TVP-224HR User’s Guide
Chapter 12 Troubleshooting Tips
This section provides solutions for problems you may possibly encounter
while installing and connecting your VoIP Gateway.
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Overview
This chapter covers some common problems that may be encountered while using the TVP-
224HR and some possible solutions to them. If you follow the suggested steps and the TVP-
224HR still does not function properly, contact your dealer for further advice.
General Problems
Problem 1: Can't connect to the TVP-224HR to configure it.
Solution 1: Check the following:
1. The TVP-224HR is properly installed, LAN connections are OK, and it
is powered ON.
2. Ensure that your PC and the TVP-224HR are on the same network
segment.
3. If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
4. If your PC uses a Fixed (Static) IP address, ensure that it is using an IP
Address within the range 192.168.0.2 to 192.168.0.254 and thus
compatible with the TVP-224HR 's default IP Address of 192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match the
TVP-224HR. In Windows, you can check these settings by using
Control Panel-Network to check the Properties for the TCP/IP
protocol.
Internet Access
Problem 1: When I enter a URL or IP address I get a time out error.
Solution 1: A number of things could be causing this. Try the following troubleshooting
steps.
1. Check if other PCs work. If they do, ensure that your PCs IP settings
are correct. If using a Fixed (Static) IP Address, check the Network
Mask, Default gateway and DNS as well as the IP Address.
2. If the PCs are configured correctly, but still not working, check the
TVP-224HR. Ensure that it is connected and ON. Connect to it and
check its settings. (If you can't connect to it, check the LAN and power
connections.)
3. If the TVP-224HR is configured correctly, check your Internet
connection (DSL/Cable modem etc) to see that it is working correctly.
Problem 2: Some applications do not run properly when using the TVP-224HR.
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