Troubleshooting
Q1: IP Setup is unable to detect my camera. What should I do?
A1: First, verify that you have followed all the steps in the Section 2: Hardware Installation. Second, disable any software firewall programs such as ZoneAlarm or Norton Internet Security. If you are using Windows XP or Windows Vista, disable the built in firewall. Third, click on Search in the IPSetup setup wizard.
Q2: I do not have a DHCP server or DHCP is disabled on my network and I am unable to configure the
A2: First, go to the TCP/IP settings on your computer and assign a static IP address on your computer's network adapter in the subnet of 192.168.10.x. Since default IP address of the
Q3: The Image is blurry. How can I adjust the focus on the Internet camera? A3: You can adjust the Internet Camera's focus by rotating the lens.
Q4: When I click on Live View the image does not load?
A4: First, make sure that you are using a browser that supports ActiveX. Second, make
sure that you added ActiveX. See step 10 and 11 in Section 2: Configure the Internet Camera.
Q5: How do I connect the
A5: Make sure that you configure the camera to have the same SSID, encryption mode and key (if enabled). Follow the instructions in section 2 to configure the camera with the SSID and encryption key.
Q6: :After I successfully configured the
A6: First, verify that the wireless settings match your wireless network settings. Second, verify in the wireless section of the browser configuration that the Enable option is checked. Third, make sure to disconnect the Ethernet cable from the camera and verify that the LINK LED is blinking green.
Q7: I forgot my password. What should I do?
A7: Take a pin or paperclip and press the reset button on the back of the unit for 15 seconds. This will return settings back to factory defaults. Open up the IPSetup program to find out the IP address of the camera (see step 5 in Section 3: Configure the Internet camera). The default administrator ID and password is admin.
If you still encounter problems or have any questions regarding the
9