10 Troubleshooting Problems
The troubleshooting guide is designed to help you. If problems continue, please contact customer support. Details are provided under “Getting Help”.
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| I receive an error message | “Polaroid | PDC | 4370 | Camera | Shut down all other applications and attempt | ||||
| when I am installing “Polaroid | Driver” does not load. |
| to reinstall the driver. |
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| PDC 4370 Camera Driver”. |
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| Check to see if the USB controller in your | ||||
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| BIOS if it is activated. If this does not work | ||
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| contact your national customer support | ||
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| representative, refer to the instruction manual | ||
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| included with your PC. |
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| I cannot upload images to my | Connection failure. |
| Check all cable connections are secured. |
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| Camera Driver is not installed. | You need to install the camera driver for | |||||||
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| Windows 98SE systems. |
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| I cannot run the “Polaroid | Conflict | with | another | camera | If you have another camera installed on your | ||||
| PDC 4370 Camera Driver”. | driver or capture device. |
| computer, remove it and it’s driver completely | ||||||
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| from your system to avoid conflicting with it. | ||
| My | CD Installation | wizard | The auto installation file is | Go to the computer desktop. | Right | click | |||
| does not work. |
| switched off or The | on “My Computer”. Click “Properties”. | ||||||
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| disconnected. |
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| Select “Device Manager”. Double click on | |||
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| “CD_ROM”, double click on | ||
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| the manufacturer’s name. Click on “Settings”. | ||
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| Ensure both “Auto insert notification” and the | ||
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| “disconnect” are ticked. If you change the | ||
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| settings the computer will ask you to restart | ||
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| your PC. Click “Yes”. |
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| Images do not show on TV. | Video cable is not connected | Make sure the video cable is connected to the | |||||||
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| correctly. |
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| TV “Video In” socket. |
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| AVI file cannot be played. | DirectX version is lower than | Install DirectX 9.0 or above. Visit |
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| 9.0. |
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| http://www.microsoft.com/directx | for | more |
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| detail. |
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| The camera is detected by | The removable disk crashes with | Disconnect the crashed network drive and | |||||||
| the | Windows and | works | the network drives. |
| reserve this drive letter for the camera. |
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| properly. But a driver letter |
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| of the Removable disk is not |
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| created. |
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88 | Polaroid PDC 4370 Digital Camera User Guide |
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