Toshiba SD800KY manual Before Calling Service Personnel, Symptoms and correction, 11-12, 11-15

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Before Calling Service Personnel

Check the following guide for the possible cause of a problem before contacting service.

Symptoms and correction

Symptom	Cause	Correction	Page
No power.	• The power plug is disconnected.	• Connect the power plug securely into the	11-12
		wall outlet.
The DVD player turned off by	• The automatic power off function turned the	• Press the PLAY button.	16
itself.	unit off.
No picture	• The TV is not set to receive DVD signal	• Select the appropriate video input mode on	16
	output.	theTV so the picture from the DVD player
		appears on theTV screen.
	• The video/HDMI cable is not connected	• Connect the video/HDMI cable securely into	11-12
	securely.	the appropriate jacks.
	• Mismatch setting between TV and this unit.	• Select the correct Video Output setting.	32
	• Wrong connection.	• Check the connection.	11-12
No sound.	• The equipment connected with the audio cable is	• Select the correct input mode of the audio	16
	not set to receive DVD signal output.	receiver so you can listen to the sound from
		the DVD player.
	• The audio cable is not connected securely.	• Connect the audio cable securely into the	11-15
		appropriate jacks.
	• The audio receiver or TV is turned off.	• Turn on the equipment connected with the	16
		audio cable.		Others
	• The setting of output sound format is	• Select the proper audio setting.	33
	incorrect.
The playback picture has	• The disc is dirty.	• Remove the disc and clean it.	5
occasional distortion.	• It is in fast forward or fast reverse playback.	• Sometimes a small amount of picture	-
		distortion may appear. This is not a
		malfunction.
Brightness is unstable or noises	• The effect of copy protection.	• Connect the DVD player directly to theTV.	11
are present in the playback		Avoid connecting the DVD player to aVCR or
pictures.		TV/VCR combination.
The DVD player does not start	• No disc is inserted.	• Insert a disc.	16
playback.	• An unplayable disc is inserted.	• Insert a playable disc. (Check the disc type	6
		and colour system.)
	• The disc is placed upside down.	• Place the disc with the playback side down.	16
	• The disc is not placed within the guide.	• Place the disc correctly inside the guide on	16
		the disc tray.
	• The disc is dirty.	• Clean the disc.	5
	• The parental lock function is set.	• Cancel the parental lock function or change	34
		the parental lock level.
Playback does not follow the	• It is in the mode of repeat playback, memory	• These operations may prevent a proper	-
course of the disc’s program.	playback, etc.	progress of the contents.
Buttons do not work.	• Power supply fluctuations or other	• Press and hold the ON/STANDBY button on
	abnormalities such as static electricity may	the front panel for more than about 3
	interrupt correct operations.	seconds.The DVD player turns off.Press the	-
		button again to turn it on. If the buttons still do
		not work, disconnect the power plug and insert
		it into the wall outlet again.
The remote control does not	• The remote control is not pointed at the	• Point the remote control at the remote sensor of	10
work properly.	remote sensor of the DVD player.	the DVD player.
	• The remote control is too far from the DVD player.	• Operate the remote control within about 7 m.	10
	• The batteries in the remote control are	• Replace the batteries with new ones.	10
	exhausted.

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