Troubleshooting￿

If￿a￿problem￿occurs￿with￿your￿ Multi-Card￿ Reader,￿please￿first￿check￿the￿information￿listed￿below￿before￿ taking￿your￿Multi-Card￿Reader￿for￿repair.￿If￿you￿are￿unable￿to￿remedy￿a￿problem￿from￿the￿following￿hints,￿ please￿ consult￿ your￿ dealer,￿ service￿ center,￿ or￿ local￿ Transcend￿ branch￿ office.￿ We￿ also￿ have￿ FAQ￿ and￿ Support￿services￿on￿our￿websites.￿

Driver￿CD￿cannot￿auto-run￿in￿Windows®￿

Go￿to￿the￿Device￿ Manager￿in￿the￿Control￿ Panel￿and￿enable￿the￿ Auto-Insert￿function￿for￿the￿CD-ROM￿ drive.￿

Operating￿system￿cannot￿detect￿the￿Multi-Card￿Reader￿

Check￿the￿following:￿

1.￿ Is￿your￿Multi-Card￿Reader￿properly￿connected￿to￿the￿USB￿port?￿If￿not,￿unplug￿it￿and￿plug￿it￿in￿again.￿

2.￿ Is￿ your￿ Multi-Card￿ Reader￿ connected￿ to￿ the￿ Mac￿ keyboard?￿ If￿ yes,￿ unplug￿ it￿ and￿ plug￿ it￿ into￿ an￿ available￿USB￿port￿on￿your￿Mac￿Desktop.￿

3.￿ Is￿the￿USB￿port￿enabled?￿If￿not,￿refer￿to￿the￿user’s￿manual￿of￿your￿computer￿(or￿motherboard)￿to￿enable￿ it.￿

4.￿ Is￿the￿necessary￿driver￿installed?￿If￿your￿computer￿is￿using￿Windows￿98SE,￿2000￿(SP1/SP2),￿or￿Mac￿ OS￿ 9.x￿ you￿ must￿ insert￿ the￿ Driver￿ CD￿ into￿ the￿ CD-ROM￿ and￿ refer￿ to￿ the￿ “Driver￿ Installation￿ for￿ Windows®￿98SE,￿2000￿(SP1￿and￿SP2)”,￿or￿“Driver￿Installation￿for￿Mac￿OS￿9.x”￿section￿to￿complete￿ the￿ driver￿ installation￿ before￿ using￿ your￿ Multi-Card￿ Reader.￿ A￿ driver￿ is￿ not￿ required￿ for￿ Windows￿ ME/2000￿(SP3,￿or￿later)/XP/Vista,￿Mac￿OS￿10.1.2,￿or￿later￿and￿Linux￿Kernel￿2.4,￿or￿later.￿

Why￿won’t￿the￿Multi-Card￿Reader￿recognize￿my￿Memory￿Card?￿

First￿check￿that￿the￿Memory￿Card￿is￿compatible￿with￿the￿Card￿Reader,￿then￿check￿that￿you￿inserted￿the￿ Memory￿Card￿correctly￿with￿the￿appropriate￿side￿facing￿up/down.￿

When￿I￿plug￿my￿Multi-Card￿Reader￿into￿a￿Mac￿the￿Reader￿does￿NOT￿appear?￿

Check￿the￿following:￿

1.￿ If￿your￿Mac￿OS￿is￿pre-Mac￿OS￿10.1.2￿you￿must￿install￿the￿driver￿from￿the￿CD.￿

2.￿ A￿compatible￿Memory￿Card￿must￿be￿inserted￿into￿the￿Multi-Card￿Reader￿before￿the￿Reader￿will￿appear￿ on￿the￿Mac’s￿screen.￿

Cannot￿find￿the￿file￿that￿was￿just￿copied￿using￿the￿Multi-Card￿Reader￿

You￿should￿always￿open￿a￿transferred￿file￿in￿its￿new￿location￿to￿ensure￿it￿transferred￿successfully.￿Re-copy￿ the￿file￿and￿refer￿to￿the￿“Disconnecting￿from￿a￿Computer”￿section￿to￿remove￿the￿Reader￿after￿the￿copying￿ process￿is￿completed.￿

A￿File￿that￿was￿just￿deleted￿still￿appears￿

Re-delete￿the￿file￿and￿refer￿to￿the￿“Disconnecting￿from￿a￿Computer”￿section￿to￿remove￿the￿Reader￿after￿ the￿delete￿process￿is￿completed.￿

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Troubleshooting￿￿

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Transcend Information TS-RDM3, TS-RDM4, TS-RDM1, TS-RDM2 Troubleshooting, OperatingsystemcannotdetecttheMulti-CardReader

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