Troubleshooting

If a problem occurs with your MP840, please first check the information listed below before taking your MP840 for repair. If you are unable to remedy a problem from the following hints, please consult your dealer, service center, or local Transcend branch office. We also have FAQ and Support services on our websites.

Software CD cannot auto-run in Windows®

Go to the Device Manager in the Control Panel and enable the Auto-Insertfunction for the CD-ROM drive. Alternatively, you can manually run the “MP840.EXE” file on the software CD.

Operating system cannot detect the MP840

Check the following:

1.Is your MP840 properly connected to the USB port? If not, unplug it and plug it in again.

2.Is your MP840 connected to the Mac keyboard? If yes, unplug it and plug it into an available USB port on your Mac Desktop.

3.Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard) to enable it.

Cannot Power ON

Check the following:

1.Is the MP840 connected to your computer? If yes, unplug it.

2.Is the LOCK switch set to “LOCK”? If yes, set it to the “OFF” position.

3.Is the battery out of power? If yes, please recharge the battery.

Cannot download MP3, WMA, WMA-DRM10,or WAV files to the MP840

As required, uninstall and re-install the driver. If this doesn’t work, try Resetting the unit and if this fails, please see the “Restoring Factory Defaults” section to recover your MP840.

Buttons aren’t working

Is the LOCK switch set to “LOCK”? If yes, set it to the “OFF” position.

Cannot hear track playback

1.Have you downloaded any music files onto the MP840? If no, then you must first do so from your computer or the Internet. (Only Mpeg I Layer 3 and WMA files compressed at a rate of 32Kbps–320Kbps are supported.)

2.Are the earphones properly connected to the earphone jack? If not, reconnect them.

3.Is the volume loud enough? If not, increase the volume level until the music can be heard.

Track name does NOT display correctly on the screen

1.The default language of the MP840 is English. Please set the language option first.

2.ID3 tag information has display priority on the screen of the MP840. You could modify the ID3 tag by using Windows Media Player or Winamp.

3.If the ID3 tag is empty, just the file name will be displayed on the screen.

Troubleshooting

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Transcend Information TS8GMP840, TS4GMP840, TS2GMP840 user manual Troubleshooting
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MP840, TS4GMP840, TS8GMP840, TS2GMP840 specifications

Transcend Information has made a significant mark in the storage solutions industry with its MP840 series, which includes the models TS2GMP840, TS4GMP840, and TS8GMP840. These compact and efficient memory cards are designed to meet the demanding needs of various electronic devices, enhancing storage capacities while maintaining speed and reliability.

One of the standout features of the MP840 series is its adherence to the latest standards in flash memory technology. Equipped with the latest NAND flash memory, these cards offer improved performance and durability compared to older memory types. This significantly enhances their lifespan and reliability, making them suitable for various applications, from everyday use to professional settings.

The TS2GMP840 provides 2GB of storage, making it an ideal choice for users looking to store essential files without requiring extensive space. The TS4GMP840 doubles that capacity to 4GB, offering greater flexibility for those who need to store more documents, photos, or even music files. For users with larger storage needs, the TS8GMP840 provides a robust 8GB of space, allowing for comprehensive multimedia storage and smooth performance in data-intensive applications.

Speed is another crucial characteristic of the MP840 series. These cards are built to deliver read speeds of up to 30MB/s and write speeds that facilitate quick data transfers. This ensures that users experience fast and efficient performance, whether they are capturing high-resolution images or transferring large files. The enhanced speed is particularly beneficial for professionals in photography and videography, where time is often of the essence.

Another highlight of the MP840 series is its compatibility with a wide range of devices. These memory cards support various file systems, making them ideal for use in smartphones, digital cameras, tablets, and other portable devices. Their plug-and-play capability simplifies the setup process, enabling users to start utilizing their storage right away.

Furthermore, the TS2GMP840, TS4GMP840, and TS8GMP840 are designed with one key feature in mind: robust data integrity. They come equipped with built-in error correction code (ECC) technology which helps prevent data corruption, ensuring that your valuable files are safe over time. These characteristics make the MP840 series a reliable choice for anyone looking for dependable storage solutions.

In summary, Transcend's MP840 series exemplifies modern, high-performance storage technology with its variety of capacities, speedy data transfer rates, broad compatibility, and focus on data integrity, making it an excellent choice for both casual users and professionals alike.
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