Chapter 6

Troubleshooting

TOSHIBA have designed this computer for durability, however, should problems occur you are able to use the procedures detailed in this chapter to help determine the cause.

All users should become familiar with this chapter as knowing what might go wrong can help prevent problems from occurring in the first place.

Problem solving process

Resolving problems will be much easier if you observe the following guidelines:

Stop immediately when you recognize a problem exists as taking further action may result in data loss or damage, or you may destroy valuable problem related information that can help solve the problem.

Observe what is happening - write down what the system is doing and what actions you performed immediately before the problem occurred. Make a screenshot of the current display.

Please also be aware that the questions and procedures described in this chapter are meant only as a guide, they are not definitive problem solving techniques. In reality many problems can be solved simply, but a few may require help from TOSHIBA Support - if you find you need to consult others, be prepared to describe the problem in as much detail as possible.

Preliminary checklist

You should always consider the simplest solution first - the items detailed in this checklist are easy to fix and yet can cause what appears to be a serious problem:

Make sure you turn on all peripheral devices before you turn on the computer - this includes your printer and any other external device you are using.

Before you attach an external device you should first turn the computer off, then when you turn the computer back on again it will recognize the new device.

Make sure all optional accessories are configured properly in the computer's setup program and that all required driver software has been loaded (please refer to the documentation included with the optional accessories for further information on its installation and configuration).

User's Manual

6-1

Page 139 Page 141
Page 140
Image 140
Toshiba Satellite Pro S850 user manual Troubleshooting, Problem solving process, Preliminary checklist
Page 139 Page 141

Satellite Pro S850 specifications

The Toshiba Satellite Pro S850 is a robust laptop designed for business users and professionals seeking reliability, performance, and versatility. This model stands out with its blend of advanced features, making it suitable for various demanding tasks.

One of the primary aspects of the S850 is its performance capabilities. It is powered by Intel's fourth-generation Core processors, which deliver substantial improvements in speed and efficiency. This ensures smooth multitasking, whether you're running complex applications, conducting video conferences, or managing large datasets. The laptop comes equipped with up to 16GB of RAM, providing ample memory to handle several applications simultaneously. Additionally, the inclusion of solid-state drives (SSD) enhances data access speeds, resulting in faster boot times and reduced loading times for applications.

The display of the Toshiba Satellite Pro S850 is another noteworthy feature. It boasts a 15.6-inch diagonal screen with a resolution of 1366 x 768 pixels. Although not Full HD, this resolution is perfectly adequate for business tasks, offering clear and vibrant visuals. The laptop also includes a matte finish display, which helps reduce glare, making it easier to work in brightly lit environments.

In terms of design, the S850 combines functionality with a professional aesthetic. The laptop features a durable chassis that can withstand the rigors of daily use. The keyboard is spill-resistant, which provides an added layer of protection against accidental spills, a common concern in busy work settings. The touchpad is responsive and supports gestures, enhancing the overall user experience.

Connectivity is another strong suit of the Satellite Pro S850. The laptop offers multiple ports, including USB 3.0 for fast data transfer, HDMI for easy connection to external monitors, and VGA for legacy support. Additionally, it provides wired and wireless networking options to ensure users can stay connected wherever they are.

The Toshiba Satellite Pro S850 also integrates security features, such as a Trusted Platform Module (TPM) for hardware-based security and an optional fingerprint reader for secure login.

In summary, the Toshiba Satellite Pro S850 is a versatile and reliable laptop tailored for business professionals. With its powerful performance, solid build quality, and user-friendly features, it effectively meets the demands of modern work environments, making it an excellent choice for anyone in need of a dependable computing solution.
Top Page Image Contents