used Other documentation Service options Selecting a place to work Creating a computer-friendlyenvironment Keeping yourself comfortable Placement of the computer Seating and posture Lighting Arms and wrists Work habits Other precautions ❖Avoid spilling liquids into the computer’s keyboard ❖Never turn off the computer if a drive light indicates a drive is active ❖Scan all new files for viruses Setting up your computer Setting up your software Registering your computer with Toshiba Adding external devices Connecting to a power source To connect AC power to the computer: 1Connect the power cable to the AC adapter Sample connecting the power cable to the AC adapter 2 Plug the AC adapter into the DC-INon the back of the computer Sample connecting the AC adapter to the computer Charging the main battery Using the computer for the first time Opening the display panel Your computer’s features and specifications Turning on the power Using the TouchPad™ Control buttons Disabling or enabling the TouchPad Installing additional memory (optional) computer’s memory if you use complex software or process large amounts of data You need a standard Phillips no. 1 screwdriver to install a memory module To avoid damaging the computer’s screws, use a standard Phillips no. 1 screwdriver that is in good condition 1Turn off the computer via the Start menu Page 6Remove the memory module from its antistatic packaging Sample inserting the memory module Removing a memory module Using an external keyboard Connecting a mouse Connecting a printer computer store printer cable is an IEEE 1284 cable To connect a USB printer: 1Plug the USB connector into one of the USB ports on your computer 1Connect the printer cable to the printer and to the Setting up a printer Using the Add Printer Wizard Sample Add Printer Wizard 4Click Next The Add Printer Wizard asks you to select your printer 5If the printer you are setting up: ❖Is not connected to a network, select Local printer attached to this computer From the list of manufacturers and printers, select your printer, then click The Add Printer Wizard prompts you to enter a printer name 9Enter a name for your printer To set up the printer to be the default printer for the operating system, click 11Click Next Using external display devices Connecting an external monitor or projector Adjusting the quality of the external display Turning off the computer Closing the display panel Caring for your computer Cleaning the computer Moving the computer Using a computer lock Page Computing tips Computing tips Use ❖Take frequent breaks to avoid repetitive-motioninjuries and eyestrain “Powering down the computer” on page Using the keyboard Character keys Ctrl, Fn, and Alt keys Function keys Windows® special keys Overlay keys Using the numeric keypad overlay Using the cursor control overlay Starting a program Starting a program from the Start menu Starting a program from Windows® Explorer Starting a program from the Run dialog box Saving your work Saving files File names Using a file extension Printing your work Backing up your files Restoring your work Using the DVD-ROMor multi-functiondrive play DVDs while running the computer on AC power Drive components and control buttons DVD-ROMor multi-functiondrive components CD/DVD control and Music CD buttons Inserting a disc Sample inserting a disc Gently press the center of the disc onto the spindle until it locks into place Sample positioning the disc on the spindle Playing an audio CD Play/Pause Stop Playing CDs using Auto-Run Creating a CD Viewing the contents of a CD or DVD Removing a disc with the computer on Removing a disc with the computer off Caring for CD and DVD discs Powering down the computer Using Turn Off or Shut down Hibernation command Stand By command Turning off more quickly Starting again after Turn Off Using Hibernation Going into Hibernation mode more quickly Starting again from Hibernation mode Using Stand by Going into Stand by mode more quickly Starting again from Stand by Toshiba’s online resources Toshiba’s energy-saverdesign Battery Notice Power management Using additional batteries Charging the batteries Charging the main battery Charging the RTC battery Monitoring battery power Determining remaining battery power Conserving battery power What to do when the battery runs low Setting battery alarms Changing the main battery Removing the battery from the computer Sample releasing the battery Sample removing the battery Taking care of your battery Safety precautions Maximizing battery life Disposing of used batteries safely Traveling tips Exploring the desktop Finding your way around the desktop Icons Start button Taskbar System tray Setting up for communications Determining the COM port Connecting the modem to a telephone line Sample connecting the telephone cable to the modem port 2Connect the other end to the RJ-11wall jack Sample connecting to a wall jack Connecting your computer to a network Accessing a network Setting up the connection Using Wireless LAN Connectivity An overview of using the Internet The Internet The World Wide Web Internet Service Providers Connecting to the Internet Surfing the Internet Internet features Uploading and downloading files from the Internet Exploring video features Changing the display properties setting Display settings hot key Exploring audio features Recording sounds Using a microphone Adjusting recording settings Using external speakers or headphones Using the i.LINK® port Using PC Cards Page Removing PC Cards Hot swapping Hot swapping precautions Using the Media Card Reader Inserting a Card in the Media Card Reader Removing a Card from the Media Card Reader If Something Goes Wrong Your program stops responding Applications 144 If Something Goes Wrong End Task Shut Down Turn Off Sample Windows Task Manager Shutdown menu, Turn Off option The computer shuts down Your program performs an illegal operation If you receive the message, “ To record the details: Problems when you turn on the computer The computer will not start The computer starts but, when you press a key, nothing happens The computer displays the message The Windows® operating system is not working Using Startup options to fix problems Internet problems The Windows® XP operating system can help you Resolving a hardware conflict A plan of action Resolving hardware conflicts on your own Direct Memory Access Plug and Play Resolving conflicts Fixing a problem with Device Manager Disabling or enabling a device Checking device properties Memory module problems Power and the batteries The AC adapter and power cable work correctly, but the battery will not charge The battery appears not to power the computer for as long as it usually does Keyboard problems Display problems The screen does not look right The built-inscreen flickers Page Disk drive problems Error-checking DVD-ROMor multi-functiondrive problems You press the disc eject button, but the drive tray does not slide out Pull the tray fully open, remove the disc and place it in its Some discs run correctly, but others do not Sound system problems The slots appear to be dead. PC Cards that used to work no longer work PCMCIA adapter The computer stops working (hangs) when you insert a PC Card PC Card 3Remove the card from the slot The system does not recognize your PC Card or PCMCIA socket controller Make sure the computer is not in Standby mode. For more information, see 2Turn off the computer 3Connect the AC adapter and power cable Printer problems Modem problems Develop good computing habits If you need further assistance Before you call Contacting Toshiba Toshiba voice contact Other Toshiba Internet Web sites Toshiba’s worldwide offices Latin America and Caribbean Toshiba America Information Systems 9740 Irvine Blvd Irvine, California Hot Keys Instant password security Without a password With a password 174 Hot Keys 2Click Appearances and Themes Choose a screen saver Display Screen Saver Sound Power usage mode Stand by mode Hibernation mode Display modes Enabling a wireless device Keyboard hot keys Power Cable Connectors USA and Canada AustraliaEurope Page Getting Started Starting ConfigFree ConfigFree Utilities Connectivity Doctor Page Page Search for Wireless Devices Page Profile Settings Profile Add Capture Change Icon Captured Items Quick Connect Toshiba Wireless Projector (DPJ) Connect 192 ConfigFree Utilities Sample Projector icon when connected with Quick Connect ❖If the Toshiba Wireless Projector utility is closed ❖If you close ConfigFree Using the Automatic Switch Semi-AutomaticSwitch Feature Glossary Acronyms 196 Glossary DMA DIMM DOS DPI Terms 198 Glossary alternating current (AC) direct current (DC) original file is lost or damaged basic input/output system (BIOS) — See BIOS Glossary bus speed byte — A sequence of eight bits. A byte is the smallest addressable unit of data. See also bit, gigabyte, kilobyte, megabyte cache — A section of very fast memory in which frequently used 200 Glossary compatibility configuration controller disable — To turn a computer option off. See also enable enable disk disc diskette, hard disk 202 Glossary — A very high-capacity storage medium that uses laser optics for reading data. Each DVD-ROM function keys gigabyte (GB) — A unit of data equal to 1,073,741,824 bytes (1024 1024 x 1024 bytes). See also byte byte earth, and is the point of reference for voltages in the circuit 204 Glossary internal device — See device device Internet World Wide Web bytes). See also bytes bytes memory — Typically refers to the computer’s main memory, where computer’s main memory is RAM. See RAM, ROM RAM 206 Glossary online — Available through the computer. Online may refer to from another company on a company network or the Internet Edition and Windows® 2000 operating systems palette — See color palette processor — See central processing unit (CPU) program operating system, application, utility RAM (random access memory) — Volatile memory that can be Volatile 208 Glossary intent to perform some operation on it the transmission of one bit at a time sequentially over a single shortcut — See keyboard shortcut software — See program. Compare hardware universal serial bus (USB) 2.0— A serial bus that supports a data can connect up to 127 peripheral devices through a single all also bus, hot swapping, serial upload — To send a file to another computer through a modem or network. See also download Index