47
Others
Before calling service personnel

If you think something is wrong, check the followings before contacting customer service.

Please see "Indicators" as well.

.
If This Happens Check
No power Is the power cord plugged in? Is it connected to the projector?
Is the lamp cover open?
Power is lost
during use
Is the ambient temperature high?
Is the air intake or air exhaust blocked?
No picture Is the projector turned on?
Are the connections set up correctly? ,
Are all the connected devices functioning properly?
Is the mute function on?
Is the brightness setting minimized?
No audio Are the connections set up correctly? ,
Are all the connected devices functioning properly?
Is the mute function on?
Is the volume setting minimized?
Picture not
displayed
correctly
Is the input signal supported by the projector? ,
Is something generating an abnormal video signal, for instance the video
tape?
Picture blurred
Part of picture
out of focus
Is the lens dirty?
Is the lens focus adjusted optimally?
Is the projection distance within the projector's supported range?
Is the projector's screen placement angle tilted too far?
Are the sharpness or sampling phase adjustments off?
Colors too light
Bad shading Are the color or tint adjustments off?
Is the screen dirty?
Is the lamp nearing the end of its service life?
Image is dark Are the brightness or contrast adjustments off?
Is the lamp nearing the end of its service life?
Remote control
doesn’t work
Is the remote control ON/OFF switch set off?
Are the remote control's batteries exhausted?
Are the batteries inserted into the remote control correctly?
Is the remote control being used within the effective range?
Are there any obstructions between the remote control and projector?
Are there any fluorescent or other bright lights shining at the projector's
infrared remote sensor?
USB device
images aren't
projected
Is the USB memory inserted correctly?
Is a USB memory not supported by the projector inserted?
Are there any JPEG or movie files saved on the USB memory?
Are the files too large or in an unsupported format for the projector?
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