Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1.Review the Troubleshooting section of the manual to eliminate common problems.
2.If the problem persists, contact APC by Schneider Electric Customer Support through the APC by Schneider Electric Web site, www.apc.com.
a.Note the model number and serial number and the date of purchase. The model and serial numbers are located on the rear panel of the unit and are available through the LCD display on select models.
b.Call APC by Schneider Electric Customer Support and a technician will attempt to solve the problem over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).
c.If the unit is under warranty, the repairs are free.
d.Service procedures and returns may vary internationally. Refer to the APC by Schneider Electric Web site for country specific instructions.
3.Pack the unit in the original packaging whenever possible to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty.
a.Always DISCONNECT THE UPS BATTERIES before shipping. The United States Department of Transportation (DOT), and the International Air Transport Association (IATA) regulations require that UPS batteries be disconnected before shipping. The internal batteries may remain in the UPS.
b.External Battery Pack products are deenergized when disconnected from the associated UPS product. It is not necessary to disconnect the internal batteries for shipping. Not all units utilize an external battery pack.
4.Write the RMA# provided by Customer Support on the outside of the package.
5.Return the unit by insured, prepaid carrier to the address provided by Customer Support.
Transport the unit
1.Shut down and disconnect all connected equipment.
2.Disconnect the unit from utility power.
3.Disconnect all internal and external batteries (if applicable).
4.Follow the shipping instructions outlined in the Service section of this manual.
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