Toshiba SD-5915SU, SD-5915SC manual Before Calling Service Personnel, Symptoms and correction

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Before Calling Service Personnel

Check the following guide for the possible cause of a problem before contacting service.

Symptoms and correction

	Symptom				Cause			Correction	Page
	No power.				•	The power plug is disconnected.	•	Connect the power plug securely into the wall outlet.	14
		The		DVD video player	•	The automatic power off function	•	Press the PLAY button.	21
		turned off by itself.				turned the unit off.
No picture or abnormal					•	The TV is not set to receive DVD	•	Select the appropriate video input mode on the	20
color (pinkish, greenish,						signal output.		TV so the picture from the DVD video player
etc.).								appears on the TV screen.
					•	The video cable is not connected	•	Connect the video cable securely into the	14, 15
						securely.		appropriate jacks.
					• Mismatch setting between TV and this		•	Select the correct Video Output setting.	42
						player.
					•	Wrong connection.	•	Check the connection.	14, 15
Scrolling, jumping or B/W					•	Incompatible TV system.	•	Select the correct TV system.	42
picture.
		No sound.			•	The equipment connected with the	•	Select the correct input mode of the audio receiver	20
						audio cable is not set to receive DVD		so you can listen to the sound from the DVD video
						signal output.		player.
					•	The audio cable is not connected	•	Connect the audio cable securely into the	14-19
						securely.		appropriate jacks.
					• The audio receiver or TV is turned off.		•	Turn on the equipment connected with the audio cable.	20
					•	The setting of output sound format is	•	Select the proper audio setting.	31, 38
						incorrect.			43
		The		playback picture	•	The disc is dirty.	•	Eject the disc and clean it.	7
		has		occasional
					•	It is in fast forward or fast reverse	•	Sometimes a small amount of picture distortion may	-
		distortion.
						playback.		appear. This is not a malfunction.
Brightness is unstable or					•	The effect of copy protection.	•	Connect the DVD video player directly of the TV.	14
noises are present in the								Avoid connecting the DVD video player to a VCR
playback pictures.								or TV/VCR combination.
			The DVD video player		•	No disc is inserted.	•	Insert a disc.	20
			does not start playback.		•	An unplayable disc is inserted.	•	Insert a playable disc. (Check the disc type and	8
								color system.)
					•	The disc is placed upside down.	•	Place the disc with the playback side down.	20
					•	The disc is not placed within the	•	Place the disc correctly inside the guide on the	20
						guide.		disc tray.
					• The disc is dirty.		•	Clean the disc.	7
					•	The parental lock function is set.	•	Cancel the parental lock function or change the	38, 44
								parental lock level.
		Playback does not follow			•	It is in the mode of repeat playback,	•	These operations may prevent a proper progress	-
		the course of the disc’s				memory playback, etc.		of the contents.
		program.
	Buttons do not work.				•	Power supply fluctuations or other	•	Press and hold ON/STANDBY button on the front	-
						abnormalities such as static electricity		panel for more than about 3 seconds. The DVD
						may interrupt correct operations.		video player turns off. Press the button again to
								turn it on. If the buttons still do not work, disconnect
								the power plug and insert it into the wall outlet
								again.
The remote control does					•	The remote control is not pointed at	•	Point the remote control at the remote sensor of	13
not work properly.						the remote sensor of the DVD video		the DVD video player.
						player.
					•	The remote control is too far from	•	Operate the remote control within about 7 m.	13
						the DVD video player.
					•	The batteries in the remote control	•	Replace the batteries with new ones.	13
						are exhausted.

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