Contacting Technical Support | TRENDnet TEW-310APBX specification

9. Contacting Technical Support

9. Contacting Technical Support

You can find the most recent software and user documentation on the TRENDware website www.trendware.com.

TRENDware provides free technical support for customers within the United States for the duration of the warranty period on this product.

U.S. customers can contact TRENDware technical support through our web site, by e-mail, or by phone.

TRENDware Technical Support over the Telephone:

Tel: +1-310-891-1100

TRENDware Technical Support E-mailAddress:

E-mail: support@trendware.com

When contacting technical support, please provide the following information:

∙Serial number of the unit

∙Model number or product name

∙Software type and version number

46

Image 47

TRENDnet TEW-310APBX Contacting Technical Support, TRENDware Technical Support over the Telephone Tel +1-310-891-1100

Contents

Users Guide 2.4 GHz Wireless Access Point + BridgeTEW-310APB TEW-310APBX 5.Using the Configuration Utility CONTENTS1.Package Contents 3.Wireless Basics inside the box Replacing the antenna with high gain antenna2 Locate antenna connectors 1 Locate the two antennas If any of the above items are missing, please contact your reseller 1. Package ContentsContents System Requirements Connections 2. Introduction Features and Benefits LED Indicators 3. Wireless Basics Standards - Based Technology TRENDware Wireless Family of LAN products includeInstallation Considerations objects that the wireless signal must pass thru may limit range. Typical ranges vary depending on the types of materials and any background RF radio frequency noise in your home or business. The key to maximizing range is to follow these basic guidelines IP ADDRESS 4. Getting Startedplease remember that the IP Address for each computer must be in Setting Up an Infrastructure Network Configuration Menu 5. Using the Configuration MenuFactory Default Setting for the TEW-310APB Status Screen with Menu Bar AP name SSID Channel WEP Key Mode Basic Settings Subnet Mask , and Gateway by IP SettingsAutomatically . Or you can AP Mode Advanced Settings Authentication Type 802.1X Security Tools Note Please do not interrupt the firmware upgrade process Based on Windows XP Operating System 6. Troubleshooting Gateway Address ∙ Select the Hardware Tab ∙ Click Device Manager ∙ Click Properties ∙ Select Properties to check that the drivers are installed properly AdaptersCardbus Adapter ∙ Right-click on 22M Wireless 4. Resetting the TEW-310APB to Factory Default Settings Microsoft Windows XP Go to Start Control Panel Network Connections Using the Network Setup Wizard in Windows XPSelect Set up a home or small office network 7. Networking Basics Click Next Please follow all the instructions in this window Click Next Note Each computer should have a unique Computer name Enter a Computer description and a Computer nameWorkgroup name Please wait while the wizard applies the changes When the changes are complete, click Next Format the disk if you wish, and click Next Insert a disk into the Floppy Disk Drive, in this case drive A Please wait while the wizard copies the files Page In Windows XP Naming your Computer Checking the IP Address in Windows XP/2000 Go to Start All Programs Accessories Command Prompt Address Type Command and click OK Network Connections Assigning a Static IP AddressControl Panel ∙ Highlight Internet Protocol TCP/IP Connections ∙ Click Properties∙ Right-click on Local Area You have completed the assignment of a Static IP Address ∙ Input your DNS server address only if you plan to use the Internet ∙ Select Obtain an IP address Connecting to a Wireless Network in Windows XPNetwork Connection Internet Protocol TCP/IP click Properties Properties select Internet Protocol TCP/IP click Properties Connecting to a Wireless Network in Windows∙ IP address ∙ Subnet mask Connecting to a Wireless Network with a Wireless Router or an Access Point using a DHCP server in Windows ∙ Select Detect connection to network media Connecting to a Wireless Network in Windows Me and∙ Go to Start Settings Control Panel Double-click select Internet Protocol TCP/IP click Properties For Windows XP and Checking the Wireless Connection by Pinging∙ Select Specify an IP address File and Printer Sharing For Windows Me andShared Documents folder and Sharing files and folders in the Help and Ports 8. Technical SpecificationsDiagnostic LED Standards Humidity DimensionsWeight Temperature E-mail support@trendware.com 9. Contacting Technical SupportTRENDware Technical Support over the Telephone Tel +1-310-891-1100 TRENDware Technical Support E-mailAddress