16
Troubleshooting
Ifaproblemoccurswith yourMulti-CardReader,please firstchecktheinformationlisted belowbefore
takingyourMulti-CardReaderforrepair.Ifyouareunabletoremedyaproblemfromthefollowinghints,
pleaseconsult your dealer, servicecenter, or local Transcend branch office.We also have FAQ and
Supportservicesonourwebsites.

DriverCDcannotauto-runinWindows

®

GototheDevice ManagerintheControl Panelandenablethe Auto-Insertfunctionforthe CD-ROM
drive.

OperatingsystemcannotdetecttheMulti-CardReader

Checkthefollowing:
1.
IsyourMulti-CardReaderproperlyconnectedtotheUSBport?Ifnot,unplugitandplugitinagain.
2.
Isyour Multi-Card Reader connected to the Mac keyboard? If yes, unplug it and plugit into an
availableUSBportonyourMacDesktop.
3.
IstheUSBportenabled?Ifnot,refertotheuser’smanualofyourcomputer(ormotherboard)toenable
it.
4.
Isthenecessarydriverinstalled?IfyourcomputerisusingWindows
98SE,2000(SP1/SP2),orMac
™
OS9.x you must insert theDriver CD into the CD-ROM and refer to the “Driver Installation for
Windows
®
98SE,2000(SP1andSP2)”,or“DriverInstallationforMac
™
OS9.x”sectiontocomplete
thedriver installation beforeusing your Multi-Card Reader. A driver is not required forW indows
ME/2000(SP3,orlater)/XP/Vista
™
,Mac
™
OS10.1.2,orlaterandLinux
™
Kernel2.4,orlater.

Whywon’ttheMulti-CardReaderrecognizemyMemoryCard?

Firstcheckthatthe MemoryCardiscompatiblewith theCardReader,thencheck thatyouinsertedthe
MemoryCardcorrectlywiththeappropriatesidefacingup/down.

WhenIplugmyMulti-CardReaderintoaMac

™

theReaderdoesNOTappear?

Checkthefollowing:
1.
IfyourMac
™
OSispre-Mac
™
OS10.1.2youmustinstallthedriverfromtheCD.
2.
AcompatibleMemoryCardmustbeinsertedintotheMulti-CardReaderbeforetheReaderwillappear
ontheMac’sscreen.

CannotfindthefilethatwasjustcopiedusingtheMulti-CardReader

Youshouldalwaysopenatransferredfileinitsnewlocationtoensureittransferredsuccessfully.Re-copy
thefileandrefertothe“DisconnectingfromaComputer”sectiontoremovetheReaderafterthecopying
processiscompleted.

AFilethatwasjustdeletedstillappears

Re-deletethefileandrefertothe“DisconnectingfromaComputer”sectiontoremovetheReaderafter
thedeleteprocessiscompleted.

Troubleshooting