TRENDnet TEW-444UB manual Troubleshooting, Q3 When I click on Scan, I can not see my Ssid

Troubleshooting

Q1: I inserted the Utility & Driver CD-ROM into my computer's CD-ROM Drive and the installation

menu does not appear automatically. What should I do?

A1: If the installation menu does not appear automatically, click Start, click Run, and type D:\setup.exe where "D" in "D:\setup.exe" is the letter assigned to your computer's CD- ROM Drive. And then click OK to start the installation.

Q2: When I open up the utility, all the buttons are greyed out.

A2: Verify that the device is installed properly. Right click on My Computer -> Properties. Click on Hardware, then Device Manager. Double click on Network Adapters. Make sure that 802.11g Wireless Network Adapter is listed and there is no yellow question mark or exclamation point. Also perform a reboot on the computer.

Q3: When I click on Scan, I can not see my SSID.

A3: Log on to your wireless router or access point and make sure that the SSID broadcast option is not disabled. Make sure the wireless light on your wireless router or access point is on.

Q4: I completed all the steps in the Quick Installation Guide, but my Wireless USB Adapter isn't connecting to my access point. What should I do?

A4: First, verify that the Network Name (SSID) matches your wireless router or wireless access point’s SSID. Second, check your TCP/IP properties to ensure that Obtain an IP address automatically is selected. Third, click Profile Management -> Scan in the Wireless Client Utility to check and see if there are any available wireless networks listed. Third, click Profile Management -> Scan in the Wireless Client Utility to check and see if there are any available wireless networks listed.

Q5: The utility program shows good signal strength, but I can not get onto the Internet.

A5: First, log on to your wireless router or access point and check to see if encryption is enable. If encryption is enabled, go to Profile Management -> Modify -> Security. Select the proper Security Options, click on configure, then put in the proper encryption key. Then click Ok. Second, make sure to disable any firewall programs. Third, make sure that your router is properly configured for Internet.

If you still encounter problems or have any questions regarding the TEW-444UB, please refer to the User's Guide included on the Utility CD-ROM or contact TRENDnet's Technical Support Departmen

Certifications

This equipment has been tested and found to comply with FCC and CE Rules.

Operation is subject to the following two conditions:

(1)This device may not cause harmful interference.

(2)This device must accept any interference received. Including interference that may cause undesired

operation.

Waste electrical and electronic products must not be disposed of with household waste. Please recycle where facilities exist. Check with you Local Authority or Retailer for recycling advice.

NOTE: THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT.

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