Troubleshooting
Q1. The setup wizard/utility does not detect the Print Server and/or printer/storage device. What
should I do?
A1. First, double check your hardware connections; make sure that the Print Server and printer are powered ON and are properly connected. Make sure the
Q2. The setup wizard/utility does not detect my printer device. What should I do?
A2. First, make sure the printer is powered on and properly connected to the Print Server. Second, connect the printer with another USB cable. Third, reset the print server. Take a pin or paperclip and press the reset button on the print server for 15 seconds, then let go.
Q3. I am unable to print to my print server. What should I do?
A3. First, make sure you follow the exact steps for installing the Print Server in section 2 Second, make sure to right click on the print server in the utility and click connect. If another user is using the print server, you must wait until the user is finished using it. Third, if you are connected to the print server and are idled for a couple of minutes, a warning message appears. If you do not respond within a minute, you will be automatically disconnected from the print server. You must connect to the print server again.
Q4. I can print a test page, but I cannot print anything from Microsoft Word or other applications.
A4. Make sure to set the newly installed network printer as your default printer. Click Start and then click Printers & Faxes, verify that your printer icon has a check on it.
Q5. I configured my print server to automatically receive an IP Address from a DHCP server, and now I
cannot go into the print server’s web utility.
A5. Open the Print Server Set Up Wizard (See 3. Configure the Print Server) to locate your print server’s IP Address.
Q6. Is there a way to force a computer to give up ownership of the print server?
A6. If the user has been idled for a few minutes, the user will be automatically disconnected.
Q7. After I successfully configured the
A7. First, verify that the wireless settings match your wireless network settings. Second, after configuring your wireless network settings, make sure to unplug the power to the Print Server, disconnect the Ethernet cable from the Print Server, wait 15 seconds, then plug the Print Server back in. Third, verify that the WLAN LED on the Print Server is lit. Fourth, if you have enabled encryption on your wireless network, find out the type of encryption (e.g. WEP,
If you still encounter problems or have any questions regarding the
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