Tricity Bendix BIW 102 Service & Spare Parts, Customer care, Symptom Possible causes

Symptom	Possible causes
The door will not open	■	The programme is still running.
	■	The door lock has not yet released
	■	The water level in the drum is too high or the machine is heating.
Spinning starts late or the machine	■	The electronic unbalance detection device has cut in because the
does not spin		laundry is not evenly distributed in the drum. The laundry is
		redistributed by reverse rotation of the drum. This may happen several
		times before the load is evenly distributed and spinning can resume
		eventually at a lower speed. If the wash load is still not sufficiently
		distributed, after 10 minutes, the machine will not spin. In this case,
		redistribute the load manually and reselect the spin programme.
The machine makes an unusual	■	The noise produced when spinning may differ from your previous
noise		washing machine, which is due to the modern drive system. This new
		motor ensures a softer start and more even distribution of the laundry in
		the drum when spinning, as well as increased stability of the machine.
No water is visible in the drum	■	Machines based on modern technology operate very economically
		using very little water without affecting performance.

If after the above checks, there is still a fault , call your local Bendix Service Force Centre.

Service & Spare Parts

If you require an engineer or wish to purchase spare parts contact your local Bendix Service Force Centre by telephoning:

08705 929929

Your telephone call will be routed to the Service Force Centre covering your post code area.

Customer care

For general enquiries concerning your Bendix appliance or for further information on Bendix products, please contact our Customer Care Department by letter or telephone as follows:

Customer Care Department

Bendix

55-77 High Street

Slough

Berkshire

SL1 1DZ

Tel 08705 950950 *

*Calls to this number may be recorded for training purposes

When you call the Service Force Centre please make sure you give the model and serial number of the appliance.

This information can be found on the rating plate (see picture).

In-guarantee customers should ensure that the above checks have been made as the engineer will make a charge if the fault is not a mechanical or electrical breakdown. Please note that proof of purchase is required for any in-guarantee service calls.

	Mod
	Prod. No
P0042	Ser. No

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