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Troubleshooting Problem Possible cause Suggested solution
Not working Not plugged into the mains. Make sure that the mains
lead is plugged in.
The batteries have not been
inserted correctly. Insert the batteries correctly.
The batteries are flat. Insert new batteries.
The remote control does
not work
The remote control is aligned
wrongly. Align the remote control with
the front of the set-top box
and ensure that nothing is
placed between the remote
control and the set-top box.
Neither picture nor sound,
only on-screen menus No signal Check antenna cable from
the set-top box to the outlet.
Channel has got new
frequency Delete channel and make a
new search.
Bad picture quality,
blocking fault, formation of
small blocks, drops in
sound
Bad connector or antenna
cable Check connectors and
antenna cable. If this is OK
you have to contact your
CATV provider.
No picture, no sound,
signal strength is OK, but
signal quality is bad
Bad connector or antenna
cable Check connectors and
antenna cable. If this is OK
you have to contact your
CATV provider.