Appendix C: Technical Support

TD-8816

ADSL2+ Modem Router User Guide

Appendix C: Technical Support

Technical Support

„For more troubleshooting help, go to: www.tp-link.com/support/faq.asp

„To download the latest Firmware, Driver, Utility and User Guide, go to: www.tp-link.com/support/download.asp

„For all other technical support, please contact us by using the following details:

Global

Tel: +86 755 26504400

E-mail:support@tp-link.com

Service time: 24hrs, 7 days a week

Singapore

Tel: +65 62840493

E-mail:support.sg@tp-link.com

Service time: 24hrs, 7 days a week

UK

Tel: +44 (0) 845 147 0017

E-mail: support.uk@tp-link.com

Service time: 24hrs, 7 days a week

USA/Canada

Toll Free: +1 866 225 8139

E-mail:support.usa@tp-link.com

Service time: 24hrs, 7 days a week

Malaysia

Tel: 1300 88 875465 (1300 88TPLINK)

Email: support.my@tp-link.com

Service time: 24hrs, 7 days a week

Switzerland

Tel: +41 (0)848 800998 (German Service)

E-mail:support.ch@tp-link.com

Fee: 4-8 Rp/min, depending on rate of different time

Service time: Monday to Friday

9:00 AM to 6:00 PM. GMT+ 1 or GMT+ 2 (Daylight Saving Time)

Australia & New Zealand

Tel: AU 1300 87 5465

NZ 0800 87 5465 E-mail: support@tp-link.com.au Service time: 24hrs, 7 days a week

Turkey

Tel: 444 19 25Turkish Service

E-mail:support.tr@tp-link.com

Service time: 9:00 AM to 6:00 PM 7 days a week

Italy

Tel: +39 02 66987799

E-mail:support.it@tp-link.com

Service time: Monday to Friday 9:00 AM to 6:00 PM

Indonesia

Tel: (+62 ) 021 6259 135

E-mail :support.id@tp-link.com

Service time : Monday to Friday 9:00 -12:00 ; 13:00 -18:00 *Except public holidays

Germany / Austria

Tel: +49 1805 875465 (German Service) / +49 1805 TPLINK

E-mail:support.de@tp-link.com

Fee: 0.14 EUR/min from the German fixed phone network and up to 0.42 EUR/min from mobile phone

Service time: Monday to Friday,9:00 AM to 6:00 PM. GMT+ 1 or GMT+ 2 (Daylight Saving Time in Germany)

*Except bank holidays in Hesse

62

Page 67
Image 67
TP-Link TD-8816 Appendix C Technical Support Technical Support, ADSL2+ Modem Router User Guide, Global, Singapore, Turkey