Before calling service personnel
If you think something is wrong, check the followings before contacting customer service. Please see "Indicators" p.46 as well.
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If This Happens |
| Check |
No power | • | Is the power cord plugged in? Is it connected to the projector? |
| • Is the lamp cover open? | |
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Power is lost | • | Is the ambient temperature high? |
during use | • | Is the air intake or air exhaust blocked? |
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No picture | • | Is the projector turned on? |
| • | Are the connections set up correctly? p.26 , p.27 |
| • Are all the connected devices functioning properly? | |
| • Is the mute function on? p.32 | |
| • Is the brightness setting minimized? p.39 | |
No audio | • Are the connections set up correctly? p.26 , p.27 |
•Are all the connected devices functioning properly?
•Is the mute function on? p.32
•Is the volume setting minimized? p.29
Picture not | • | Is the input signal supported by the projector? p.49 , p.50 | |
displayed | • Is something generating an abnormal video signal, for instance the video | ||
correctly | |||
| tape? | ||
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Picture blurred | • | Is the lens dirty? p.45 | |
Part of picture | • Is the lens focus adjusted optimally? p.30 | ||
out of focus | |||
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•Is the projection distance within the projector's supported range? p.25
•Is the projector's screen placement angle tilted too far? p.25
•Are the sharpness or sampling phase adjustments off?
Colors too light | • | Are the color or tint adjustments off? p.34 |
Bad shading | • Is the screen dirty? | |
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| • Is the lamp nearing the end of its service life? p.48 | |
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Image is dark | • Are the brightness or contrast adjustments off? | |
| • Is the lamp nearing the end of its service life? | |
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Remote control | • Is the remote control ON/OFF switch set off? | |
doesn’t work | • Are the remote control's batteries exhausted? | |
| • Are the batteries inserted into the remote control correctly? p.21 | |
| • Is the remote control being used within the effective range? p.21 | |
| • Are there any obstructions between the remote control and projector? | |
| • Are there any fluorescent or other bright lights shining at the projector's | |
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| infrared remote sensor? |
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USB device | • Is the USB memory inserted correctly? | |
images aren't | • | Is a USB memory not supported by the projector inserted? p.49 |
projected | • Are there any JPEG or movie files saved on the USB memory? | |
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| • Are the files too large or in an unsupported format for the projector? | |
Others |
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